Sarum West PCN: primary care network practices and patient survey
Sarum West PCN is a primary care network of 6 GP practices with 30,222 registered patients (September 2026). In the 2026 GP Patient Survey, 95% of its patients described their overall experience as good, above the England figure of 77%. Its practices have 1,385 patients per qualified GP (England: 2,171).
Latest data: September 2026. Registered patients September 2026; GP Patient Survey 2026.
Across the 6 practices in Sarum West PCN with survey results, the share of patients describing their overall experience as good ranges from 89% at Dr Helen Osborn to 100% at Mere Surgery, with a median of 96% (England: 77%). 6 are above England and 0 below by more than the survey's margin of error. The Silton Surgery has the highest share finding it easy to get through by phone (100%, England 57%).
| Practice | Registered patients | Overall experience good | Easy to contact by phone | CQC rating | Patients per GP |
|---|---|---|---|---|---|
| Mere Surgery | 5,090 | 100% | 99% | Good | 1,388 |
| Tisbury Surgery | 4,331 | 99% | 97% | Good | 1,245 |
| Hindon Surgery | 2,537 | 97% | 100% | Outstanding | – |
| The Silton Surgery | 2,426 | 96% | 100% | Good | 866 |
| The Orchard Partnership, The Old Orchard Surgery | 12,393 | 93% | 89% | Good | 1,762 |
| Dr Helen Osborn | 3,445 | 89% | 97% | Good | 1,143 |
Results for the network as a whole, from 718 responses, against Bath and North East Somerset, Swindon and Wiltshire and England.
| Survey question | Sarum West PCN | Bath and North East Somerset, Swindon and Wiltshire | England |
|---|---|---|---|
| Overall experience good | 95% | 81% | 77% |
| Easy to contact by phone | 94% | 62% | 57% |
| Easy to contact via the website | 80% | 59% | 58% |
| Easy to contact via the NHS App | 73% | 56% | 54% |
| Reception team helpful | 97% | 88% | 85% |
| Last contact good | 94% | 76% | 73% |
| Wait for appointment about right | 92% | 71% | 69% |
| Listened to well | 98% | 90% | 87% |
| Treated with care and concern | 96% | 89% | 86% |
| Confidence and trust in the clinician | 99% | 94% | 93% |
| Needs met | 97% | 92% | 90% |
There are 1,385 registered patients per full-time-equivalent qualified GP in Sarum West PCN, fewer than England's 2,171 and Bath and North East Somerset, Swindon and Wiltshire's 2,110. Practices recorded 679 appointments a month per 1,000 patients (England: 510), 76% of them face to face. 36% of appointments took place on the day they were booked (England: 45%).
33% of registered patients are aged 65 or over (England: 19%). Lists grew by 1.1% over the year (England: shrank 1.1%).
| Measure | Sarum West PCN | Bath and North East Somerset, Swindon and Wiltshire | England |
|---|---|---|---|
| Patients per qualified GP | 1,385 | 2,110 | 2,171 |
| Appointments per 1,000 patients a month | 679 | 556 | 510 |
| Face-to-face appointments | 76% | 64% | 63% |
| Same day as booked | 36% | 40% | 45% |
| Did not attend | 2% | 3% | 4% |
| Patients aged 65 or over | 33% | 22% | 19% |
Relative to England, the register furthest above England's rate at practices in Sarum West PCN is atrial fibrillation (4.1% against 2.2%), and the furthest below is learning disability (0.5% against 0.6%).
| Condition register | Age group | Sarum West PCN (2024/25) | England | Patients on register |
|---|---|---|---|---|
| High blood pressure | All ages | 20.0% | 15.2% | 5,937 |
| Depression | 18+ yrs | 11.9% | 14.3% | 2,985 |
| Asthma | 6+ yrs | 7.7% | 6.6% | 2,208 |
| Diabetes | 17+ yrs | 7.3% | 7.9% | 1,871 |
| Cancer | All ages | 6.9% | 3.8% | 2,056 |
| Chronic kidney disease | 18+ yrs | 6.3% | 4.6% | 1,583 |
| Coronary heart disease | All ages | 4.9% | 3.0% | 1,458 |
| Atrial fibrillation | All ages | 4.1% | 2.2% | 1,226 |
| Stroke and TIA | All ages | 3.4% | 1.9% | 1,011 |
| COPD | All ages | 2.4% | 1.9% | 711 |
| Osteoporosis | 50+ yrs | 1.8% | 1.2% | 309 |
| Heart failure | All ages | 1.8% | 1.1% | 528 |
| Dementia | All ages | 1.3% | 0.8% | 389 |
| Rheumatoid arthritis | 16+ yrs | 1.1% | 0.8% | 289 |
| Serious mental illness | All ages | 0.8% | 1.0% | 247 |
| Epilepsy | 18+ yrs | 0.7% | 0.8% | 188 |
| Peripheral arterial disease | All ages | 0.7% | 0.6% | 221 |
| Palliative care | All ages | 0.5% | 0.6% | 161 |
| Learning disability | All ages | 0.5% | 0.6% | 136 |
- Bradford on Avon & Melksham PCN (3 practices)
- Calne PCN (3 practices)
- Chippenham, Corsham & Box PCN (5 practices)
- Crane Valley PCN (4 practices)
- Devizes PCN (4 practices)
- East Kennet PCN (4 practices)
- Jurassic Coast PCN (3 practices)
- Mid Dorset PCN (8 practices)
- North Wilts Border PCN (6 practices)
- Purbeck PCN (6 practices)
- Salisbury Plain PCN (2 practices)
- Sarum Cathedral PCN (2 practices)
Which practices are in Sarum West PCN?
Dr Helen Osborn, Hindon Surgery, Mere Surgery, The Orchard Partnership, The Old Orchard Surgery, The Silton Surgery and Tisbury Surgery.
How do patients rate Sarum West PCN?
95% described their overall experience as good in the 2026 GP Patient Survey, above the England figure of 77%.
How many patients does Sarum West PCN cover?
30,222 registered patients across 6 practices in September 2026.
How many patients per GP does Sarum West PCN have?
1,385 per full-time-equivalent qualified GP, against 2,171 across England.