University Medical Centre, Bath: patient reviews and CQC rating
University Medical Centre is a GP practice in Bath with 11,711 registered patients (September 2026). In the 2026 GP Patient Survey, 81% of its patients described their overall experience as good, against 77% across England (Bath and North East Somerset, Swindon and Wiltshire: 81%). The Care Quality Commission rates it Good overall, in a report published in January 2020. It has 2.6 full-time-equivalent qualified GPs, or 4,549 patients per GP.
Latest data: September 2026. Patient survey 2026; registered patients September 2026; appointments to July 2026.
What patients say about University Medical Centre
Its best result against England is the share who found it easy to get through to the practice by phone: 90%, above the England figure of 57%. Its weakest is the share who said their needs were met at their last appointment: 90%, against 90% across England. Of the 11 results in the table, 2 are above England and 0 below by more than the survey's margin of error, and 9 within it.
On overall experience it is 9th of the 12 practices in Bath with 50 or more responses. 90% found it easy to get through by phone (England: 57%). The overall experience result is 2 points higher than in 2025 (79%). 76 patients answered the survey (response rate 7%).
| Survey question | University Medical Centre | Bath and North East Somerset, Swindon and Wiltshire | England |
|---|---|---|---|
| Overall experience good | 81% | 81% | 77% |
| Easy to contact by phone | 90% | 62% | 57% |
| Easy to contact via the website | 63% | 59% | 58% |
| Easy to contact via the NHS App | 55% | 56% | 54% |
| Reception team helpful | 91% | 88% | 85% |
| Last contact good | 86% | 76% | 73% |
| Wait for appointment about right | 76% | 71% | 69% |
| Listened to well | 90% | 90% | 87% |
| Treated with care and concern | 86% | 89% | 86% |
| Confidence and trust in the clinician | 93% | 94% | 93% |
| Needs met | 90% | 92% | 90% |
In the Friends and Family Test for July 2026, 91% of 57 responses rated the practice good or very good (England: 92%).
CQC's overall rating for University Medical Centre is Good, published in January 2020. All 5 key questions are rated Good. It held the same rating in the report before (June 2016).
| Key question | Rating |
|---|---|
| Safe | Good |
| Well-led | Good |
| Caring | Good |
| Responsive | Good |
| Effective | Good |
11,711 patients were registered at University Medical Centre in September 2026, down 5.3% on a year earlier (England: down 1.1%).
1% of its patients are aged 65 or over, against 19% across England. With 2.6 full-time-equivalent qualified GPs, there are 4,549 patients per GP, more than the England figure of 2,171 and Bath and North East Somerset, Swindon and Wiltshire's 2,110. The practice also has 1.9 nurses and 0.5 other clinical staff such as pharmacists and physiotherapists (full-time equivalent).
| Year | Qualified GPs (FTE) | All GPs incl. trainees (FTE) |
|---|---|---|
| August 2023 | 1.9 | 1.9 |
| August 2024 | 2.1 | 2.1 |
| August 2025 | 2.6 | 2.6 |
| August 2026 | 2.6 | 2.6 |
From June 2026 to July 2026 the practice recorded 1,505 appointments a month, or 128 per 1,000 registered patients (England: 510). 80% were face to face (England: 63%). 23% took place on the day they were booked and 4% more than 28 days after booking (England: 45% and 5%).
49% were with a GP rather than another member of the practice team. 5% of booked patients did not attend.
| Measure | University Medical Centre | Bath and North East Somerset, Swindon and Wiltshire | England |
|---|---|---|---|
| Appointments per 1,000 patients a month | 128 | 556 | 510 |
| Face to face | 80% | 64% | 63% |
| Same day as booked | 23% | 40% | 45% |
| More than 28 days after booking | 4% | 7% | 5% |
| Did not attend | 5% | 3% | 4% |
Compared with England, the practice has a lower share of patients for dementia (0.0% against 0.8%), chronic kidney disease (0.0% against 4.6%) and COPD (0.0% against 1.9%). The practice's patients live in areas with an average deprivation score of 9.8 (England: 21.8; higher is more deprived). Life expectancy for its patients' neighbourhoods is 84.7 years for women and 80.7 for men (England: 83.0 and 79.1).
| Condition register | Age group | Practice (2024/25) | England |
|---|---|---|---|
| Depression | 18+ yrs | 3.9% | 14.3% |
| Asthma | 6+ yrs | 3.4% | 6.6% |
| High blood pressure | All ages | 0.6% | 15.2% |
| Diabetes | 17+ yrs | 0.5% | 7.9% |
| Serious mental illness | All ages | 0.4% | 1.0% |
| Cancer | All ages | 0.3% | 3.8% |
| Epilepsy | 18+ yrs | 0.2% | 0.8% |
| Atrial fibrillation | All ages | 0.1% | 2.2% |
| Coronary heart disease | All ages | 0.1% | 3.0% |
| Rheumatoid arthritis | 16+ yrs | 0.1% | 0.8% |
| Chronic kidney disease | 18+ yrs | 0.0% | 4.6% |
| Stroke and TIA | All ages | 0.0% | 1.9% |
| Heart failure | All ages | 0.0% | 1.1% |
| COPD | All ages | 0.0% | 1.9% |
| Dementia | All ages | 0.0% | 0.8% |
| Learning disability | All ages | 0.0% | 0.6% |
| Peripheral arterial disease | All ages | 0.0% | 0.6% |
| Palliative care | All ages | 0.0% | 0.6% |
| Osteoporosis | 50+ yrs | 0.0% | 1.2% |
| Screening coverage | Period | Practice | England |
|---|---|---|---|
| Bowel cancer screening (aged 60 to 74) | 2024/25 | 76.9% | 72.9% |
| Breast cancer screening (women aged 53 to 70) | 2024/25 | 70.6% | 72.2% |
| Cervical screening (women aged 25 to 49) | 2023/24 | 36.9% | 67.5% |
| Cervical screening (women aged 50 to 64) | 2023/24 | 81.3% | 74.9% |
University Medical Centre, Quarry House, North Road, Claverton Down, Bath, BA2 7AY. Phone: 01225 789100. Website: www.umcbath.co.uk.
| Nearby practice | Distance | Overall experience good |
|---|---|---|
| The Pulteney Practice | 1.9 km | 75% |
| Widcombe Surgery | 1.9 km | 78% |
| Combe Down Surgery | 2.4 km | 84% |
| Fairfield Park Health Centre | 2.5 km | 95% |
| Drs Prees, Weldon & Hogg | 3.0 km | 97% |
- The Pulteney Practice (75% overall experience good)
How do patients rate University Medical Centre?
In the 2026 GP Patient Survey, 81% of patients described their overall experience of University Medical Centre as good, against 77% across England. 90% found it easy to get through by phone.
How many patients are registered at University Medical Centre?
11,711 patients were registered in September 2026, down 5.3% on a year earlier.
What is University Medical Centre's CQC rating?
Good overall, published in January 2020.
How many GPs does University Medical Centre have?
2.6 full-time-equivalent qualified GPs (5 qualified GPs by headcount), which is 4,549 patients per GP against 2,171 across England.
Are appointments at University Medical Centre face to face?
80% of appointments from June 2026 to July 2026 were face to face, against 63% across England.
What is University Medical Centre's phone number?
01225 789100.