The Medical Centre, Gillingham: patient reviews and CQC rating
The Medical Centre is a GP practice in Gillingham with 1,333 registered patients (September 2026). In the 2026 GP Patient Survey, 91% of its patients described their overall experience as good, above the England figure of 77% (Kent and Medway: 73%). The Care Quality Commission rates it Requires Improvement overall, in a report published in October 2022. It has 1.0 full-time-equivalent qualified GPs, or 1,333 patients per GP.
Latest data: September 2026. Patient survey 2026; registered patients September 2026; appointments to August 2026.
What patients say about The Medical Centre
Its best result against England is the share who found it easy to contact the practice through its website: 88%, above the England figure of 58%. Its result closest to England is the share who said their needs were met at their last appointment: 92%, against 90% across England. Of the 11 results in the table, 8 are above England and 0 below by more than the survey's margin of error, and 3 within it.
On overall experience it is 5th of the 13 practices in Gillingham with 50 or more responses. 85% found it easy to get through by phone (England: 57%). The overall experience result is 2 points higher than in 2025 (89%). 110 patients answered the survey (response rate 38%).
| Survey question | The Medical Centre | Kent and Medway | England |
|---|---|---|---|
| Overall experience good | 91% | 73% | 77% |
| Easy to contact by phone | 85% | 48% | 57% |
| Easy to contact via the website | 88% | 52% | 58% |
| Easy to contact via the NHS App | 84% | 50% | 54% |
| Reception team helpful | 96% | 82% | 85% |
| Last contact good | 93% | 67% | 73% |
| Wait for appointment about right | 93% | 65% | 69% |
| Listened to well | 97% | 85% | 87% |
| Treated with care and concern | 91% | 84% | 86% |
| Confidence and trust in the clinician | 97% | 91% | 93% |
| Needs met | 92% | 89% | 90% |
In the Friends and Family Test for July 2026, 96% of 28 responses rated the practice good or very good (England: 92%).
CQC's overall rating for The Medical Centre is Requires Improvement, published in October 2022. 3 key questions are rated differently: Caring Good, Responsive Good and Effective Good. It held the same rating in the report before (July 2019).
| Key question | Rating |
|---|---|
| Safe | Requires Improvement |
| Well-led | Requires Improvement |
| Caring | Good |
| Responsive | Good |
| Effective | Good |
1,333 patients were registered at The Medical Centre in September 2026, down 1.8% on a year earlier (England: down 1.1%).
30% of its patients are aged 65 or over, against 19% across England. With 1.0 full-time-equivalent qualified GPs, there are 1,333 patients per GP, fewer than the England figure of 2,171 and Kent and Medway's 2,419. The practice also has 0.3 nurses and 0.3 other clinical staff such as pharmacists and physiotherapists (full-time equivalent).
| Year | Qualified GPs (FTE) | All GPs incl. trainees (FTE) |
|---|---|---|
| August 2023 | 1.0 | 1.0 |
| August 2024 | 1.0 | 1.0 |
| August 2025 | 1.0 | 1.0 |
| August 2026 | 1.0 | 1.0 |
From June 2026 to August 2026 the practice recorded 905 appointments a month, or 679 per 1,000 registered patients (England: 510). 33% were face to face (England: 63%). 44% took place on the day they were booked and 1% more than 28 days after booking (England: 45% and 5%).
54% were with a GP rather than another member of the practice team. 2% of booked patients did not attend.
| Measure | The Medical Centre | Kent and Medway | England |
|---|---|---|---|
| Appointments per 1,000 patients a month | 679 | 457 | 510 |
| Face to face | 33% | 62% | 63% |
| Same day as booked | 44% | 41% | 45% |
| More than 28 days after booking | 1% | 7% | 5% |
| Did not attend | 2% | 5% | 4% |
Compared with England, the practice has a higher share of patients on its registers for chronic kidney disease (10.3% against 4.6%), COPD (4.1% against 1.9%) and epilepsy (1.7% against 0.8%). The practice's patients live in areas with an average deprivation score of 26.8 (England: 21.8; higher is more deprived). Life expectancy for its patients' neighbourhoods is 83.2 years for women and 77.4 for men (England: 83.0 and 79.1).
| Condition register | Age group | Practice (2024/25) | England |
|---|---|---|---|
| High blood pressure | All ages | 22.9% | 15.2% |
| Depression | 18+ yrs | 16.1% | 14.3% |
| Diabetes | 17+ yrs | 11.8% | 7.9% |
| Chronic kidney disease | 18+ yrs | 10.3% | 4.6% |
| Asthma | 6+ yrs | 6.3% | 6.6% |
| Cancer | All ages | 5.3% | 3.8% |
| Coronary heart disease | All ages | 4.8% | 3.0% |
| COPD | All ages | 4.1% | 1.9% |
| Atrial fibrillation | All ages | 2.9% | 2.2% |
| Rheumatoid arthritis | 16+ yrs | 2.8% | 0.8% |
| Epilepsy | 18+ yrs | 1.7% | 0.8% |
| Heart failure | All ages | 1.5% | 1.1% |
| Dementia | All ages | 1.0% | 0.8% |
| Peripheral arterial disease | All ages | 1.0% | 0.6% |
| Stroke and TIA | All ages | 0.9% | 1.9% |
| Osteoporosis | 50+ yrs | 0.7% | 1.2% |
| Serious mental illness | All ages | 0.6% | 1.0% |
| Learning disability | All ages | 0.4% | 0.6% |
| Palliative care | All ages | 0.4% | 0.6% |
| Screening coverage | Period | Practice | England |
|---|---|---|---|
| Bowel cancer screening (aged 60 to 74) | 2024/25 | 81.8% | 72.9% |
| Breast cancer screening (women aged 53 to 70) | 2024/25 | 75.6% | 72.2% |
| Cervical screening (women aged 25 to 49) | 2023/24 | 90.9% | 67.5% |
| Cervical screening (women aged 50 to 64) | 2023/24 | 85.2% | 74.9% |
The Medical Centre, 4a, Waltham Road, Gillingham, ME8 6XQ. Phone: 01634 231074.
| Nearby practice | Distance | Overall experience good |
|---|---|---|
| Dr Vridhagiri Nandini | 0.5 km | 84% |
| Pump Lane Surgery | 0.8 km | 95% |
| Woodlands Family Practice | 1.3 km | 46% |
| Maidstone Road Rainham Surgery | 1.7 km | 95% |
| Dr K Manivannan & Dr B Gurung | 1.8 km | 94% |
- Dr K Manivannan & Dr B Gurung (94% overall experience good)
- Dr Vridhagiri Nandini (84% overall experience good)
- Long Catlis Road Surgery (71% overall experience good)
- Maidstone Road Rainham Surgery (95% overall experience good)
- Orchard Family Practice (93% overall experience good)
- Parkwood Family Practice (78% overall experience good)
- Wigmore Medical Centre (72% overall experience good)
How do patients rate The Medical Centre?
In the 2026 GP Patient Survey, 91% of patients described their overall experience of The Medical Centre as good, above the England figure of 77%. 85% found it easy to get through by phone.
How many patients are registered at The Medical Centre?
1,333 patients were registered in September 2026, down 1.8% on a year earlier.
What is The Medical Centre's CQC rating?
Requires Improvement overall, published in October 2022.
How many GPs does The Medical Centre have?
1.0 full-time-equivalent qualified GPs (1 qualified GP by headcount), which is 1,333 patients per GP against 2,171 across England.
Are appointments at The Medical Centre face to face?
33% of appointments from June 2026 to August 2026 were face to face, against 63% across England.
What is The Medical Centre's phone number?
01634 231074.