Patford House Surgery Partnership, Calne: patient reviews and CQC rating
Patford House Surgery Partnership is a GP practice in Calne with 14,804 registered patients (September 2026). In the 2026 GP Patient Survey, 73% of its patients described their overall experience as good, against 77% across England (Bath and North East Somerset, Swindon and Wiltshire: 81%). The Care Quality Commission rates it Good overall, in a report published in May 2022. It has 4.9 full-time-equivalent qualified GPs, or 3,009 patients per GP.
Latest data: September 2026. Patient survey 2026; registered patients September 2026; appointments to August 2026.
What patients say about Patford House Surgery Partnership
Its best result against England is the share who had confidence and trust in the healthcare professional they saw: 98%, above the England figure of 93%. Its weakest is the share who found it easy to get through to the practice by phone: 37%, below the England figure of 57%. Of the 11 results in the table, 1 is above England and 3 below by more than the survey's margin of error, and 7 within it.
37% found it easy to get through by phone (England: 57%). The overall experience result is 2 points higher than in 2025 (71%). 106 patients answered the survey (response rate 34%).
| Survey question | Patford House Surgery Partnership | Bath and North East Somerset, Swindon and Wiltshire | England |
|---|---|---|---|
| Overall experience good | 73% | 81% | 77% |
| Easy to contact by phone | 37% | 62% | 57% |
| Easy to contact via the website | 49% | 59% | 58% |
| Easy to contact via the NHS App | 51% | 56% | 54% |
| Reception team helpful | 76% | 88% | 85% |
| Last contact good | 65% | 76% | 73% |
| Wait for appointment about right | 55% | 71% | 69% |
| Listened to well | 87% | 90% | 87% |
| Treated with care and concern | 90% | 89% | 86% |
| Confidence and trust in the clinician | 98% | 94% | 93% |
| Needs met | 93% | 92% | 90% |
CQC's overall rating for Patford House Surgery Partnership is Good, published in May 2022. One key question is rated differently: Responsive Requires Improvement. Its previous overall rating was Inadequate (February 2022).
| Key question | Rating |
|---|---|
| Safe | Good |
| Well-led | Good |
| Caring | Good |
| Responsive | Requires Improvement |
| Effective | Good |
14,804 patients were registered at Patford House Surgery Partnership in September 2026, almost the same as a year earlier.
21% of its patients are aged 65 or over, against 19% across England. With 4.9 full-time-equivalent qualified GPs, there are 3,009 patients per GP, more than the England figure of 2,171 and Bath and North East Somerset, Swindon and Wiltshire's 2,110. The practice also has 3.6 nurses and 6.2 other clinical staff such as pharmacists and physiotherapists (full-time equivalent).
| Year | Qualified GPs (FTE) | All GPs incl. trainees (FTE) |
|---|---|---|
| August 2023 | 3.7 | 4.7 |
| August 2024 | 4.3 | 7.3 |
| August 2025 | 4.3 | 7.5 |
| August 2026 | 4.9 | 7.1 |
From June 2026 to August 2026 the practice recorded 5,748 appointments a month, or 388 per 1,000 registered patients (England: 510). 65% were face to face (England: 63%). 14% took place on the day they were booked and 4% more than 28 days after booking (England: 45% and 5%).
41% were with a GP rather than another member of the practice team. 5% of booked patients did not attend.
| Measure | Patford House Surgery Partnership | Bath and North East Somerset, Swindon and Wiltshire | England |
|---|---|---|---|
| Appointments per 1,000 patients a month | 388 | 556 | 510 |
| Face to face | 65% | 64% | 63% |
| Same day as booked | 14% | 40% | 45% |
| More than 28 days after booking | 4% | 7% | 5% |
| Did not attend | 5% | 3% | 4% |
Compared with England, the practice has a lower share of patients for palliative or supportive care needs (0.1% against 0.6%), a learning disability (0.4% against 0.6%) and chronic kidney disease (3.4% against 4.6%). The practice's patients live in areas with an average deprivation score of 13.0 (England: 21.8; higher is more deprived). Life expectancy for its patients' neighbourhoods is 84.4 years for women and 80.1 for men (England: 83.0 and 79.1).
| Condition register | Age group | Practice (2024/25) | England |
|---|---|---|---|
| High blood pressure | All ages | 15.9% | 15.2% |
| Depression | 18+ yrs | 14.0% | 14.3% |
| Asthma | 6+ yrs | 7.7% | 6.6% |
| Diabetes | 17+ yrs | 7.7% | 7.9% |
| Cancer | All ages | 3.9% | 3.8% |
| Chronic kidney disease | 18+ yrs | 3.4% | 4.6% |
| Coronary heart disease | All ages | 2.9% | 3.0% |
| Atrial fibrillation | All ages | 2.6% | 2.2% |
| Stroke and TIA | All ages | 1.8% | 1.9% |
| COPD | All ages | 1.4% | 1.9% |
| Heart failure | All ages | 1.1% | 1.1% |
| Rheumatoid arthritis | 16+ yrs | 0.9% | 0.8% |
| Serious mental illness | All ages | 0.8% | 1.0% |
| Osteoporosis | 50+ yrs | 0.8% | 1.2% |
| Epilepsy | 18+ yrs | 0.7% | 0.8% |
| Dementia | All ages | 0.6% | 0.8% |
| Peripheral arterial disease | All ages | 0.4% | 0.6% |
| Learning disability | All ages | 0.4% | 0.6% |
| Palliative care | All ages | 0.1% | 0.6% |
| Screening coverage | Period | Practice | England |
|---|---|---|---|
| Bowel cancer screening (aged 60 to 74) | 2024/25 | 77.0% | 72.9% |
| Breast cancer screening (women aged 53 to 70) | 2024/25 | 71.4% | 72.2% |
| Cervical screening (women aged 25 to 49) | 2023/24 | 78.1% | 67.5% |
| Cervical screening (women aged 50 to 64) | 2023/24 | 77.9% | 74.9% |
Patford House Surgery Partnership, 8a Patford Street, Calne, SN11 0EF. Phone: 01249 815407. Website: www.patfordhousepartnership.com.
| Nearby practice | Distance | Overall experience good |
|---|---|---|
| Northlands Surgery | 0.5 km | 79% |
| The Lodge Surgery | 6.7 km | 87% |
| Rowden Medical Partnership | 8.5 km | 93% |
| Lansdowne Surgery | 9.1 km | 82% |
| St James Surgery | 9.5 km | 80% |
- Jubilee Field Surgery (96% overall experience good)
- Northlands Surgery (79% overall experience good)
How do patients rate Patford House Surgery Partnership?
In the 2026 GP Patient Survey, 73% of patients described their overall experience of Patford House Surgery Partnership as good, against 77% across England. 37% found it easy to get through by phone.
How many patients are registered at Patford House Surgery Partnership?
14,804 patients were registered in September 2026, down 0.5% on a year earlier.
What is Patford House Surgery Partnership's CQC rating?
Good overall, published in May 2022.
How many GPs does Patford House Surgery Partnership have?
4.9 full-time-equivalent qualified GPs (7 qualified GPs by headcount), which is 3,009 patients per GP against 2,171 across England.
Are appointments at Patford House Surgery Partnership face to face?
65% of appointments from June 2026 to August 2026 were face to face, against 63% across England.
What is Patford House Surgery Partnership's phone number?
01249 815407.