GP practices in Kent and Medway: access, ratings and patient survey
Kent and Medway covers 174 GP practices with 2,033,363 registered patients (September 2026). 73% of patients described their overall experience as good in the 2026 GP Patient Survey, the 35th highest of 36 ICBs (England: 77%). There are 2,419 patients per qualified GP, against 2,171 across England.
Latest data: September 2026. Registered patients September 2026; GP Patient Survey 2026.
Results across Kent and Medway from 18,980 responses, against England.
| Survey question | Kent and Medway | England |
|---|---|---|
| Overall experience good | 73% | 77% |
| Easy to contact by phone | 48% | 57% |
| Easy to contact via the website | 52% | 58% |
| Easy to contact via the NHS App | 50% | 54% |
| Reception team helpful | 82% | 85% |
| Last contact good | 67% | 73% |
| Wait for appointment about right | 65% | 69% |
| Listened to well | 85% | 87% |
| Treated with care and concern | 84% | 86% |
| Confidence and trust in the clinician | 91% | 93% |
| Needs met | 89% | 90% |
There are 2,419 registered patients per full-time-equivalent qualified GP in Kent and Medway, more than England's 2,171. Practices recorded 457 appointments a month per 1,000 patients (England: 510), 62% of them face to face. 41% of appointments took place on the day they were booked (England: 45%). 20% of registered patients are aged 65 or over (England: 19%).
| Measure | Kent and Medway | England |
|---|---|---|
| Patients per qualified GP | 2,419 | 2,171 |
| Appointments per 1,000 patients a month | 457 | 510 |
| Face-to-face appointments | 62% | 63% |
| Same day as booked | 41% | 45% |
| Did not attend | 5% | 4% |
| Patients aged 65 or over | 20% | 19% |
Patients per qualified GP by council area, for practices located in each.
| Council area | Practices | Registered patients | Patients per GP | Same-day appointments |
|---|---|---|---|---|
| Maidstone | 15 | 192,602 | 2,895 | 35% |
| Gravesham | 10 | 122,680 | 2,720 | 42% |
| Medway | 32 | 330,028 | 2,609 | 38% |
| Sevenoaks | 9 | 107,178 | 2,569 | 47% |
| Dartford | 9 | 137,560 | 2,514 | 41% |
| Swale | 13 | 148,273 | 2,404 | 42% |
| Thanet | 13 | 155,215 | 2,392 | 49% |
| Dover | 13 | 119,215 | 2,335 | 49% |
| Folkestone and Hythe | 15 | 115,419 | 2,293 | 41% |
| Tonbridge and Malling | 11 | 144,671 | 2,283 | 32% |
| Tunbridge Wells | 15 | 131,603 | 2,207 | 43% |
| Ashford | 9 | 143,906 | 2,146 | 44% |
| Canterbury | 10 | 185,013 | 2,102 | 32% |
Among practices with at least 100 survey responses, Hamstreet Surgery has the highest share of patients rating their overall experience good (99%) and Reach Healthcare the lowest (45%).
| Practice | Town | Overall experience good | Responses |
|---|---|---|---|
| Hamstreet Surgery | Ashford | 99% | 114 |
| The Orchard Surgery | Maidstone | 98% | 115 |
| Woodchurch Surgery | Ashford | 98% | 104 |
| Old Parsonage Surgery | Cranbrook | 97% | 109 |
| Dr Zaw Thike | Folkestone | 96% | 125 |
| Dr Dale S Kinnersley & Partner | Canterbury | 95% | 105 |
| Maidstone Road Rainham Surgery | Gillingham | 95% | 114 |
| Lamberhurst Surgery | Tunbridge Wells | 94% | 119 |
| Howell Surgery | Brenchley | 94% | 102 |
| Dr K Manivannan & Dr B Gurung | Gillingham | 94% | 116 |
| The Grange Practice | Ramsgate | 55% | 117 |
| Green Porch Medical Centre | Sittingbourne | 54% | 108 |
| City Way Surgery | Rochester | 54% | 134 |
| Princes Park Medical Centre | Chatham | 54% | 136 |
| Maidstone Road Surgery | Chatham | 52% | 100 |
| Aylesford Medical Centre | Aylesford | 50% | 120 |
| Harbour Medical Practice | Folkestone | 48% | 102 |
| Greensand Health Centre - Linton | Maidstone | 47% | 177 |
| Woodlands Family Practice | Gillingham | 46% | 124 |
| Reach Healthcare | Chatham | 45% | 132 |
Relative to England, the register furthest above England's rate at practices in Kent and Medway is depression (17.2% against 14.3%), and the furthest below is palliative care (0.5% against 0.6%).
