The Lodge Surgery, Chippenham: patient reviews and CQC rating
The Lodge Surgery is a GP practice in Chippenham with 8,358 registered patients (September 2026). In the 2026 GP Patient Survey, 87% of its patients described their overall experience as good, above the England figure of 77% (Bath and North East Somerset, Swindon and Wiltshire: 81%). The Care Quality Commission rates it Good overall, in a report published in January 2017. It has 4.8 full-time-equivalent qualified GPs, or 1,736 patients per GP.
Latest data: September 2026. Patient survey 2026; registered patients September 2026; appointments to August 2026.
What patients say about The Lodge Surgery
Its best result against England is the share who found it easy to get through to the practice by phone: 86%, above the England figure of 57%. Its result closest to England is the share who found it easy to contact the practice through its website: 61%, against 58% across England. Of the 11 results in the table, 7 are above England and 0 below by more than the survey's margin of error, and 4 within it.
On overall experience it is 3rd of the 4 practices in Chippenham with 50 or more responses. 86% found it easy to get through by phone (England: 57%). The overall experience result is 1 point lower than in 2025 (88%). 136 patients answered the survey (response rate 39%).
| Survey question | The Lodge Surgery | Bath and North East Somerset, Swindon and Wiltshire | England |
|---|---|---|---|
| Overall experience good | 87% | 81% | 77% |
| Easy to contact by phone | 86% | 62% | 57% |
| Easy to contact via the website | 61% | 59% | 58% |
| Easy to contact via the NHS App | 61% | 56% | 54% |
| Reception team helpful | 90% | 88% | 85% |
| Last contact good | 88% | 76% | 73% |
| Wait for appointment about right | 83% | 71% | 69% |
| Listened to well | 94% | 90% | 87% |
| Treated with care and concern | 95% | 89% | 86% |
| Confidence and trust in the clinician | 97% | 94% | 93% |
| Needs met | 97% | 92% | 90% |
In the Friends and Family Test for July 2026, 95% of 145 responses rated the practice good or very good (England: 92%).
CQC's overall rating for The Lodge Surgery is Good, published in January 2017. All 5 key questions are rated Good.
| Key question | Rating |
|---|---|
| Safe | Good |
| Well-led | Good |
| Caring | Good |
| Responsive | Good |
| Effective | Good |
8,358 patients were registered at The Lodge Surgery in September 2026, almost the same as a year earlier.
19% of its patients are aged 65 or over, against 19% across England. With 4.8 full-time-equivalent qualified GPs, there are 1,736 patients per GP, fewer than the England figure of 2,171 and Bath and North East Somerset, Swindon and Wiltshire's 2,110. The practice also has 1.9 nurses and 1.6 other clinical staff such as pharmacists and physiotherapists (full-time equivalent).
| Year | Qualified GPs (FTE) | All GPs incl. trainees (FTE) |
|---|---|---|
| August 2023 | 3.9 | 6.1 |
| August 2024 | 4.2 | 5.2 |
| August 2025 | 4.8 | 6.7 |
| August 2026 | 4.8 | 6.3 |
From June 2026 to August 2026 the practice recorded 3,359 appointments a month, or 402 per 1,000 registered patients (England: 510). 63% were face to face (England: 63%). 44% took place on the day they were booked and 4% more than 28 days after booking (England: 45% and 5%).
59% were with a GP rather than another member of the practice team. 2% of booked patients did not attend.
| Measure | The Lodge Surgery | Bath and North East Somerset, Swindon and Wiltshire | England |
|---|---|---|---|
| Appointments per 1,000 patients a month | 402 | 556 | 510 |
| Face to face | 63% | 64% | 63% |
| Same day as booked | 44% | 40% | 45% |
| More than 28 days after booking | 4% | 7% | 5% |
| Did not attend | 2% | 3% | 4% |
Compared with England, the practice has a lower share of patients for palliative or supportive care needs (0.3% against 0.6%), COPD (1.4% against 1.9%) and depression (11.4% against 14.3%). The practice's patients live in areas with an average deprivation score of 9.3 (England: 21.8; higher is more deprived). Life expectancy for its patients' neighbourhoods is 85.0 years for women and 80.8 for men (England: 83.0 and 79.1).
| Condition register | Age group | Practice (2024/25) | England |
|---|---|---|---|
| High blood pressure | All ages | 17.4% | 15.2% |
| Depression | 18+ yrs | 11.4% | 14.3% |
| Asthma | 6+ yrs | 7.0% | 6.6% |
| Diabetes | 17+ yrs | 6.7% | 7.9% |
| Chronic kidney disease | 18+ yrs | 5.4% | 4.6% |
| Cancer | All ages | 4.6% | 3.8% |
| Coronary heart disease | All ages | 2.4% | 3.0% |
| Atrial fibrillation | All ages | 2.2% | 2.2% |
| Stroke and TIA | All ages | 1.5% | 1.9% |
| COPD | All ages | 1.4% | 1.9% |
| Dementia | All ages | 0.8% | 0.8% |
| Heart failure | All ages | 0.8% | 1.1% |
| Serious mental illness | All ages | 0.8% | 1.0% |
| Osteoporosis | 50+ yrs | 0.7% | 1.2% |
| Epilepsy | 18+ yrs | 0.6% | 0.8% |
| Learning disability | All ages | 0.5% | 0.6% |
| Rheumatoid arthritis | 16+ yrs | 0.4% | 0.8% |
| Peripheral arterial disease | All ages | 0.3% | 0.6% |
| Palliative care | All ages | 0.3% | 0.6% |
| Screening coverage | Period | Practice | England |
|---|---|---|---|
| Bowel cancer screening (aged 60 to 74) | 2024/25 | 82.6% | 72.9% |
| Breast cancer screening (women aged 53 to 70) | 2024/25 | 71.7% | 72.2% |
| Cervical screening (women aged 25 to 49) | 2023/24 | 78.6% | 67.5% |
| Cervical screening (women aged 50 to 64) | 2023/24 | 79.9% | 74.9% |
The Lodge Surgery, Lodge Road, Chippenham, SN15 3SY. Phone: 0844 477 0919. Website: www.thelodgesurgery.co.uk.
| Nearby practice | Distance | Overall experience good |
|---|---|---|
| Rowden Medical Partnership | 1.8 km | 93% |
| Hathaway Medical Partnership | 3.5 km | 74% |
| The Porch Surgery | 6.5 km | 83% |
| Northlands Surgery | 6.6 km | 79% |
| Patford House Surgery Partnership | 6.7 km | 73% |
- Box Surgery (88% overall experience good)
- Hathaway Medical Partnership (74% overall experience good)
- Rowden Medical Partnership (93% overall experience good)
- The Porch Surgery (83% overall experience good)
How do patients rate The Lodge Surgery?
In the 2026 GP Patient Survey, 87% of patients described their overall experience of The Lodge Surgery as good, above the England figure of 77%. 86% found it easy to get through by phone.
How many patients are registered at The Lodge Surgery?
8,358 patients were registered in September 2026, down 0.1% on a year earlier.
What is The Lodge Surgery's CQC rating?
Good overall, published in January 2017.
How many GPs does The Lodge Surgery have?
4.8 full-time-equivalent qualified GPs (8 qualified GPs by headcount), which is 1,736 patients per GP against 2,171 across England.
Are appointments at The Lodge Surgery face to face?
63% of appointments from June 2026 to August 2026 were face to face, against 63% across England.
What is The Lodge Surgery's phone number?
0844 477 0919.