Wigmore Medical Centre, Gillingham: patient reviews and CQC rating
Wigmore Medical Centre is a GP practice in Gillingham with 5,635 registered patients (September 2026). In the 2026 GP Patient Survey, 72% of its patients described their overall experience as good, against 77% across England (Kent and Medway: 73%). The Care Quality Commission rates it Good overall, in a report published in November 2022. It has 2.5 full-time-equivalent qualified GPs, or 2,230 patients per GP.
Latest data: September 2026. Patient survey 2026; registered patients September 2026; appointments to August 2026.
What patients say about Wigmore Medical Centre
Its best result against England is the share who found it easy to contact the practice using the NHS App: 64%, against 54% across England. Its weakest is the share who described their overall experience of the practice as good: 72%, against 77% across England. With 102 responses, none of its 11 results differs from England by more than the survey's margin of error.
On overall experience it is 11th of the 13 practices in Gillingham with 50 or more responses. 61% found it easy to get through by phone (England: 57%). The overall experience result is 3 points lower than in 2025 (75%). 102 patients answered the survey (response rate 32%).
| Survey question | Wigmore Medical Centre | Kent and Medway | England |
|---|---|---|---|
| Overall experience good | 72% | 73% | 77% |
| Easy to contact by phone | 61% | 48% | 57% |
| Easy to contact via the website | 61% | 52% | 58% |
| Easy to contact via the NHS App | 64% | 50% | 54% |
| Reception team helpful | 88% | 82% | 85% |
| Last contact good | 76% | 67% | 73% |
| Wait for appointment about right | 74% | 65% | 69% |
| Listened to well | 89% | 85% | 87% |
| Treated with care and concern | 90% | 84% | 86% |
| Confidence and trust in the clinician | 94% | 91% | 93% |
| Needs met | 89% | 89% | 90% |
In the Friends and Family Test for July 2026, 97% of 158 responses rated the practice good or very good (England: 92%).
CQC's overall rating for Wigmore Medical Centre is Good, published in November 2022. All 5 key questions are rated Good. It held the same rating in the report before (December 2020).
| Key question | Rating |
|---|---|
| Safe | Good |
| Well-led | Good |
| Caring | Good |
| Responsive | Good |
| Effective | Good |
5,635 patients were registered at Wigmore Medical Centre in September 2026, up 5.0% on a year earlier (England: down 1.1%).
26% of its patients are aged 65 or over, against 19% across England. With 2.5 full-time-equivalent qualified GPs, there are 2,230 patients per GP, close to the England figure of 2,171 and Kent and Medway's 2,419. The practice also has 0.3 nurses and 0.1 other clinical staff such as pharmacists and physiotherapists (full-time equivalent).
| Year | Qualified GPs (FTE) | All GPs incl. trainees (FTE) |
|---|---|---|
| August 2023 | 1.7 | 1.7 |
| August 2024 | 1.7 | 1.7 |
| August 2025 | 2.3 | 2.3 |
| August 2026 | 2.5 | 2.5 |
From June 2026 to August 2026 the practice recorded 1,986 appointments a month, or 352 per 1,000 registered patients (England: 510). 78% were face to face (England: 63%). 19% took place on the day they were booked and 3% more than 28 days after booking (England: 45% and 5%).
62% were with a GP rather than another member of the practice team. 2% of booked patients did not attend.
| Measure | Wigmore Medical Centre | Kent and Medway | England |
|---|---|---|---|
| Appointments per 1,000 patients a month | 352 | 457 | 510 |
| Face to face | 78% | 62% | 63% |
| Same day as booked | 19% | 41% | 45% |
| More than 28 days after booking | 3% | 7% | 5% |
| Did not attend | 2% | 5% | 4% |
Compared with England, the practice has a higher share of patients on its registers for chronic kidney disease (8.1% against 4.6%), high blood pressure (20.6% against 15.2%) and cancer (5.1% against 3.8%). It has a lower share for palliative or supportive care needs (0.2% against 0.6%), peripheral arterial disease (0.2% against 0.6%) and serious mental illness (0.6% against 1.0%). The practice's patients live in areas with an average deprivation score of 9.3 (England: 21.8; higher is more deprived).
