Hindon Surgery, Salisbury: patient reviews and CQC rating
Hindon Surgery is a GP practice in Salisbury with 2,537 registered patients (September 2026). In the 2026 GP Patient Survey, 97% of its patients described their overall experience as good, above the England figure of 77% (Bath and North East Somerset, Swindon and Wiltshire: 81%). The Care Quality Commission rates it Outstanding overall, in a report published in October 2016.
Latest data: September 2026. Patient survey 2026; registered patients September 2026; appointments to August 2026.
What patients say about Hindon Surgery
Its best result against England is the share who found it easy to get through to the practice by phone: 100%, above the England figure of 57%. Its result closest to England is the share who had confidence and trust in the healthcare professional they saw: 100%, above the England figure of 93%. Of the 11 results in the table, 11 are above England and 0 below by more than the survey's margin of error.
On overall experience it is 2nd of the 11 practices in Salisbury with 50 or more responses. 100% found it easy to get through by phone (England: 57%). The overall experience result is 1 point higher than in 2025 (96%). 132 patients answered the survey (response rate 52%).
| Survey question | Hindon Surgery | Bath and North East Somerset, Swindon and Wiltshire | England |
|---|---|---|---|
| Overall experience good | 97% | 81% | 77% |
| Easy to contact by phone | 100% | 62% | 57% |
| Easy to contact via the website | 94% | 59% | 58% |
| Easy to contact via the NHS App | 96% | 56% | 54% |
| Reception team helpful | 100% | 88% | 85% |
| Last contact good | 100% | 76% | 73% |
| Wait for appointment about right | 98% | 71% | 69% |
| Listened to well | 100% | 90% | 87% |
| Treated with care and concern | 99% | 89% | 86% |
| Confidence and trust in the clinician | 100% | 94% | 93% |
| Needs met | 99% | 92% | 90% |
CQC's overall rating for Hindon Surgery is Outstanding, published in October 2016. 2 key questions are rated differently: Safe Good and Effective Good.
| Key question | Rating |
|---|---|
| Safe | Good |
| Well-led | Outstanding |
| Caring | Outstanding |
| Responsive | Outstanding |
| Effective | Good |
2,537 patients were registered at Hindon Surgery in September 2026, up 0.5% on a year earlier (England: down 1.1%).
From June 2026 to August 2026 the practice recorded 1,663 appointments a month, or 656 per 1,000 registered patients (England: 510). 98% were face to face (England: 63%). 32% took place on the day they were booked and 4% more than 28 days after booking (England: 45% and 5%).
48% were with a GP rather than another member of the practice team. 4% of booked patients did not attend.
| Measure | Hindon Surgery | Bath and North East Somerset, Swindon and Wiltshire | England |
|---|---|---|---|
| Appointments per 1,000 patients a month | 656 | 556 | 510 |
| Face to face | 98% | 64% | 63% |
| Same day as booked | 32% | 40% | 45% |
| More than 28 days after booking | 4% | 7% | 5% |
| Did not attend | 4% | 3% | 4% |
Compared with England, the practice has a higher share of patients on its registers for cancer (8.2% against 3.8%), atrial fibrillation (4.7% against 2.2%) and osteoporosis (2.3% against 1.2%). The practice's patients live in areas with an average deprivation score of 19.1 (England: 21.8; higher is more deprived). Life expectancy for its patients' neighbourhoods is 85.2 years for women and 82.7 for men (England: 83.0 and 79.1).
| Condition register | Age group | Practice (2024/25) | England |
|---|---|---|---|
| High blood pressure | All ages | 21.4% | 15.2% |
| Depression | 18+ yrs | 11.8% | 14.3% |
| Cancer | All ages | 8.2% | 3.8% |
| Asthma | 6+ yrs | 7.5% | 6.6% |
| Chronic kidney disease | 18+ yrs | 7.0% | 4.6% |
| Diabetes | 17+ yrs | 6.9% | 7.9% |
| Coronary heart disease | All ages | 4.7% | 3.0% |
| Atrial fibrillation | All ages | 4.7% | 2.2% |
| Stroke and TIA | All ages | 3.3% | 1.9% |
| Osteoporosis | 50+ yrs | 2.3% | 1.2% |
| COPD | All ages | 2.1% | 1.9% |
| Heart failure | All ages | 2.0% | 1.1% |
| Dementia | All ages | 1.4% | 0.8% |
| Rheumatoid arthritis | 16+ yrs | 1.1% | 0.8% |
| Serious mental illness | All ages | 1.0% | 1.0% |
| Peripheral arterial disease | All ages | 0.7% | 0.6% |
| Palliative care | All ages | 0.7% | 0.6% |
| Epilepsy | 18+ yrs | 0.5% | 0.8% |
| Learning disability | All ages | 0.4% | 0.6% |
| Screening coverage | Period | Practice | England |
|---|---|---|---|
| Bowel cancer screening (aged 60 to 74) | 2024/25 | 83.5% | 72.9% |
| Breast cancer screening (women aged 53 to 70) | 2024/25 | 77.8% | 72.2% |
| Cervical screening (women aged 25 to 49) | 2023/24 | 82.5% | 67.5% |
| Cervical screening (women aged 50 to 64) | 2023/24 | 81.0% | 74.9% |
Hindon Surgery, High Street, Hindon, Salisbury, SP3 6DJ. Phone: 01747 820222. Website: www.hindonsurgery.co.uk.
| Nearby practice | Distance | Overall experience good |
|---|---|---|
| Tisbury Surgery | 4.9 km | 99% |
| Mere Surgery | 9.4 km | 100% |
| Gillingham Medical Practice | 11.8 km | 76% |
| Avenue Surgery Partnership | 12.7 km | 68% |
| The Silton Surgery | 13.1 km | 96% |
- Dr Helen Osborn (89% overall experience good)
- Mere Surgery (100% overall experience good)
- The Orchard Partnership, The Old Orchard Surgery (93% overall experience good)
- The Silton Surgery (96% overall experience good)
- Tisbury Surgery (99% overall experience good)
How do patients rate Hindon Surgery?
In the 2026 GP Patient Survey, 97% of patients described their overall experience of Hindon Surgery as good, above the England figure of 77%. 100% found it easy to get through by phone.
How many patients are registered at Hindon Surgery?
2,537 patients were registered in September 2026, up 0.5% on a year earlier.
What is Hindon Surgery's CQC rating?
Outstanding overall, published in October 2016.
Are appointments at Hindon Surgery face to face?
98% of appointments from June 2026 to August 2026 were face to face, against 63% across England.
What is Hindon Surgery's phone number?
01747 820222.