Parkwood Family Practice, Gillingham: patient reviews and CQC rating
Parkwood Family Practice is a GP practice in Gillingham with 3,203 registered patients (September 2026). In the 2026 GP Patient Survey, 78% of its patients described their overall experience as good, against 77% across England (Kent and Medway: 73%). The Care Quality Commission rates it Requires Improvement overall, in a report published in July 2023. It has 1.0 full-time-equivalent qualified GPs, or 3,203 patients per GP.
Latest data: September 2026. Patient survey 2026; registered patients September 2026; appointments to August 2026.
What patients say about Parkwood Family Practice
Its best result against England is the share who said the wait for their last appointment was about right: 76%, against 69% across England. Its weakest is the share who had confidence and trust in the healthcare professional they saw: 90%, against 93% across England. With 128 responses, none of its 11 results differs from England by more than the survey's margin of error.
On overall experience it is 9th of the 13 practices in Gillingham with 50 or more responses. 55% found it easy to get through by phone (England: 57%). The overall experience result is 10 points lower than in 2025 (88%). 128 patients answered the survey (response rate 35%).
| Survey question | Parkwood Family Practice | Kent and Medway | England |
|---|---|---|---|
| Overall experience good | 78% | 73% | 77% |
| Easy to contact by phone | 55% | 48% | 57% |
| Easy to contact via the website | 56% | 52% | 58% |
| Easy to contact via the NHS App | 61% | 50% | 54% |
| Reception team helpful | 83% | 82% | 85% |
| Last contact good | 71% | 67% | 73% |
| Wait for appointment about right | 76% | 65% | 69% |
| Listened to well | 87% | 85% | 87% |
| Treated with care and concern | 87% | 84% | 86% |
| Confidence and trust in the clinician | 90% | 91% | 93% |
| Needs met | 94% | 89% | 90% |
In the Friends and Family Test for July 2026, 96% of 67 responses rated the practice good or very good (England: 92%).
CQC's overall rating for Parkwood Family Practice is Requires Improvement, published in July 2023. 3 key questions are rated differently: Well-led Good, Caring Good and Responsive Good. It held the same rating in the report before (December 2022).
| Key question | Rating |
|---|---|
| Safe | Requires Improvement |
| Well-led | Good |
| Caring | Good |
| Responsive | Good |
| Effective | Requires Improvement |
3,203 patients were registered at Parkwood Family Practice in September 2026, down 1.5% on a year earlier (England: down 1.1%).
29% of its patients are aged 65 or over, against 19% across England. With 1.0 full-time-equivalent qualified GPs, there are 3,203 patients per GP, more than the England figure of 2,171 and Kent and Medway's 2,419. The practice also has 0.5 nurses and 1.2 other clinical staff such as pharmacists and physiotherapists (full-time equivalent).
| Year | Qualified GPs (FTE) | All GPs incl. trainees (FTE) |
|---|---|---|
| August 2023 | 1.0 | 1.0 |
| August 2024 | 1.0 | 1.0 |
| August 2025 | 1.0 | 1.0 |
| August 2026 | 1.0 | 1.0 |
From June 2026 to August 2026 the practice recorded 1,492 appointments a month, or 466 per 1,000 registered patients (England: 510). 54% were face to face (England: 63%). 33% took place on the day they were booked and 1% more than 28 days after booking (England: 45% and 5%).
44% were with a GP rather than another member of the practice team. 5% of booked patients did not attend.
| Measure | Parkwood Family Practice | Kent and Medway | England |
|---|---|---|---|
| Appointments per 1,000 patients a month | 466 | 457 | 510 |
| Face to face | 54% | 62% | 63% |
| Same day as booked | 33% | 41% | 45% |
| More than 28 days after booking | 1% | 7% | 5% |
| Did not attend | 5% | 5% | 4% |
Compared with England, the practice has a higher share of patients on its registers for chronic kidney disease (9.0% against 4.6%), high blood pressure (20.5% against 15.2%) and diabetes (10.6% against 7.9%). The practice's patients live in areas with an average deprivation score of 12.6 (England: 21.8; higher is more deprived). Life expectancy for its patients' neighbourhoods is 84.9 years for women and 81.4 for men (England: 83.0 and 79.1).
