The Pulteney Practice, Bath: patient reviews and CQC rating
The Pulteney Practice is a GP practice in Bath with 11,903 registered patients (September 2026). In the 2026 GP Patient Survey, 75% of its patients described their overall experience as good, against 77% across England (Bath and North East Somerset, Swindon and Wiltshire: 81%). The Care Quality Commission rates it Good overall, in a report published in March 2017. It has 5.0 full-time-equivalent qualified GPs, or 2,393 patients per GP.
Latest data: September 2026. Patient survey 2026; registered patients September 2026; appointments to August 2026.
What patients say about The Pulteney Practice
Its best result against England is the share who said they were treated with care and concern: 89%, against 86% across England. Its weakest is the share who found it easy to contact the practice using the NHS App: 37%, below the England figure of 54%. Of the 11 results in the table, 0 are above England and 3 below by more than the survey's margin of error, and 8 within it.
On overall experience it is 11th of the 12 practices in Bath with 50 or more responses. 53% found it easy to get through by phone (England: 57%). The overall experience result is 5 points higher than in 2025 (70%). 106 patients answered the survey (response rate 32%).
| Survey question | The Pulteney Practice | Bath and North East Somerset, Swindon and Wiltshire | England |
|---|---|---|---|
| Overall experience good | 75% | 81% | 77% |
| Easy to contact by phone | 53% | 62% | 57% |
| Easy to contact via the website | 43% | 59% | 58% |
| Easy to contact via the NHS App | 37% | 56% | 54% |
| Reception team helpful | 87% | 88% | 85% |
| Last contact good | 74% | 76% | 73% |
| Wait for appointment about right | 57% | 71% | 69% |
| Listened to well | 90% | 90% | 87% |
| Treated with care and concern | 89% | 89% | 86% |
| Confidence and trust in the clinician | 94% | 94% | 93% |
| Needs met | 91% | 92% | 90% |
In the Friends and Family Test for July 2026, 87% of 134 responses rated the practice good or very good (England: 92%).
CQC's overall rating for The Pulteney Practice is Good, published in March 2017. One key question is rated differently: Responsive Outstanding. It held the same rating in the report before (May 2016).
| Key question | Rating |
|---|---|
| Safe | Good |
| Well-led | Good |
| Caring | Good |
| Responsive | Outstanding |
| Effective | Good |
11,903 patients were registered at The Pulteney Practice in September 2026, down 5.0% on a year earlier (England: down 1.1%).
22% of its patients are aged 65 or over, against 19% across England. With 5.0 full-time-equivalent qualified GPs, there are 2,393 patients per GP, more than the England figure of 2,171 and Bath and North East Somerset, Swindon and Wiltshire's 2,110. The practice also has 0.9 nurses and 2.0 other clinical staff such as pharmacists and physiotherapists (full-time equivalent).
| Year | Qualified GPs (FTE) | All GPs incl. trainees (FTE) |
|---|---|---|
| August 2023 | 5.6 | 8.4 |
| August 2024 | 5.5 | 6.4 |
| August 2025 | 5.3 | 5.9 |
| August 2026 | 5.0 | 6.0 |
From June 2026 to August 2026 the practice recorded 4,878 appointments a month, or 410 per 1,000 registered patients (England: 510). 44% were face to face (England: 63%). 41% took place on the day they were booked and 5% more than 28 days after booking (England: 45% and 5%).
25% were with a GP rather than another member of the practice team. 2% of booked patients did not attend.
| Measure | The Pulteney Practice | Bath and North East Somerset, Swindon and Wiltshire | England |
|---|---|---|---|
| Appointments per 1,000 patients a month | 410 | 556 | 510 |
| Face to face | 44% | 64% | 63% |
| Same day as booked | 41% | 40% | 45% |
| More than 28 days after booking | 5% | 7% | 5% |
| Did not attend | 2% | 3% | 4% |
Compared with England, the practice has a higher share of patients on its registers for palliative or supportive care needs (1.3% against 0.6%), osteoporosis (2.6% against 1.2%) and a learning disability (1.0% against 0.6%). It has a lower share for diabetes (3.6% against 7.9%), COPD (1.3% against 1.9%) and depression (9.9% against 14.3%). The practice's patients live in areas with an average deprivation score of 12.3 (England: 21.8; higher is more deprived).
Life expectancy for its patients' neighbourhoods is 85.6 years for women and 80.8 for men (England: 83.0 and 79.1).
| Condition register | Age group | Practice (2024/25) | England |
|---|---|---|---|
| High blood pressure | All ages | 13.1% | 15.2% |
| Depression | 18+ yrs | 9.9% | 14.3% |
| Asthma | 6+ yrs | 5.8% | 6.6% |
| Chronic kidney disease | 18+ yrs | 4.8% | 4.6% |
| Cancer | All ages | 4.1% | 3.8% |
| Diabetes | 17+ yrs | 3.6% | 7.9% |
| Coronary heart disease | All ages | 3.0% | 3.0% |
| Atrial fibrillation | All ages | 2.6% | 2.2% |
| Osteoporosis | 50+ yrs | 2.6% | 1.2% |
| Serious mental illness | All ages | 1.7% | 1.0% |
| Stroke and TIA | All ages | 1.6% | 1.9% |
| Heart failure | All ages | 1.4% | 1.1% |
| Palliative care | All ages | 1.3% | 0.6% |
| COPD | All ages | 1.3% | 1.9% |
| Learning disability | All ages | 1.0% | 0.6% |
| Rheumatoid arthritis | 16+ yrs | 0.8% | 0.8% |
| Epilepsy | 18+ yrs | 0.7% | 0.8% |
| Peripheral arterial disease | All ages | 0.6% | 0.6% |
| Dementia | All ages | 0.6% | 0.8% |
| Screening coverage | Period | Practice | England |
|---|---|---|---|
| Bowel cancer screening (aged 60 to 74) | 2024/25 | 73.4% | 72.9% |
| Breast cancer screening (women aged 53 to 70) | 2024/25 | 67.8% | 72.2% |
| Cervical screening (women aged 25 to 49) | 2023/24 | 60.3% | 67.5% |
| Cervical screening (women aged 50 to 64) | 2023/24 | 71.1% | 74.9% |
The Pulteney Practice, Pulteney Street Surgery, 35 Great Pulteney Street, Bath, BA2 4BY. Phone: 01225 464187. Website: www.pulteney.co.uk/.
| Nearby practice | Distance | Overall experience good |
|---|---|---|
| Widcombe Surgery | 1.0 km | 78% |
| Fairfield Park Health Centre | 1.1 km | 95% |
| Oldfield Surgery | 1.8 km | 87% |
| University Medical Centre | 1.9 km | 81% |
| Combe Down Surgery | 2.7 km | 84% |
- University Medical Centre (81% overall experience good)
How do patients rate The Pulteney Practice?
In the 2026 GP Patient Survey, 75% of patients described their overall experience of The Pulteney Practice as good, against 77% across England. 53% found it easy to get through by phone.
How many patients are registered at The Pulteney Practice?
11,903 patients were registered in September 2026, down 5.0% on a year earlier.
What is The Pulteney Practice's CQC rating?
Good overall, published in March 2017.
How many GPs does The Pulteney Practice have?
5.0 full-time-equivalent qualified GPs (7 qualified GPs by headcount), which is 2,393 patients per GP against 2,171 across England.
Are appointments at The Pulteney Practice face to face?
44% of appointments from June 2026 to August 2026 were face to face, against 63% across England.
What is The Pulteney Practice's phone number?
01225 464187.