St James Surgery, Devizes: patient reviews and CQC rating
St James Surgery is a GP practice in Devizes with 7,351 registered patients (September 2026). In the 2026 GP Patient Survey, 80% of its patients described their overall experience as good, against 77% across England (Bath and North East Somerset, Swindon and Wiltshire: 81%). The Care Quality Commission rates it Good overall, in a report published in December 2016. It has 2.9 full-time-equivalent qualified GPs, or 2,504 patients per GP.
Latest data: September 2026. Patient survey 2026; registered patients September 2026; appointments to August 2026.
What patients say about St James Surgery
Its best result against England is the share who found it easy to get through to the practice by phone: 87%, above the England figure of 57%. Its weakest is the share who found the reception and administrative team helpful: 81%, against 85% across England. Of the 11 results in the table, 2 are above England and 0 below by more than the survey's margin of error, and 9 within it.
On overall experience it is 5th of the 5 practices in Devizes with 50 or more responses. 87% found it easy to get through by phone (England: 57%). The overall experience result is 8 points lower than in 2025 (88%). 110 patients answered the survey (response rate 38%).
| Survey question | St James Surgery | Bath and North East Somerset, Swindon and Wiltshire | England |
|---|---|---|---|
| Overall experience good | 80% | 81% | 77% |
| Easy to contact by phone | 87% | 62% | 57% |
| Easy to contact via the website | 70% | 59% | 58% |
| Easy to contact via the NHS App | 69% | 56% | 54% |
| Reception team helpful | 81% | 88% | 85% |
| Last contact good | 79% | 76% | 73% |
| Wait for appointment about right | 74% | 71% | 69% |
| Listened to well | 90% | 90% | 87% |
| Treated with care and concern | 91% | 89% | 86% |
| Confidence and trust in the clinician | 97% | 94% | 93% |
| Needs met | 97% | 92% | 90% |
CQC's overall rating for St James Surgery is Good, published in December 2016. All 5 key questions are rated Good. It held the same rating in the report before (April 2016).
| Key question | Rating |
|---|---|
| Safe | Good |
| Well-led | Good |
| Caring | Good |
| Responsive | Good |
| Effective | Good |
7,351 patients were registered at St James Surgery in September 2026, down 1.7% on a year earlier (England: down 1.1%).
28% of its patients are aged 65 or over, against 19% across England. With 2.9 full-time-equivalent qualified GPs, there are 2,504 patients per GP, more than the England figure of 2,171 and Bath and North East Somerset, Swindon and Wiltshire's 2,110. The practice also has 3.0 nurses and 2.5 other clinical staff such as pharmacists and physiotherapists (full-time equivalent).
| Year | Qualified GPs (FTE) | All GPs incl. trainees (FTE) |
|---|---|---|
| August 2023 | 2.2 | 3.3 |
| August 2024 | 3.5 | 5.4 |
| August 2025 | 3.5 | 4.6 |
| August 2026 | 2.9 | 5.1 |
From June 2026 to August 2026 the practice recorded 3,057 appointments a month, or 416 per 1,000 registered patients (England: 510). 62% were face to face (England: 63%). 22% took place on the day they were booked and 1% more than 28 days after booking (England: 45% and 5%).
37% were with a GP rather than another member of the practice team. 3% of booked patients did not attend.
| Measure | St James Surgery | Bath and North East Somerset, Swindon and Wiltshire | England |
|---|---|---|---|
| Appointments per 1,000 patients a month | 416 | 556 | 510 |
| Face to face | 62% | 64% | 63% |
| Same day as booked | 22% | 40% | 45% |
| More than 28 days after booking | 1% | 7% | 5% |
| Did not attend | 3% | 3% | 4% |
Compared with England, the practice has a higher share of patients on its registers for atrial fibrillation (3.0% against 2.2%), chronic kidney disease (6.1% against 4.6%) and high blood pressure (18.8% against 15.2%). It has a lower share for osteoporosis (0.6% against 1.2%) and depression (11.2% against 14.3%). The practice's patients live in areas with an average deprivation score of 15.3 (England: 21.8; higher is more deprived).
Life expectancy for its patients' neighbourhoods is 84.6 years for women and 80.2 for men (England: 83.0 and 79.1).
| Condition register | Age group | Practice (2024/25) | England |
|---|---|---|---|
| High blood pressure | All ages | 18.8% | 15.2% |
| Depression | 18+ yrs | 11.2% | 14.3% |
| Diabetes | 17+ yrs | 8.0% | 7.9% |
| Asthma | 6+ yrs | 7.7% | 6.6% |
| Chronic kidney disease | 18+ yrs | 6.1% | 4.6% |
| Cancer | All ages | 4.3% | 3.8% |
| Coronary heart disease | All ages | 3.4% | 3.0% |
| Atrial fibrillation | All ages | 3.0% | 2.2% |
| Stroke and TIA | All ages | 2.3% | 1.9% |
| COPD | All ages | 1.9% | 1.9% |
| Heart failure | All ages | 1.2% | 1.1% |
| Epilepsy | 18+ yrs | 1.0% | 0.8% |
| Serious mental illness | All ages | 0.9% | 1.0% |
| Rheumatoid arthritis | 16+ yrs | 0.8% | 0.8% |
| Learning disability | All ages | 0.7% | 0.6% |
| Peripheral arterial disease | All ages | 0.6% | 0.6% |
| Osteoporosis | 50+ yrs | 0.6% | 1.2% |
| Dementia | All ages | 0.5% | 0.8% |
| Palliative care | All ages | 0.3% | 0.6% |
| Screening coverage | Period | Practice | England |
|---|---|---|---|
| Bowel cancer screening (aged 60 to 74) | 2024/25 | 77.4% | 72.9% |
| Breast cancer screening (women aged 53 to 70) | 2024/25 | 75.2% | 72.2% |
| Cervical screening (women aged 25 to 49) | 2023/24 | 78.0% | 67.5% |
| Cervical screening (women aged 50 to 64) | 2023/24 | 81.0% | 74.9% |
St James Surgery, Gains Lane, Devizes, SN10 1QU. Phone: 01380 711879. Website: www.stjamessurgerydevizes.co.uk.
| Nearby practice | Distance | Overall experience good |
|---|---|---|
| The Southbroom Surgery | 0.1 km | 85% |
| Lansdowne Surgery | 0.9 km | 82% |
| Market Lavington Surgery | 7.2 km | 82% |
| Dr Helen Osborn | 8.2 km | 89% |
| Patford House Surgery Partnership | 9.5 km | 73% |
- Lansdowne Surgery (82% overall experience good)
- Market Lavington Surgery (82% overall experience good)
- The Southbroom Surgery (85% overall experience good)
How do patients rate St James Surgery?
In the 2026 GP Patient Survey, 80% of patients described their overall experience of St James Surgery as good, against 77% across England. 87% found it easy to get through by phone.
How many patients are registered at St James Surgery?
7,351 patients were registered in September 2026, down 1.7% on a year earlier.
What is St James Surgery's CQC rating?
Good overall, published in December 2016.
How many GPs does St James Surgery have?
2.9 full-time-equivalent qualified GPs (6 qualified GPs by headcount), which is 2,504 patients per GP against 2,171 across England.
Are appointments at St James Surgery face to face?
62% of appointments from June 2026 to August 2026 were face to face, against 63% across England.
What is St James Surgery's phone number?
01380 711879.