Dr K Manivannan & Dr B Gurung, Gillingham: patient reviews and CQC rating
Dr K Manivannan & Dr B Gurung is a GP practice in Gillingham with 6,002 registered patients (September 2026). In the 2026 GP Patient Survey, 94% of its patients described their overall experience as good, above the England figure of 77% (Kent and Medway: 73%). The Care Quality Commission rates it Good overall, in a report published in June 2023. It has 2.0 full-time-equivalent qualified GPs, or 3,001 patients per GP.
Latest data: September 2026. Patient survey 2026; registered patients September 2026; appointments to August 2026.
What patients say about Dr K Manivannan & Dr B Gurung
Its best result against England is the share who found it easy to get through to the practice by phone: 85%, above the England figure of 57%. Its result closest to England is the share who had confidence and trust in the healthcare professional they saw: 100%, above the England figure of 93%. Of the 11 results in the table, 11 are above England and 0 below by more than the survey's margin of error.
On overall experience it is 4th of the 13 practices in Gillingham with 50 or more responses. 85% found it easy to get through by phone (England: 57%). The overall experience result is 2 points higher than in 2025 (92%). 116 patients answered the survey (response rate 44%).
| Survey question | Dr K Manivannan & Dr B Gurung | Kent and Medway | England |
|---|---|---|---|
| Overall experience good | 94% | 73% | 77% |
| Easy to contact by phone | 85% | 48% | 57% |
| Easy to contact via the website | 81% | 52% | 58% |
| Easy to contact via the NHS App | 78% | 50% | 54% |
| Reception team helpful | 94% | 82% | 85% |
| Last contact good | 89% | 67% | 73% |
| Wait for appointment about right | 84% | 65% | 69% |
| Listened to well | 95% | 85% | 87% |
| Treated with care and concern | 95% | 84% | 86% |
| Confidence and trust in the clinician | 100% | 91% | 93% |
| Needs met | 99% | 89% | 90% |
In the Friends and Family Test for July 2026, 99% of 97 responses rated the practice good or very good (England: 92%).
CQC's overall rating for Dr K Manivannan & Dr B Gurung is Good, published in June 2023. All 5 key questions are rated Good. It held the same rating in the report before (June 2022).
| Key question | Rating |
|---|---|
| Safe | Good |
| Well-led | Good |
| Caring | Good |
| Responsive | Good |
| Effective | Good |
6,002 patients were registered at Dr K Manivannan & Dr B Gurung in September 2026, almost the same as a year earlier.
27% of its patients are aged 65 or over, against 19% across England. With 2.0 full-time-equivalent qualified GPs, there are 3,001 patients per GP, more than the England figure of 2,171 and Kent and Medway's 2,419. The practice also has 1.2 nurses and 1.8 other clinical staff such as pharmacists and physiotherapists (full-time equivalent).
| Year | Qualified GPs (FTE) | All GPs incl. trainees (FTE) |
|---|---|---|
| August 2023 | 2.0 | 2.0 |
| August 2024 | 2.0 | 2.0 |
| August 2025 | 2.0 | 2.0 |
| August 2026 | 2.0 | 2.0 |
From June 2026 to August 2026 the practice recorded 1,437 appointments a month, or 239 per 1,000 registered patients (England: 510). 89% were face to face (England: 63%). 32% took place on the day they were booked and 1% more than 28 days after booking (England: 45% and 5%).
58% were with a GP rather than another member of the practice team. 3% of booked patients did not attend.
| Measure | Dr K Manivannan & Dr B Gurung | Kent and Medway | England |
|---|---|---|---|
| Appointments per 1,000 patients a month | 239 | 457 | 510 |
| Face to face | 89% | 62% | 63% |
| Same day as booked | 32% | 41% | 45% |
| More than 28 days after booking | 1% | 7% | 5% |
| Did not attend | 3% | 5% | 4% |
Compared with England, the practice has a higher share of patients on its registers for chronic kidney disease (8.5% against 4.6%), cancer (5.2% against 3.8%) and high blood pressure (19.4% against 15.2%). It has a lower share for a learning disability (0.1% against 0.6%), osteoporosis (0.3% against 1.2%) and palliative or supportive care needs (0.3% against 0.6%). The practice's patients live in areas with an average deprivation score of 13.1 (England: 21.8; higher is more deprived).
