The Orchard Partnership, The Old Orchard Surgery, Salisbury: patient reviews and CQC rating
The Orchard Partnership, The Old Orchard Surgery is a GP practice in Salisbury with 12,393 registered patients (September 2026). In the 2026 GP Patient Survey, 93% of its patients described their overall experience as good, above the England figure of 77% (Bath and North East Somerset, Swindon and Wiltshire: 81%). The Care Quality Commission rates it Good overall, in a report published in May 2017. It has 7.0 full-time-equivalent qualified GPs, or 1,762 patients per GP.
Latest data: September 2026. Patient survey 2026; registered patients September 2026; appointments to August 2026.
What patients say about The Orchard Partnership, The Old Orchard Surgery
Its best result against England is the share who found it easy to get through to the practice by phone: 89%, above the England figure of 57%. Its result closest to England is the share who said their needs were met at their last appointment: 95%, against 90% across England. Of the 11 results in the table, 8 are above England and 0 below by more than the survey's margin of error, and 3 within it.
On overall experience it is 4th of the 11 practices in Salisbury with 50 or more responses. 89% found it easy to get through by phone (England: 57%). The overall experience result is 3 points lower than in 2025 (96%). 112 patients answered the survey (response rate 42%).
| Survey question | The Orchard Partnership, The Old Orchard Surgery | Bath and North East Somerset, Swindon and Wiltshire | England |
|---|---|---|---|
| Overall experience good | 93% | 81% | 77% |
| Easy to contact by phone | 89% | 62% | 57% |
| Easy to contact via the website | 71% | 59% | 58% |
| Easy to contact via the NHS App | 63% | 56% | 54% |
| Reception team helpful | 94% | 88% | 85% |
| Last contact good | 90% | 76% | 73% |
| Wait for appointment about right | 86% | 71% | 69% |
| Listened to well | 98% | 90% | 87% |
| Treated with care and concern | 94% | 89% | 86% |
| Confidence and trust in the clinician | 100% | 94% | 93% |
| Needs met | 95% | 92% | 90% |
In the Friends and Family Test for July 2026, 98% of 622 responses rated the practice good or very good (England: 92%).
CQC's overall rating for The Orchard Partnership, The Old Orchard Surgery is Good, published in May 2017. All 5 key questions are rated Good. It held the same rating in the report before (December 2016).
| Key question | Rating |
|---|---|
| Safe | Good |
| Well-led | Good |
| Caring | Good |
| Responsive | Good |
| Effective | Good |
12,393 patients were registered at The Orchard Partnership, The Old Orchard Surgery in September 2026, almost the same as a year earlier.
32% of its patients are aged 65 or over, against 19% across England. With 7.0 full-time-equivalent qualified GPs, there are 1,762 patients per GP, fewer than the England figure of 2,171 and Bath and North East Somerset, Swindon and Wiltshire's 2,110. The practice also has 3.8 nurses and 10.4 other clinical staff such as pharmacists and physiotherapists (full-time equivalent).
| Year | Qualified GPs (FTE) | All GPs incl. trainees (FTE) |
|---|---|---|
| August 2023 | 6.8 | 7.9 |
| August 2024 | 7.0 | 9.1 |
| August 2025 | 7.0 | 8.1 |
| August 2026 | 7.0 | 9.2 |
From June 2026 to August 2026 the practice recorded 8,209 appointments a month, or 662 per 1,000 registered patients (England: 510). 82% were face to face (England: 63%). 33% took place on the day they were booked and 10% more than 28 days after booking (England: 45% and 5%).
