The Silton Surgery, Gillingham: patient reviews and CQC rating
The Silton Surgery is a GP practice in Gillingham with 2,426 registered patients (September 2026). In the 2026 GP Patient Survey, 96% of its patients described their overall experience as good, above the England figure of 77% (Bath and North East Somerset, Swindon and Wiltshire: 81%). The Care Quality Commission rates it Good overall, in a report published in November 2016. It has 2.8 full-time-equivalent qualified GPs, or 866 patients per GP.
Latest data: September 2026. Patient survey 2026; registered patients September 2026; appointments to August 2026.
What patients say about The Silton Surgery
Its best result against England is the share who found it easy to get through to the practice by phone: 100%, above the England figure of 57%. Its result closest to England is the share who had confidence and trust in the healthcare professional they saw: 97%, against 93% across England. Of the 11 results in the table, 10 are above England and 0 below by more than the survey's margin of error, and 1 within it.
On overall experience it is 1st of the 13 practices in Gillingham with 50 or more responses. 100% found it easy to get through by phone (England: 57%). The overall experience result is 1 point lower than in 2025 (97%). 126 patients answered the survey (response rate 50%).
| Survey question | The Silton Surgery | Bath and North East Somerset, Swindon and Wiltshire | England |
|---|---|---|---|
| Overall experience good | 96% | 81% | 77% |
| Easy to contact by phone | 100% | 62% | 57% |
| Easy to contact via the website | 92% | 59% | 58% |
| Easy to contact via the NHS App | 90% | 56% | 54% |
| Reception team helpful | 100% | 88% | 85% |
| Last contact good | 95% | 76% | 73% |
| Wait for appointment about right | 100% | 71% | 69% |
| Listened to well | 95% | 90% | 87% |
| Treated with care and concern | 92% | 89% | 86% |
| Confidence and trust in the clinician | 97% | 94% | 93% |
| Needs met | 96% | 92% | 90% |
CQC's overall rating for The Silton Surgery is Good, published in November 2016. All 5 key questions are rated Good.
| Key question | Rating |
|---|---|
| Safe | Good |
| Well-led | Good |
| Caring | Good |
| Responsive | Good |
| Effective | Good |
2,426 patients were registered at The Silton Surgery in September 2026, up 3.6% on a year earlier (England: down 1.1%).
36% of its patients are aged 65 or over, against 19% across England. With 2.8 full-time-equivalent qualified GPs, there are 866 patients per GP, fewer than the England figure of 2,171 and Bath and North East Somerset, Swindon and Wiltshire's 2,110. The practice also has 1.7 nurses and 2.6 other clinical staff such as pharmacists and physiotherapists (full-time equivalent).
| Year | Qualified GPs (FTE) | All GPs incl. trainees (FTE) |
|---|---|---|
| August 2023 | 2.8 | 2.8 |
| August 2024 | 2.8 | 2.8 |
| August 2025 | 2.8 | 2.8 |
| August 2026 | 2.8 | 2.8 |
From June 2026 to August 2026 the practice recorded 1,092 appointments a month, or 450 per 1,000 registered patients (England: 510). 81% were face to face (England: 63%). 28% took place on the day they were booked and 7% more than 28 days after booking (England: 45% and 5%).
58% were with a GP rather than another member of the practice team. 3% of booked patients did not attend.
| Measure | The Silton Surgery | Bath and North East Somerset, Swindon and Wiltshire | England |
|---|---|---|---|
| Appointments per 1,000 patients a month | 450 | 556 | 510 |
| Face to face | 81% | 64% | 63% |
| Same day as booked | 28% | 40% | 45% |
| More than 28 days after booking | 7% | 7% | 5% |
| Did not attend | 3% | 3% | 4% |
Compared with England, the practice has a higher share of patients on its registers for atrial fibrillation (4.5% against 2.2%), cancer (5.8% against 3.8%) and coronary heart disease (4.4% against 3.0%). It has a lower share for depression (4.7% against 14.3%) and chronic kidney disease (2.0% against 4.6%). The practice's patients live in areas with an average deprivation score of 15.9 (England: 21.8; higher is more deprived).
Life expectancy for its patients' neighbourhoods is 85.8 years for women and 81.8 for men (England: 83.0 and 79.1).
| Condition register | Age group | Practice (2024/25) | England |
|---|---|---|---|
| High blood pressure | All ages | 18.0% | 15.2% |
| Diabetes | 17+ yrs | 7.2% | 7.9% |
| Asthma | 6+ yrs | 6.2% | 6.6% |
| Cancer | All ages | 5.8% | 3.8% |
| Depression | 18+ yrs | 4.7% | 14.3% |
| Atrial fibrillation | All ages | 4.5% | 2.2% |
| Coronary heart disease | All ages | 4.4% | 3.0% |
| Stroke and TIA | All ages | 2.8% | 1.9% |
| COPD | All ages | 2.3% | 1.9% |
| Chronic kidney disease | 18+ yrs | 2.0% | 4.6% |
| Heart failure | All ages | 1.5% | 1.1% |
| Dementia | All ages | 1.2% | 0.8% |
| Rheumatoid arthritis | 16+ yrs | 0.9% | 0.8% |
| Epilepsy | 18+ yrs | 0.8% | 0.8% |
| Serious mental illness | All ages | 0.7% | 1.0% |
| Peripheral arterial disease | All ages | 0.5% | 0.6% |
| Palliative care | All ages | 0.5% | 0.6% |
| Osteoporosis | 50+ yrs | 0.4% | 1.2% |
| Learning disability | All ages | 0.2% | 0.6% |
| Screening coverage | Period | Practice | England |
|---|---|---|---|
| Bowel cancer screening (aged 60 to 74) | 2024/25 | 79.2% | 72.9% |
| Breast cancer screening (women aged 53 to 70) | 2024/25 | 66.7% | 72.2% |
| Cervical screening (women aged 25 to 49) | 2023/24 | 75.5% | 67.5% |
| Cervical screening (women aged 50 to 64) | 2023/24 | 79.2% | 74.9% |
The Silton Surgery, The Surgery, Gillingham Road, Silton, Gillingham, SP8 5DF. Phone: 01747 840226. Website: www.siltonsurgery.nhs.uk.
| Nearby practice | Distance | Overall experience good |
|---|---|---|
| Mere Surgery | 3.9 km | 100% |
| Gillingham Medical Practice | 5.4 km | 76% |
| Wincanton Health Centre | 7.6 km | 68% |
| Bruton Surgery | 10.4 km | 93% |
| Hindon Surgery | 13.1 km | 97% |
- Dr Helen Osborn (89% overall experience good)
- Hindon Surgery (97% overall experience good)
- Mere Surgery (100% overall experience good)
- The Orchard Partnership, The Old Orchard Surgery (93% overall experience good)
- Tisbury Surgery (99% overall experience good)
How do patients rate The Silton Surgery?
In the 2026 GP Patient Survey, 96% of patients described their overall experience of The Silton Surgery as good, above the England figure of 77%. 100% found it easy to get through by phone.
How many patients are registered at The Silton Surgery?
2,426 patients were registered in September 2026, up 3.6% on a year earlier.
What is The Silton Surgery's CQC rating?
Good overall, published in November 2016.
How many GPs does The Silton Surgery have?
2.8 full-time-equivalent qualified GPs (2 qualified GPs by headcount), which is 866 patients per GP against 2,171 across England.
Are appointments at The Silton Surgery face to face?
81% of appointments from June 2026 to August 2026 were face to face, against 63% across England.
What is The Silton Surgery's phone number?
01747 840226.