Life expectancy for its patients' neighbourhoods is 85.2 years for women and 81.0 for men (England: 83.0 and 79.1).
| Condition register | Age group | Practice (2024/25) | England |
|---|---|---|---|
| High blood pressure | All ages | 19.4% | 15.2% |
| Depression | 18+ yrs | 10.7% | 14.3% |
| Diabetes | 17+ yrs | 8.8% | 7.9% |
| Chronic kidney disease | 18+ yrs | 8.5% | 4.6% |
| Asthma | 6+ yrs | 7.7% | 6.6% |
| Cancer | All ages | 5.2% | 3.8% |
| Coronary heart disease | All ages | 3.6% | 3.0% |
| Atrial fibrillation | All ages | 2.7% | 2.2% |
| Stroke and TIA | All ages | 2.0% | 1.9% |
| COPD | All ages | 1.6% | 1.9% |
| Heart failure | All ages | 0.9% | 1.1% |
| Dementia | All ages | 0.9% | 0.8% |
| Rheumatoid arthritis | 16+ yrs | 0.8% | 0.8% |
| Epilepsy | 18+ yrs | 0.7% | 0.8% |
| Serious mental illness | All ages | 0.5% | 1.0% |
| Peripheral arterial disease | All ages | 0.4% | 0.6% |
| Osteoporosis | 50+ yrs | 0.3% | 1.2% |
| Palliative care | All ages | 0.3% | 0.6% |
| Learning disability | All ages | 0.1% | 0.6% |
| Screening coverage | Period | Practice | England |
|---|---|---|---|
| Bowel cancer screening (aged 60 to 74) | 2024/25 | 82.5% | 72.9% |
| Breast cancer screening (women aged 53 to 70) | 2024/25 | 85.3% | 72.2% |
| Cervical screening (women aged 25 to 49) | 2023/24 | 82.7% | 67.5% |
| Cervical screening (women aged 50 to 64) | 2023/24 | 82.4% | 74.9% |
Dr K Manivannan & Dr B Gurung, 2 Thames Avenue, Rainham, Gillingham, ME8 9BW. Phone: 01634 360486. Website: www.thames-avenue-surgery.co.uk.
| Nearby practice | Distance | Overall experience good |
|---|---|---|
| Maidstone Road Rainham Surgery | 0.2 km | 95% |
| Orchard Family Practice | 0.4 km | 93% |
| Pump Lane Surgery | 1.1 km | 95% |
| Wigmore Medical Centre | 1.6 km | 72% |
| The Medical Centre | 1.8 km | 91% |
- Dr Vridhagiri Nandini (84% overall experience good)
- Long Catlis Road Surgery (71% overall experience good)
- Maidstone Road Rainham Surgery (95% overall experience good)
- Orchard Family Practice (93% overall experience good)
- Parkwood Family Practice (78% overall experience good)
- The Medical Centre (91% overall experience good)
- Wigmore Medical Centre (72% overall experience good)
How do patients rate Dr K Manivannan & Dr B Gurung?
In the 2026 GP Patient Survey, 94% of patients described their overall experience of Dr K Manivannan & Dr B Gurung as good, above the England figure of 77%. 85% found it easy to get through by phone.
How many patients are registered at Dr K Manivannan & Dr B Gurung?
6,002 patients were registered in September 2026, up 0.1% on a year earlier.
What is Dr K Manivannan & Dr B Gurung's CQC rating?
Good overall, published in June 2023.
How many GPs does Dr K Manivannan & Dr B Gurung have?
2.0 full-time-equivalent qualified GPs (2 qualified GPs by headcount), which is 3,001 patients per GP against 2,171 across England.
Are appointments at Dr K Manivannan & Dr B Gurung face to face?
89% of appointments from June 2026 to August 2026 were face to face, against 63% across England.
What is Dr K Manivannan & Dr B Gurung's phone number?
01634 360486.