Life expectancy for its patients' neighbourhoods is 85.4 years for women and 82.1 for men (England: 83.0 and 79.1).
| Condition register | Age group | Practice (2024/25) | England |
|---|---|---|---|
| High blood pressure | All ages | 20.6% | 15.2% |
| Depression | 18+ yrs | 14.5% | 14.3% |
| Diabetes | 17+ yrs | 9.8% | 7.9% |
| Chronic kidney disease | 18+ yrs | 8.1% | 4.6% |
| Asthma | 6+ yrs | 5.7% | 6.6% |
| Cancer | All ages | 5.1% | 3.8% |
| Coronary heart disease | All ages | 3.0% | 3.0% |
| Atrial fibrillation | All ages | 2.7% | 2.2% |
| COPD | All ages | 1.9% | 1.9% |
| Stroke and TIA | All ages | 1.6% | 1.9% |
| Heart failure | All ages | 1.1% | 1.1% |
| Epilepsy | 18+ yrs | 0.9% | 0.8% |
| Osteoporosis | 50+ yrs | 0.8% | 1.2% |
| Rheumatoid arthritis | 16+ yrs | 0.8% | 0.8% |
| Dementia | All ages | 0.7% | 0.8% |
| Learning disability | All ages | 0.6% | 0.6% |
| Serious mental illness | All ages | 0.6% | 1.0% |
| Peripheral arterial disease | All ages | 0.2% | 0.6% |
| Palliative care | All ages | 0.2% | 0.6% |
| Screening coverage | Period | Practice | England |
|---|---|---|---|
| Bowel cancer screening (aged 60 to 74) | 2024/25 | 78.4% | 72.9% |
| Breast cancer screening (women aged 53 to 70) | 2024/25 | 76.8% | 72.2% |
| Cervical screening (women aged 25 to 49) | 2023/24 | 79.3% | 67.5% |
| Cervical screening (women aged 50 to 64) | 2023/24 | 83.0% | 74.9% |
Wigmore Medical Centre, 114 Woodside Road, Wigmore, Gillingham, ME8 0PW. Phone: 01634 231752. Website: www.wigmoremedicalcentre.co.uk.
| Nearby practice | Distance | Overall experience good |
|---|---|---|
| Long Catlis Road Surgery | 0.6 km | 71% |
| Parkwood Family Practice | 0.8 km | 78% |
| Maidstone Road Rainham Surgery | 1.4 km | 95% |
| Dr K Manivannan & Dr B Gurung | 1.6 km | 94% |
| Pump Lane Surgery | 1.7 km | 95% |
- Dr K Manivannan & Dr B Gurung (94% overall experience good)
- Dr Vridhagiri Nandini (84% overall experience good)
- Long Catlis Road Surgery (71% overall experience good)
- Maidstone Road Rainham Surgery (95% overall experience good)
- Orchard Family Practice (93% overall experience good)
- Parkwood Family Practice (78% overall experience good)
- The Medical Centre (91% overall experience good)
How do patients rate Wigmore Medical Centre?
In the 2026 GP Patient Survey, 72% of patients described their overall experience of Wigmore Medical Centre as good, against 77% across England. 61% found it easy to get through by phone.
How many patients are registered at Wigmore Medical Centre?
5,635 patients were registered in September 2026, up 5.0% on a year earlier.
What is Wigmore Medical Centre's CQC rating?
Good overall, published in November 2022.
How many GPs does Wigmore Medical Centre have?
2.5 full-time-equivalent qualified GPs (4 qualified GPs by headcount), which is 2,230 patients per GP against 2,171 across England.
Are appointments at Wigmore Medical Centre face to face?
78% of appointments from June 2026 to August 2026 were face to face, against 63% across England.
What is Wigmore Medical Centre's phone number?
01634 231752.