53% were with a GP rather than another member of the practice team. 2% of booked patients did not attend.
| Measure | The Orchard Partnership, The Old Orchard Surgery | Bath and North East Somerset, Swindon and Wiltshire | England |
|---|---|---|---|
| Appointments per 1,000 patients a month | 662 | 556 | 510 |
| Face to face | 82% | 64% | 63% |
| Same day as booked | 33% | 40% | 45% |
| More than 28 days after booking | 10% | 7% | 5% |
| Did not attend | 2% | 3% | 4% |
Compared with England, the practice has a higher share of patients on its registers for osteoporosis (2.4% against 1.2%), cancer (7.3% against 3.8%) and stroke or TIA (3.4% against 1.9%). The practice's patients live in areas with an average deprivation score of 16.4 (England: 21.8; higher is more deprived). Life expectancy for its patients' neighbourhoods is 85.7 years for women and 81.6 for men (England: 83.0 and 79.1).
| Condition register | Age group | Practice (2024/25) | England |
|---|---|---|---|
| High blood pressure | All ages | 19.2% | 15.2% |
| Depression | 18+ yrs | 14.3% | 14.3% |
| Asthma | 6+ yrs | 8.0% | 6.6% |
| Cancer | All ages | 7.3% | 3.8% |
| Diabetes | 17+ yrs | 7.2% | 7.9% |
| Chronic kidney disease | 18+ yrs | 5.9% | 4.6% |
| Coronary heart disease | All ages | 5.0% | 3.0% |
| Atrial fibrillation | All ages | 4.0% | 2.2% |
| Stroke and TIA | All ages | 3.4% | 1.9% |
| Osteoporosis | 50+ yrs | 2.4% | 1.2% |
| COPD | All ages | 2.3% | 1.9% |
| Heart failure | All ages | 1.8% | 1.1% |
| Rheumatoid arthritis | 16+ yrs | 1.2% | 0.8% |
| Dementia | All ages | 1.0% | 0.8% |
| Peripheral arterial disease | All ages | 0.8% | 0.6% |
| Epilepsy | 18+ yrs | 0.8% | 0.8% |
| Serious mental illness | All ages | 0.8% | 1.0% |
| Palliative care | All ages | 0.4% | 0.6% |
| Learning disability | All ages | 0.4% | 0.6% |
| Screening coverage | Period | Practice | England |
|---|---|---|---|
| Bowel cancer screening (aged 60 to 74) | 2024/25 | 80.5% | 72.9% |
| Breast cancer screening (women aged 53 to 70) | 2024/25 | 84.4% | 72.2% |
| Cervical screening (women aged 25 to 49) | 2023/24 | 77.6% | 67.5% |
| Cervical screening (women aged 50 to 64) | 2023/24 | 80.1% | 74.9% |
The Orchard Partnership, The Old Orchard Surgery, South Street, Wilton, Salisbury, SP2 0JU. Phone: 01722 744775. Website: www.theorchardpartnership.co.uk.
| Nearby practice | Distance | Overall experience good |
|---|---|---|
| Salisbury Medical Practice | 4.0 km | 81% |
| Harcourt Medical Centre | 4.7 km | 74% |
| Sarum Health Group | 4.8 km | 84% |
| Three Chequers Medical Practice | 5.0 km | 72% |
| St Melor House Surgery | 12.1 km | 95% |
- Dr Helen Osborn (89% overall experience good)
- Hindon Surgery (97% overall experience good)
- Mere Surgery (100% overall experience good)
- The Silton Surgery (96% overall experience good)
- Tisbury Surgery (99% overall experience good)
How do patients rate The Orchard Partnership, The Old Orchard Surgery?
In the 2026 GP Patient Survey, 93% of patients described their overall experience of The Orchard Partnership, The Old Orchard Surgery as good, above the England figure of 77%. 89% found it easy to get through by phone.
How many patients are registered at The Orchard Partnership, The Old Orchard Surgery?
12,393 patients were registered in September 2026, up 0.3% on a year earlier.
What is The Orchard Partnership, The Old Orchard Surgery's CQC rating?
Good overall, published in May 2017.
How many GPs does The Orchard Partnership, The Old Orchard Surgery have?
7.0 full-time-equivalent qualified GPs (12 qualified GPs by headcount), which is 1,762 patients per GP against 2,171 across England.
Are appointments at The Orchard Partnership, The Old Orchard Surgery face to face?
82% of appointments from June 2026 to August 2026 were face to face, against 63% across England.
What is The Orchard Partnership, The Old Orchard Surgery's phone number?
01722 744775.