Woodlands Family Practice, Gillingham: patient reviews and CQC rating
Woodlands Family Practice is a GP practice in Gillingham with 20,245 registered patients (September 2026). In the 2026 GP Patient Survey, 46% of its patients described their overall experience as good, below the England figure of 77% (Kent and Medway: 73%). The Care Quality Commission rates it Good overall, in a report published in October 2022. It has 9.2 full-time-equivalent qualified GPs, or 2,192 patients per GP.
Latest data: September 2026. Patient survey 2026; registered patients September 2026; appointments to August 2026.
What patients say about Woodlands Family Practice
Its result closest to England is the share who said their needs were met at their last appointment: 81%, below the England figure of 90%. Its weakest is the share who found it easy to get through to the practice by phone: 24%, below the England figure of 57%. Of the 11 results in the table, 0 are above England and 10 below by more than the survey's margin of error, and 1 within it.
On overall experience it is 13th of the 13 practices in Gillingham with 50 or more responses. 24% found it easy to get through by phone (England: 57%). The overall experience result is 12 points lower than in 2025 (58%). 124 patients answered the survey (response rate 25%).
| Survey question | Woodlands Family Practice | Kent and Medway | England |
|---|---|---|---|
| Overall experience good | 46% | 73% | 77% |
| Easy to contact by phone | 24% | 48% | 57% |
| Easy to contact via the website | 43% | 52% | 58% |
| Easy to contact via the NHS App | 45% | 50% | 54% |
| Reception team helpful | 69% | 82% | 85% |
| Last contact good | 43% | 67% | 73% |
| Wait for appointment about right | 42% | 65% | 69% |
| Listened to well | 65% | 85% | 87% |
| Treated with care and concern | 60% | 84% | 86% |
| Confidence and trust in the clinician | 72% | 91% | 93% |
| Needs met | 81% | 89% | 90% |
CQC's overall rating for Woodlands Family Practice is Good, published in October 2022. All 5 key questions are rated Good. It held the same rating in the report before (May 2016).
| Key question | Rating |
|---|---|
| Safe | Good |
| Well-led | Good |
| Caring | Good |
| Responsive | Good |
| Effective | Good |
20,245 patients were registered at Woodlands Family Practice in September 2026, down 1.0% on a year earlier (England: down 1.1%).
15% of its patients are aged 65 or over, against 19% across England. With 9.2 full-time-equivalent qualified GPs, there are 2,192 patients per GP, close to the England figure of 2,171 and Kent and Medway's 2,419. The practice also has 4.1 nurses and 13.9 other clinical staff such as pharmacists and physiotherapists (full-time equivalent).
| Year | Qualified GPs (FTE) | All GPs incl. trainees (FTE) |
|---|---|---|
| August 2023 | 9.0 | 12.2 |
| August 2024 | 10.0 | 16.6 |
| August 2025 | 8.9 | 10.6 |
| August 2026 | 9.2 | 17.1 |
From June 2026 to August 2026 the practice recorded 8,344 appointments a month, or 412 per 1,000 registered patients (England: 510). 54% were face to face (England: 63%). 32% took place on the day they were booked and 7% more than 28 days after booking (England: 45% and 5%).
48% were with a GP rather than another member of the practice team. 8% of booked patients did not attend.
| Measure | Woodlands Family Practice | Kent and Medway | England |
|---|---|---|---|
| Appointments per 1,000 patients a month | 412 | 457 | 510 |
| Face to face | 54% | 62% | 63% |
| Same day as booked | 32% | 41% | 45% |
| More than 28 days after booking | 7% | 7% | 5% |
| Did not attend | 8% | 5% | 4% |
Compared with England, the practice has a higher share of patients on its registers for depression (19.2% against 14.3%). It has a lower share for osteoporosis (0.1% against 1.2%), palliative or supportive care needs (0.2% against 0.6%) and peripheral arterial disease (0.3% against 0.6%). The practice's patients live in areas with an average deprivation score of 24.2 (England: 21.8; higher is more deprived).
Life expectancy for its patients' neighbourhoods is 82.2 years for women and 77.5 for men (England: 83.0 and 79.1).
| Condition register | Age group | Practice (2024/25) | England |
|---|---|---|---|
| Depression | 18+ yrs | 19.2% | 14.3% |
| High blood pressure | All ages | 13.5% | 15.2% |
| Diabetes | 17+ yrs | 9.2% | 7.9% |
| Asthma | 6+ yrs | 6.5% | 6.6% |
| Chronic kidney disease | 18+ yrs | 5.1% | 4.6% |
| Cancer | All ages | 3.4% | 3.8% |
| Coronary heart disease | All ages | 2.4% | 3.0% |
| Atrial fibrillation | All ages | 1.8% | 2.2% |
| COPD | All ages | 1.6% | 1.9% |
| Stroke and TIA | All ages | 1.3% | 1.9% |
| Epilepsy | 18+ yrs | 1.0% | 0.8% |
| Rheumatoid arthritis | 16+ yrs | 0.9% | 0.8% |
| Heart failure | All ages | 0.8% | 1.1% |
| Serious mental illness | All ages | 0.8% | 1.0% |
| Learning disability | All ages | 0.6% | 0.6% |
| Dementia | All ages | 0.5% | 0.8% |
| Peripheral arterial disease | All ages | 0.3% | 0.6% |
| Palliative care | All ages | 0.2% | 0.6% |
| Osteoporosis | 50+ yrs | 0.1% | 1.2% |
| Screening coverage | Period | Practice | England |
|---|---|---|---|
| Bowel cancer screening (aged 60 to 74) | 2024/25 | 69.9% | 72.9% |
| Breast cancer screening (women aged 53 to 70) | 2024/25 | 74.5% | 72.2% |
| Cervical screening (women aged 25 to 49) | 2023/24 | 71.4% | 67.5% |
| Cervical screening (women aged 50 to 64) | 2023/24 | 73.8% | 74.9% |
Woodlands Family Practice, Gillingham Medical Centre, Woodlands Road, Gillingham, ME7 2BU. Phone: 01634 854431. Website: www.woodlandsfamilypractice.nhs.uk.
| Nearby practice | Distance | Overall experience good |
|---|---|---|
| Dr Prathap Jana | 0.9 km | 85% |
| Dr Vridhagiri Nandini | 1.2 km | 84% |
| The Medical Centre | 1.3 km | 91% |
| Matrix Medical Practice | 1.6 km | 78% |
| The Glebe Family Practice | 1.6 km | 90% |
- Dr Prathap Jana (85% overall experience good)
- Pump Lane Surgery (95% overall experience good)
- The Glebe Family Practice (90% overall experience good)
How do patients rate Woodlands Family Practice?
In the 2026 GP Patient Survey, 46% of patients described their overall experience of Woodlands Family Practice as good, below the England figure of 77%. 24% found it easy to get through by phone.
How many patients are registered at Woodlands Family Practice?
20,245 patients were registered in September 2026, down 1.0% on a year earlier.
What is Woodlands Family Practice's CQC rating?
Good overall, published in October 2022.
How many GPs does Woodlands Family Practice have?
9.2 full-time-equivalent qualified GPs (19 qualified GPs by headcount), which is 2,192 patients per GP against 2,171 across England.
Are appointments at Woodlands Family Practice face to face?
54% of appointments from June 2026 to August 2026 were face to face, against 63% across England.
What is Woodlands Family Practice's phone number?
01634 854431.