Hathaway Medical Partnership, Chippenham: patient reviews and CQC rating
Hathaway Medical Partnership is a GP practice in Chippenham with 15,217 registered patients (September 2026). In the 2026 GP Patient Survey, 74% of its patients described their overall experience as good, against 77% across England (Bath and North East Somerset, Swindon and Wiltshire: 81%). The Care Quality Commission rates it Good overall, in a report published in March 2020. It has 12.4 full-time-equivalent qualified GPs, or 1,227 patients per GP.
Latest data: September 2026. Patient survey 2026; registered patients September 2026; appointments to August 2026.
What patients say about Hathaway Medical Partnership
Its best result against England is the share who said their needs were met at their last appointment: 96%, above the England figure of 90%. Its weakest is the share who found it easy to get through to the practice by phone: 28%, below the England figure of 57%. Of the 11 results in the table, 2 are above England and 1 below by more than the survey's margin of error, and 8 within it.
On overall experience it is 4th of the 4 practices in Chippenham with 50 or more responses. 28% found it easy to get through by phone (England: 57%). The overall experience result is 2 points higher than in 2025 (72%). 127 patients answered the survey (response rate 32%).
| Survey question | Hathaway Medical Partnership | Bath and North East Somerset, Swindon and Wiltshire | England |
|---|---|---|---|
| Overall experience good | 74% | 81% | 77% |
| Easy to contact by phone | 28% | 62% | 57% |
| Easy to contact via the website | 51% | 59% | 58% |
| Easy to contact via the NHS App | 46% | 56% | 54% |
| Reception team helpful | 85% | 88% | 85% |
| Last contact good | 70% | 76% | 73% |
| Wait for appointment about right | 65% | 71% | 69% |
| Listened to well | 91% | 90% | 87% |
| Treated with care and concern | 88% | 89% | 86% |
| Confidence and trust in the clinician | 98% | 94% | 93% |
| Needs met | 96% | 92% | 90% |
CQC's overall rating for Hathaway Medical Partnership is Good, published in March 2020. One key question is rated differently: Effective Requires Improvement. It held the same rating in the report before (September 2016).
| Key question | Rating |
|---|---|
| Safe | Good |
| Well-led | Good |
| Caring | Good |
| Responsive | Good |
| Effective | Requires Improvement |
15,217 patients were registered at Hathaway Medical Partnership in September 2026, down 2.2% on a year earlier (England: down 1.1%).
18% of its patients are aged 65 or over, against 19% across England. With 12.4 full-time-equivalent qualified GPs, there are 1,227 patients per GP, fewer than the England figure of 2,171 and Bath and North East Somerset, Swindon and Wiltshire's 2,110. The practice also has 2.2 nurses and 3.8 other clinical staff such as pharmacists and physiotherapists (full-time equivalent).
| Year | Qualified GPs (FTE) | All GPs incl. trainees (FTE) |
|---|---|---|
| August 2023 | 8.8 | 12.9 |
| August 2024 | 11.7 | 14.7 |
| August 2025 | 12.4 | 15.4 |
| August 2026 | 12.4 | 15.2 |
From June 2026 to August 2026 the practice recorded 6,707 appointments a month, or 441 per 1,000 registered patients (England: 510). 76% were face to face (England: 63%). 34% took place on the day they were booked and 1% more than 28 days after booking (England: 45% and 5%).
44% were with a GP rather than another member of the practice team. 5% of booked patients did not attend.
| Measure | Hathaway Medical Partnership | Bath and North East Somerset, Swindon and Wiltshire | England |
|---|---|---|---|
| Appointments per 1,000 patients a month | 441 | 556 | 510 |
| Face to face | 76% | 64% | 63% |
| Same day as booked | 34% | 40% | 45% |
| More than 28 days after booking | 1% | 7% | 5% |
| Did not attend | 5% | 3% | 4% |
Compared with England, the practice has a higher share of patients on its registers for a learning disability (1.0% against 0.6%), dementia (1.4% against 0.8%) and asthma (8.3% against 6.6%). It has a lower share for palliative or supportive care needs (0.4% against 0.6%). The practice's patients live in areas with an average deprivation score of 12.5 (England: 21.8; higher is more deprived).
Life expectancy for its patients' neighbourhoods is 84.2 years for women and 80.6 for men (England: 83.0 and 79.1).
| Condition register | Age group | Practice (2024/25) | England |
|---|---|---|---|
| High blood pressure | All ages | 15.1% | 15.2% |
| Depression | 18+ yrs | 12.7% | 14.3% |
| Asthma | 6+ yrs | 8.3% | 6.6% |
| Diabetes | 17+ yrs | 7.6% | 7.9% |
| Chronic kidney disease | 18+ yrs | 4.5% | 4.6% |
| Cancer | All ages | 3.6% | 3.8% |
| Coronary heart disease | All ages | 2.9% | 3.0% |
| Atrial fibrillation | All ages | 2.5% | 2.2% |
| Stroke and TIA | All ages | 1.8% | 1.9% |
| COPD | All ages | 1.6% | 1.9% |
| Dementia | All ages | 1.4% | 0.8% |
| Heart failure | All ages | 1.2% | 1.1% |
| Serious mental illness | All ages | 1.1% | 1.0% |
| Learning disability | All ages | 1.0% | 0.6% |
| Epilepsy | 18+ yrs | 1.0% | 0.8% |
| Osteoporosis | 50+ yrs | 1.0% | 1.2% |
| Rheumatoid arthritis | 16+ yrs | 0.8% | 0.8% |
| Peripheral arterial disease | All ages | 0.5% | 0.6% |
| Palliative care | All ages | 0.4% | 0.6% |
| Screening coverage | Period | Practice | England |
|---|---|---|---|
| Bowel cancer screening (aged 60 to 74) | 2024/25 | 76.4% | 72.9% |
| Breast cancer screening (women aged 53 to 70) | 2024/25 | 67.9% | 72.2% |
| Cervical screening (women aged 25 to 49) | 2023/24 | 76.0% | 67.5% |
| Cervical screening (women aged 50 to 64) | 2023/24 | 78.8% | 74.9% |
Hathaway Medical Partnership, Middlefield Road, Chippenham, SN14 6GT. Phone: 01249 462775. Website: www.hathawaysurgery.co.uk.
| Nearby practice | Distance | Overall experience good |
|---|---|---|
| Rowden Medical Partnership | 1.8 km | 93% |
| The Lodge Surgery | 3.5 km | 87% |
| Jubilee Field Surgery | 4.1 km | 96% |
| The Porch Surgery | 5.3 km | 83% |
| Box Surgery | 9.4 km | 88% |
- Box Surgery (88% overall experience good)
- Rowden Medical Partnership (93% overall experience good)
- The Lodge Surgery (87% overall experience good)
- The Porch Surgery (83% overall experience good)
How do patients rate Hathaway Medical Partnership?
In the 2026 GP Patient Survey, 74% of patients described their overall experience of Hathaway Medical Partnership as good, against 77% across England. 28% found it easy to get through by phone.
How many patients are registered at Hathaway Medical Partnership?
15,217 patients were registered in September 2026, down 2.2% on a year earlier.
What is Hathaway Medical Partnership's CQC rating?
Good overall, published in March 2020.
How many GPs does Hathaway Medical Partnership have?
12.4 full-time-equivalent qualified GPs (15 qualified GPs by headcount), which is 1,227 patients per GP against 2,171 across England.
Are appointments at Hathaway Medical Partnership face to face?
76% of appointments from June 2026 to August 2026 were face to face, against 63% across England.
What is Hathaway Medical Partnership's phone number?
01249 462775.