Box Surgery, Corsham: patient reviews and CQC rating
Box Surgery is a GP practice in Corsham with 7,840 registered patients (September 2026). In the 2026 GP Patient Survey, 88% of its patients described their overall experience as good, above the England figure of 77% (Bath and North East Somerset, Swindon and Wiltshire: 81%). The Care Quality Commission rates it Good overall, in a report published in December 2019. It has 6.2 full-time-equivalent qualified GPs, or 1,273 patients per GP.
Latest data: September 2026. Patient survey 2026; registered patients September 2026; appointments to August 2026.
What patients say about Box Surgery
Its best result against England is the share who described their last contact with the practice as good: 87%, above the England figure of 73%. Its result closest to England is the share who said the healthcare professional was good at listening to them: 87%, against 87% across England. Of the 11 results in the table, 4 are above England and 0 below by more than the survey's margin of error, and 7 within it.
71% found it easy to get through by phone (England: 57%). The overall experience result is 4 points lower than in 2025 (92%). 121 patients answered the survey (response rate 42%).
| Survey question | Box Surgery | Bath and North East Somerset, Swindon and Wiltshire | England |
|---|---|---|---|
| Overall experience good | 88% | 81% | 77% |
| Easy to contact by phone | 71% | 62% | 57% |
| Easy to contact via the website | 63% | 59% | 58% |
| Easy to contact via the NHS App | 60% | 56% | 54% |
| Reception team helpful | 96% | 88% | 85% |
| Last contact good | 87% | 76% | 73% |
| Wait for appointment about right | 72% | 71% | 69% |
| Listened to well | 87% | 90% | 87% |
| Treated with care and concern | 88% | 89% | 86% |
| Confidence and trust in the clinician | 95% | 94% | 93% |
| Needs met | 92% | 92% | 90% |
In the Friends and Family Test for July 2026, 91% of 138 responses rated the practice good or very good (England: 92%).
CQC's overall rating for Box Surgery is Good, published in December 2019. All 5 key questions are rated Good. Its previous overall rating was Requires Improvement (February 2019).
| Key question | Rating |
|---|---|
| Safe | Good |
| Well-led | Good |
| Caring | Good |
| Responsive | Good |
| Effective | Good |
7,840 patients were registered at Box Surgery in September 2026, almost the same as a year earlier.
27% of its patients are aged 65 or over, against 19% across England. With 6.2 full-time-equivalent qualified GPs, there are 1,273 patients per GP, fewer than the England figure of 2,171 and Bath and North East Somerset, Swindon and Wiltshire's 2,110. The practice also has 3.7 nurses and 3.9 other clinical staff such as pharmacists and physiotherapists (full-time equivalent).
| Year | Qualified GPs (FTE) | All GPs incl. trainees (FTE) |
|---|---|---|
| August 2023 | 4.5 | 5.3 |
| August 2024 | 4.5 | 6.4 |
| August 2025 | 5.0 | 7.1 |
| August 2026 | 6.2 | 8.3 |
From June 2026 to August 2026 the practice recorded 3,823 appointments a month, or 488 per 1,000 registered patients (England: 510). 70% were face to face (England: 63%). 33% took place on the day they were booked and 6% more than 28 days after booking (England: 45% and 5%).
47% were with a GP rather than another member of the practice team. 3% of booked patients did not attend.
| Measure | Box Surgery | Bath and North East Somerset, Swindon and Wiltshire | England |
|---|---|---|---|
| Appointments per 1,000 patients a month | 488 | 556 | 510 |
| Face to face | 70% | 64% | 63% |
| Same day as booked | 33% | 40% | 45% |
| More than 28 days after booking | 6% | 7% | 5% |
| Did not attend | 3% | 3% | 4% |
Compared with England, the practice has a higher share of patients on its registers for atrial fibrillation (4.1% against 2.2%), cancer (5.9% against 3.8%) and chronic kidney disease (7.2% against 4.6%). It has a lower share for a learning disability (0.3% against 0.6%) and depression (9.4% against 14.3%). The practice's patients live in areas with an average deprivation score of 9.8 (England: 21.8; higher is more deprived).
Life expectancy for its patients' neighbourhoods is 84.8 years for women and 82.2 for men (England: 83.0 and 79.1).
| Condition register | Age group | Practice (2024/25) | England |
|---|---|---|---|
| High blood pressure | All ages | 17.5% | 15.2% |
| Depression | 18+ yrs | 9.4% | 14.3% |
| Asthma | 6+ yrs | 8.1% | 6.6% |
| Chronic kidney disease | 18+ yrs | 7.2% | 4.6% |
| Diabetes | 17+ yrs | 6.9% | 7.9% |
| Cancer | All ages | 5.9% | 3.8% |
| Atrial fibrillation | All ages | 4.1% | 2.2% |
| Coronary heart disease | All ages | 3.9% | 3.0% |
| COPD | All ages | 2.5% | 1.9% |
| Stroke and TIA | All ages | 2.4% | 1.9% |
| Heart failure | All ages | 1.3% | 1.1% |
| Dementia | All ages | 1.2% | 0.8% |
| Rheumatoid arthritis | 16+ yrs | 1.0% | 0.8% |
| Osteoporosis | 50+ yrs | 0.9% | 1.2% |
| Serious mental illness | All ages | 0.7% | 1.0% |
| Epilepsy | 18+ yrs | 0.7% | 0.8% |
| Palliative care | All ages | 0.7% | 0.6% |
| Peripheral arterial disease | All ages | 0.4% | 0.6% |
| Learning disability | All ages | 0.3% | 0.6% |
| Screening coverage | Period | Practice | England |
|---|---|---|---|
| Bowel cancer screening (aged 60 to 74) | 2024/25 | 80.3% | 72.9% |
| Breast cancer screening (women aged 53 to 70) | 2024/25 | 73.6% | 72.2% |
| Cervical screening (women aged 25 to 49) | 2023/24 | 81.3% | 67.5% |
| Cervical screening (women aged 50 to 64) | 2023/24 | 80.1% | 74.9% |
Box Surgery, London Road, Box, Corsham, SN13 8NA. Phone: 01225 742361. Website: www.boxsurgery.nhs.uk.
| Nearby practice | Distance | Overall experience good |
|---|---|---|
| The Porch Surgery | 4.4 km | 83% |
| Drs Prees, Weldon & Hogg | 4.8 km | 97% |
| University Medical Centre | 6.8 km | 81% |
| Fairfield Park Health Centre | 7.5 km | 95% |
| The Pulteney Practice | 8.0 km | 75% |
- Hathaway Medical Partnership (74% overall experience good)
- Rowden Medical Partnership (93% overall experience good)
- The Lodge Surgery (87% overall experience good)
- The Porch Surgery (83% overall experience good)
How do patients rate Box Surgery?
In the 2026 GP Patient Survey, 88% of patients described their overall experience of Box Surgery as good, above the England figure of 77%. 71% found it easy to get through by phone.
How many patients are registered at Box Surgery?
7,840 patients were registered in September 2026, up 0.2% on a year earlier.
What is Box Surgery's CQC rating?
Good overall, published in December 2019.
How many GPs does Box Surgery have?
6.2 full-time-equivalent qualified GPs (11 qualified GPs by headcount), which is 1,273 patients per GP against 2,171 across England.
Are appointments at Box Surgery face to face?
70% of appointments from June 2026 to August 2026 were face to face, against 63% across England.
What is Box Surgery's phone number?
01225 742361.