Dr Helen Osborn, Devizes: patient reviews and CQC rating
Dr Helen Osborn is a GP practice in Devizes with 3,445 registered patients (September 2026). In the 2026 GP Patient Survey, 89% of its patients described their overall experience as good, above the England figure of 77% (Bath and North East Somerset, Swindon and Wiltshire: 81%). The Care Quality Commission rates it Good overall, in a report published in May 2017. It has 3.0 full-time-equivalent qualified GPs, or 1,143 patients per GP.
Latest data: September 2026. Patient survey 2026; registered patients September 2026; appointments to August 2026.
What patients say about Dr Helen Osborn
Its best result against England is the share who found it easy to get through to the practice by phone: 97%, above the England figure of 57%. Its result closest to England is the share who had confidence and trust in the healthcare professional they saw: 96%, against 93% across England. Of the 11 results in the table, 8 are above England and 0 below by more than the survey's margin of error, and 3 within it.
On overall experience it is 1st of the 5 practices in Devizes with 50 or more responses. 97% found it easy to get through by phone (England: 57%). The overall experience result is 3 points lower than in 2025 (92%). 105 patients answered the survey (response rate 41%).
| Survey question | Dr Helen Osborn | Bath and North East Somerset, Swindon and Wiltshire | England |
|---|---|---|---|
| Overall experience good | 89% | 81% | 77% |
| Easy to contact by phone | 97% | 62% | 57% |
| Easy to contact via the website | 81% | 59% | 58% |
| Easy to contact via the NHS App | 64% | 56% | 54% |
| Reception team helpful | 99% | 88% | 85% |
| Last contact good | 92% | 76% | 73% |
| Wait for appointment about right | 94% | 71% | 69% |
| Listened to well | 96% | 90% | 87% |
| Treated with care and concern | 95% | 89% | 86% |
| Confidence and trust in the clinician | 96% | 94% | 93% |
| Needs met | 96% | 92% | 90% |
CQC's overall rating for Dr Helen Osborn is Good, published in May 2017. All 5 key questions are rated Good. Its previous overall rating was Requires Improvement (December 2016).
| Key question | Rating |
|---|---|
| Safe | Good |
| Well-led | Good |
| Caring | Good |
| Responsive | Good |
| Effective | Good |
3,445 patients were registered at Dr Helen Osborn in September 2026, up 3.4% on a year earlier (England: down 1.1%).
29% of its patients are aged 65 or over, against 19% across England. With 3.0 full-time-equivalent qualified GPs, there are 1,143 patients per GP, fewer than the England figure of 2,171 and Bath and North East Somerset, Swindon and Wiltshire's 2,110. The practice also has 2.4 other clinical staff such as pharmacists and physiotherapists (full-time equivalent).
| Year | Qualified GPs (FTE) | All GPs incl. trainees (FTE) |
|---|---|---|
| August 2023 | 3.1 | 5.0 |
| August 2024 | 2.7 | 3.3 |
| August 2025 | 2.6 | 2.6 |
| August 2026 | 3.0 | 4.1 |
From June 2026 to August 2026 the practice recorded 2,532 appointments a month, or 735 per 1,000 registered patients (England: 510). 95% were face to face (England: 63%). 37% took place on the day they were booked and 4% more than 28 days after booking (England: 45% and 5%).
47% were with a GP rather than another member of the practice team. 2% of booked patients did not attend.
| Measure | Dr Helen Osborn | Bath and North East Somerset, Swindon and Wiltshire | England |
|---|---|---|---|
| Appointments per 1,000 patients a month | 735 | 556 | 510 |
| Face to face | 95% | 64% | 63% |
| Same day as booked | 37% | 40% | 45% |
| More than 28 days after booking | 4% | 7% | 5% |
| Did not attend | 2% | 3% | 4% |
Compared with England, the practice has a higher share of patients on its registers for dementia (1.5% against 0.8%), stroke or TIA (3.2% against 1.9%) and cancer (6.0% against 3.8%). It has a lower share for depression (9.2% against 14.3%). The practice's patients live in areas with an average deprivation score of 14.8 (England: 21.8; higher is more deprived).
Life expectancy for its patients' neighbourhoods is 84.6 years for women and 80.8 for men (England: 83.0 and 79.1).
| Condition register | Age group | Practice (2024/25) | England |
|---|---|---|---|
| High blood pressure | All ages | 17.2% | 15.2% |
| Depression | 18+ yrs | 9.2% | 14.3% |
| Diabetes | 17+ yrs | 7.9% | 7.9% |
| Asthma | 6+ yrs | 6.2% | 6.6% |
| Cancer | All ages | 6.0% | 3.8% |
| Chronic kidney disease | 18+ yrs | 5.1% | 4.6% |
| Coronary heart disease | All ages | 3.8% | 3.0% |
| Atrial fibrillation | All ages | 3.3% | 2.2% |
| Stroke and TIA | All ages | 3.2% | 1.9% |
| Dementia | All ages | 1.5% | 0.8% |
| Heart failure | All ages | 1.4% | 1.1% |
| COPD | All ages | 1.3% | 1.9% |
| Rheumatoid arthritis | 16+ yrs | 0.9% | 0.8% |
| Serious mental illness | All ages | 0.8% | 1.0% |
| Osteoporosis | 50+ yrs | 0.8% | 1.2% |
| Palliative care | All ages | 0.7% | 0.6% |
| Epilepsy | 18+ yrs | 0.7% | 0.8% |
| Learning disability | All ages | 0.7% | 0.6% |
| Peripheral arterial disease | All ages | 0.6% | 0.6% |
| Screening coverage | Period | Practice | England |
|---|---|---|---|
| Bowel cancer screening (aged 60 to 74) | 2024/25 | 84.0% | 72.9% |
| Breast cancer screening (women aged 53 to 70) | 2024/25 | 73.3% | 72.2% |
| Cervical screening (women aged 25 to 49) | 2023/24 | 83.3% | 67.5% |
| Cervical screening (women aged 50 to 64) | 2023/24 | 85.9% | 74.9% |
Dr Helen Osborn, 39 High Street, West Lavington, Devizes, SN10 4JB. Phone: 01380 813300. Website: www.courtyardsurgery.co.uk.
| Nearby practice | Distance | Overall experience good |
|---|---|---|
| Market Lavington Surgery | 1.7 km | 82% |
| The Southbroom Surgery | 8.1 km | 85% |
| St James Surgery | 8.2 km | 80% |
| Lansdowne Surgery | 8.6 km | 82% |
| Avon Valley Practice | 12.8 km | 72% |
- Hindon Surgery (97% overall experience good)
- Mere Surgery (100% overall experience good)
- The Orchard Partnership, The Old Orchard Surgery (93% overall experience good)
- The Silton Surgery (96% overall experience good)
- Tisbury Surgery (99% overall experience good)
How do patients rate Dr Helen Osborn?
In the 2026 GP Patient Survey, 89% of patients described their overall experience of Dr Helen Osborn as good, above the England figure of 77%. 97% found it easy to get through by phone.
How many patients are registered at Dr Helen Osborn?
3,445 patients were registered in September 2026, up 3.4% on a year earlier.
What is Dr Helen Osborn's CQC rating?
Good overall, published in May 2017.
How many GPs does Dr Helen Osborn have?
3.0 full-time-equivalent qualified GPs (4 qualified GPs by headcount), which is 1,143 patients per GP against 2,171 across England.
Are appointments at Dr Helen Osborn face to face?
95% of appointments from June 2026 to August 2026 were face to face, against 63% across England.
What is Dr Helen Osborn's phone number?
01380 813300.