Northlands Surgery, Calne: patient reviews and CQC rating
Northlands Surgery is a GP practice in Calne with 13,650 registered patients (September 2026). In the 2026 GP Patient Survey, 79% of its patients described their overall experience as good, against 77% across England (Bath and North East Somerset, Swindon and Wiltshire: 81%). The Care Quality Commission rates it Good overall, in a report published in April 2017. It has 4.5 full-time-equivalent qualified GPs, or 3,011 patients per GP.
Latest data: September 2026. Patient survey 2026; registered patients September 2026; appointments to August 2026.
What patients say about Northlands Surgery
Its best result against England is the share who described their overall experience of the practice as good: 79%, against 77% across England. Its weakest is the share who found it easy to get through to the practice by phone: 35%, below the England figure of 57%. Of the 11 results in the table, 0 are above England and 2 below by more than the survey's margin of error, and 9 within it.
35% found it easy to get through by phone (England: 57%). The overall experience result is 8 points higher than in 2025 (71%). 104 patients answered the survey (response rate 34%).
| Survey question | Northlands Surgery | Bath and North East Somerset, Swindon and Wiltshire | England |
|---|---|---|---|
| Overall experience good | 79% | 81% | 77% |
| Easy to contact by phone | 35% | 62% | 57% |
| Easy to contact via the website | 58% | 59% | 58% |
| Easy to contact via the NHS App | 47% | 56% | 54% |
| Reception team helpful | 80% | 88% | 85% |
| Last contact good | 59% | 76% | 73% |
| Wait for appointment about right | 62% | 71% | 69% |
| Listened to well | 89% | 90% | 87% |
| Treated with care and concern | 87% | 89% | 86% |
| Confidence and trust in the clinician | 93% | 94% | 93% |
| Needs met | 91% | 92% | 90% |
In the Friends and Family Test for July 2026, 92% of 465 responses rated the practice good or very good (England: 92%).
CQC's overall rating for Northlands Surgery is Good, published in April 2017. All 5 key questions are rated Good. It held the same rating in the report before (October 2016).
| Key question | Rating |
|---|---|
| Safe | Good |
| Well-led | Good |
| Caring | Good |
| Responsive | Good |
| Effective | Good |
13,650 patients were registered at Northlands Surgery in September 2026, down 1.9% on a year earlier (England: down 1.1%).
23% of its patients are aged 65 or over, against 19% across England. With 4.5 full-time-equivalent qualified GPs, there are 3,011 patients per GP, more than the England figure of 2,171 and Bath and North East Somerset, Swindon and Wiltshire's 2,110. The practice also has 2.3 nurses and 2.6 other clinical staff such as pharmacists and physiotherapists (full-time equivalent).
| Year | Qualified GPs (FTE) | All GPs incl. trainees (FTE) |
|---|---|---|
| August 2023 | 5.3 | 10.2 |
| August 2024 | 5.3 | 6.4 |
| August 2025 | 4.5 | 8.4 |
| August 2026 | 4.5 | 6.7 |
From June 2026 to August 2026 the practice recorded 5,689 appointments a month, or 417 per 1,000 registered patients (England: 510). 84% were face to face (England: 63%). 34% took place on the day they were booked and 12% more than 28 days after booking (England: 45% and 5%).
40% were with a GP rather than another member of the practice team. 4% of booked patients did not attend.
| Measure | Northlands Surgery | Bath and North East Somerset, Swindon and Wiltshire | England |
|---|---|---|---|
| Appointments per 1,000 patients a month | 417 | 556 | 510 |
| Face to face | 84% | 64% | 63% |
| Same day as booked | 34% | 40% | 45% |
| More than 28 days after booking | 12% | 7% | 5% |
| Did not attend | 4% | 3% | 4% |
Compared with England, the practice has a higher share of patients on its registers for atrial fibrillation (3.0% against 2.2%) and asthma (8.6% against 6.6%). It has a lower share for osteoporosis (0.4% against 1.2%), palliative or supportive care needs (0.3% against 0.6%) and serious mental illness (0.7% against 1.0%). The practice's patients live in areas with an average deprivation score of 14.7 (England: 21.8; higher is more deprived).
Life expectancy for its patients' neighbourhoods is 84.1 years for women and 79.3 for men (England: 83.0 and 79.1).
| Condition register | Age group | Practice (2024/25) | England |
|---|---|---|---|
| High blood pressure | All ages | 17.0% | 15.2% |
| Depression | 18+ yrs | 12.0% | 14.3% |
| Diabetes | 17+ yrs | 9.0% | 7.9% |
| Asthma | 6+ yrs | 8.6% | 6.6% |
| Chronic kidney disease | 18+ yrs | 4.4% | 4.6% |
| Cancer | All ages | 4.2% | 3.8% |
| Coronary heart disease | All ages | 3.2% | 3.0% |
| Atrial fibrillation | All ages | 3.0% | 2.2% |
| COPD | All ages | 2.1% | 1.9% |
| Stroke and TIA | All ages | 2.0% | 1.9% |
| Heart failure | All ages | 1.2% | 1.1% |
| Rheumatoid arthritis | 16+ yrs | 1.0% | 0.8% |
| Epilepsy | 18+ yrs | 1.0% | 0.8% |
| Dementia | All ages | 0.9% | 0.8% |
| Serious mental illness | All ages | 0.7% | 1.0% |
| Learning disability | All ages | 0.6% | 0.6% |
| Osteoporosis | 50+ yrs | 0.4% | 1.2% |
| Peripheral arterial disease | All ages | 0.4% | 0.6% |
| Palliative care | All ages | 0.3% | 0.6% |
| Screening coverage | Period | Practice | England |
|---|---|---|---|
| Bowel cancer screening (aged 60 to 74) | 2024/25 | 79.3% | 72.9% |
| Breast cancer screening (women aged 53 to 70) | 2024/25 | 72.6% | 72.2% |
| Cervical screening (women aged 25 to 49) | 2023/24 | 74.8% | 67.5% |
| Cervical screening (women aged 50 to 64) | 2023/24 | 76.9% | 74.9% |
Northlands Surgery, North Street, Calne, SN11 0HH. Phone: 01249 812141. Website: www.northlands-surgery.co.uk.
| Nearby practice | Distance | Overall experience good |
|---|---|---|
| Patford House Surgery Partnership | 0.5 km | 73% |
| The Lodge Surgery | 6.6 km | 87% |
| Rowden Medical Partnership | 8.4 km | 93% |
| Lansdowne Surgery | 9.5 km | 82% |
| Hathaway Medical Partnership | 9.7 km | 74% |
- Jubilee Field Surgery (96% overall experience good)
- Patford House Surgery Partnership (73% overall experience good)
How do patients rate Northlands Surgery?
In the 2026 GP Patient Survey, 79% of patients described their overall experience of Northlands Surgery as good, against 77% across England. 35% found it easy to get through by phone.
How many patients are registered at Northlands Surgery?
13,650 patients were registered in September 2026, down 1.9% on a year earlier.
What is Northlands Surgery's CQC rating?
Good overall, published in April 2017.
How many GPs does Northlands Surgery have?
4.5 full-time-equivalent qualified GPs (6 qualified GPs by headcount), which is 3,011 patients per GP against 2,171 across England.
Are appointments at Northlands Surgery face to face?
84% of appointments from June 2026 to August 2026 were face to face, against 63% across England.
What is Northlands Surgery's phone number?
01249 812141.