| Condition register | Age group | Practice (2024/25) | England |
|---|---|---|---|
| High blood pressure | All ages | 20.5% | 15.2% |
| Depression | 18+ yrs | 14.4% | 14.3% |
| Diabetes | 17+ yrs | 10.6% | 7.9% |
| Chronic kidney disease | 18+ yrs | 9.0% | 4.6% |
| Asthma | 6+ yrs | 7.0% | 6.6% |
| Cancer | All ages | 4.7% | 3.8% |
| Coronary heart disease | All ages | 3.6% | 3.0% |
| Atrial fibrillation | All ages | 3.0% | 2.2% |
| COPD | All ages | 2.0% | 1.9% |
| Heart failure | All ages | 1.5% | 1.1% |
| Stroke and TIA | All ages | 1.2% | 1.9% |
| Epilepsy | 18+ yrs | 0.7% | 0.8% |
| Rheumatoid arthritis | 16+ yrs | 0.6% | 0.8% |
| Osteoporosis | 50+ yrs | 0.6% | 1.2% |
| Serious mental illness | All ages | 0.5% | 1.0% |
| Learning disability | All ages | 0.5% | 0.6% |
| Peripheral arterial disease | All ages | 0.5% | 0.6% |
| Dementia | All ages | 0.5% | 0.8% |
| Palliative care | All ages | 0.3% | 0.6% |
| Screening coverage | Period | Practice | England |
|---|---|---|---|
| Bowel cancer screening (aged 60 to 74) | 2024/25 | 79.7% | 72.9% |
| Breast cancer screening (women aged 53 to 70) | 2024/25 | 78.4% | 72.2% |
| Cervical screening (women aged 25 to 49) | 2023/24 | 81.3% | 67.5% |
| Cervical screening (women aged 50 to 64) | 2023/24 | 74.6% | 74.9% |
Parkwood Family Practice, 119-121 Long Catlis Road, Parkwood, Rainham, Gillingham, ME8 9RR. Phone: 01634 269610. Website: www.parkwoodfamilypractice.nhs.uk.
| Nearby practice | Distance | Overall experience good |
|---|---|---|
| Long Catlis Road Surgery | 0.4 km | 71% |
| Wigmore Medical Centre | 0.8 km | 72% |
| Maidstone Road Rainham Surgery | 2.0 km | 95% |
| Dr K Manivannan & Dr B Gurung | 2.2 km | 94% |
| Orchard Family Practice | 2.3 km | 93% |
- Dr K Manivannan & Dr B Gurung (94% overall experience good)
- Dr Vridhagiri Nandini (84% overall experience good)
- Long Catlis Road Surgery (71% overall experience good)
- Maidstone Road Rainham Surgery (95% overall experience good)
- Orchard Family Practice (93% overall experience good)
- The Medical Centre (91% overall experience good)
- Wigmore Medical Centre (72% overall experience good)
How do patients rate Parkwood Family Practice?
In the 2026 GP Patient Survey, 78% of patients described their overall experience of Parkwood Family Practice as good, against 77% across England. 55% found it easy to get through by phone.
How many patients are registered at Parkwood Family Practice?
3,203 patients were registered in September 2026, down 1.5% on a year earlier.
What is Parkwood Family Practice's CQC rating?
Requires Improvement overall, published in July 2023.
How many GPs does Parkwood Family Practice have?
1.0 full-time-equivalent qualified GPs (1 qualified GP by headcount), which is 3,203 patients per GP against 2,171 across England.
Are appointments at Parkwood Family Practice face to face?
54% of appointments from June 2026 to August 2026 were face to face, against 63% across England.
What is Parkwood Family Practice's phone number?
01634 269610.