| Condition register | Age group | Kent and Medway (2024/25) | England | Patients on register |
|---|---|---|---|---|
| Depression | 18+ yrs | 17.2% | 14.3% | 272,792 |
| High blood pressure | All ages | 16.2% | 15.2% | 325,706 |
| Diabetes | 17+ yrs | 8.2% | 7.9% | 131,449 |
| Asthma | 6+ yrs | 6.2% | 6.6% | 116,686 |
| Chronic kidney disease | 18+ yrs | 5.4% | 4.6% | 85,216 |
| Cancer | All ages | 4.4% | 3.8% | 89,050 |
| Coronary heart disease | All ages | 2.8% | 3.0% | 55,397 |
| Atrial fibrillation | All ages | 2.5% | 2.2% | 49,748 |
| COPD | All ages | 2.0% | 1.9% | 40,187 |
| Stroke and TIA | All ages | 1.9% | 1.9% | 37,386 |
| Osteoporosis | 50+ yrs | 1.3% | 1.2% | 9,980 |
| Heart failure | All ages | 1.0% | 1.1% | 20,049 |
| Serious mental illness | All ages | 0.9% | 1.0% | 18,633 |
| Rheumatoid arthritis | 16+ yrs | 0.9% | 0.8% | 14,551 |
| Epilepsy | 18+ yrs | 0.8% | 0.8% | 13,255 |
| Dementia | All ages | 0.8% | 0.8% | 16,042 |
| Learning disability | All ages | 0.6% | 0.6% | 12,987 |
| Peripheral arterial disease | All ages | 0.5% | 0.6% | 10,051 |
| Palliative care | All ages | 0.5% | 0.6% | 9,092 |
- Abc PCN (3 practices)
- Ashford Rural PCN (4 practices)
- Aspire Medical PCN (5 practices)
- Canterbury North PCN (4 practices)
- Canterbury South PCN (3 practices)
- Care Kent PCN (4 practices)
- Dartford Central PCN (3 practices)
- Dartford Model PCN (3 practices)
- Deal & Sandwich PCN (5 practices)
- Dover Town PCN (3 practices)
- Folkestone Hythe & Rural PCN (7 practices)
- Garden City PCN (3 practices)
- Gillingham South PCN (4 practices)
- Gravesend Alliance PCN (3 practices)
- Gravesend Central PCN (4 practices)
- Herne Bay PCN (2 practices)
- Lmn PCN (2 practices)
- Maidstone Central PCN (4 practices)
- Malling PCN (5 practices)
- Margate PCN (4 practices)
- Medway Central PCN (2 practices)
- Medway Peninsula PCN (3 practices)
- Medway Rainham PCN (8 practices)
- Medway South PCN (3 practices)
- Mid Kent PCN (5 practices)
- Mpa PCN (2 practices)
- Ramsgate PCN (6 practices)
- Sevenoaks PCN (8 practices)
- Sheppey PCN (5 practices)
- Sittingbourne PCN (6 practices)
- Strood PCN (5 practices)
- Swanley & Rural PCN (2 practices)
- The Marsh PCN (3 practices)
- The Mote & Wallis Health Primary Care Network (2 practices)
- The Ridge PCN (4 practices)
- Tonbridge PCN (5 practices)
- Total Health Excellence East PCN (4 practices)
- Total Health Excellence West PCN (4 practices)
- Tunbridge Wells PCN (8 practices)
- Weald PCN (8 practices)
- Bath and North East Somerset, Swindon and Wiltshire (81% overall experience good)
- Birmingham and Solihull (73% overall experience good)
- Black Country (74% overall experience good)
- Bristol, North Somerset and South Gloucestershire (78% overall experience good)
- Central East (75% overall experience good)
- Cheshire and Merseyside (78% overall experience good)
- Cornwall and the Isles of Scilly (79% overall experience good)
- Coventry and Warwickshire (81% overall experience good)
- Derby and Derbyshire (76% overall experience good)
- Devon (79% overall experience good)
- Dorset (80% overall experience good)
- Essex (74% overall experience good)
- Gloucestershire (81% overall experience good)
- Greater Manchester (79% overall experience good)
- Hampshire and Isle of Wight (74% overall experience good)
- Herefordshire and Worcestershire (80% overall experience good)
- Humber and North Yorkshire (79% overall experience good)
- Lancashire and South Cumbria (78% overall experience good)
- Leicester, Leicestershire and Rutland (73% overall experience good)
- Lincolnshire (74% overall experience good)
- Norfolk and Suffolk (80% overall experience good)
- North East London (71% overall experience good)
- North East and North Cumbria (80% overall experience good)
- Northamptonshire (74% overall experience good)
- Nottingham and Nottinghamshire (74% overall experience good)
- Shropshire, Telford and Wrekin (77% overall experience good)
- Somerset (79% overall experience good)
- South East London (76% overall experience good)
- South West London (81% overall experience good)
- South Yorkshire (77% overall experience good)
- Staffordshire and Stoke-on-Trent (80% overall experience good)
- Surrey and Sussex (78% overall experience good)
- Thames Valley (76% overall experience good)
- West Yorkshire (76% overall experience good)
- West and North London (75% overall experience good)
How many GP practices are in Kent and Medway?
174, with 2,033,363 registered patients in September 2026.
How do patients rate GP practices in Kent and Medway?
73% described their overall experience as good in the 2026 GP Patient Survey, the 35th highest of 36 ICBs.
How many patients are there per GP in Kent and Medway?
2,419 per full-time-equivalent qualified GP, against 2,171 across England.
What share of GP appointments in Kent and Medway are face to face?
62%, against 63% across England.