St Melor House Surgery, Salisbury: patient reviews and CQC rating
St Melor House Surgery is a GP practice in Salisbury with 6,904 registered patients (September 2026). In the 2026 GP Patient Survey, 95% of its patients described their overall experience as good, above the England figure of 77% (Bath and North East Somerset, Swindon and Wiltshire: 81%). The Care Quality Commission rates it Good overall, in a report published in September 2018. It has 2.8 full-time-equivalent qualified GPs, or 2,489 patients per GP.
Latest data: September 2026. Patient survey 2026; registered patients September 2026; appointments to August 2026.
What patients say about St Melor House Surgery
Its best result against England is the share who found it easy to get through to the practice by phone: 90%, above the England figure of 57%. Its result closest to England is the share who said their needs were met at their last appointment: 95%, against 90% across England. Of the 11 results in the table, 8 are above England and 0 below by more than the survey's margin of error, and 3 within it.
On overall experience it is 3rd of the 11 practices in Salisbury with 50 or more responses. 90% found it easy to get through by phone (England: 57%). The overall experience result is 3 points higher than in 2025 (92%). 106 patients answered the survey (response rate 35%).
| Survey question | St Melor House Surgery | Bath and North East Somerset, Swindon and Wiltshire | England |
|---|---|---|---|
| Overall experience good | 95% | 81% | 77% |
| Easy to contact by phone | 90% | 62% | 57% |
| Easy to contact via the website | 84% | 59% | 58% |
| Easy to contact via the NHS App | 80% | 56% | 54% |
| Reception team helpful | 99% | 88% | 85% |
| Last contact good | 90% | 76% | 73% |
| Wait for appointment about right | 76% | 71% | 69% |
| Listened to well | 97% | 90% | 87% |
| Treated with care and concern | 98% | 89% | 86% |
| Confidence and trust in the clinician | 98% | 94% | 93% |
| Needs met | 95% | 92% | 90% |
In the Friends and Family Test for July 2026, 99% of 259 responses rated the practice good or very good (England: 92%).
CQC's overall rating for St Melor House Surgery is Good, published in September 2018. All 5 key questions are rated Good. It held the same rating in the report before (January 2018).
| Key question | Rating |
|---|---|
| Safe | Good |
| Well-led | Good |
| Caring | Good |
| Responsive | Good |
| Effective | Good |
6,904 patients were registered at St Melor House Surgery in September 2026, almost the same as a year earlier.
21% of its patients are aged 65 or over, against 19% across England. With 2.8 full-time-equivalent qualified GPs, there are 2,489 patients per GP, more than the England figure of 2,171 and Bath and North East Somerset, Swindon and Wiltshire's 2,110. The practice also has 3.0 nurses and 0.7 other clinical staff such as pharmacists and physiotherapists (full-time equivalent).
| Year | Qualified GPs (FTE) | All GPs incl. trainees (FTE) |
|---|---|---|
| August 2023 | 2.3 | 2.3 |
| August 2024 | 1.6 | 1.6 |
| August 2025 | 2.5 | 2.5 |
| August 2026 | 2.8 | 2.8 |
From June 2026 to August 2026 the practice recorded 4,299 appointments a month, or 623 per 1,000 registered patients (England: 510). 54% were face to face (England: 63%). 45% took place on the day they were booked and 15% more than 28 days after booking (England: 45% and 5%).
39% were with a GP rather than another member of the practice team. 3% of booked patients did not attend.
| Measure | St Melor House Surgery | Bath and North East Somerset, Swindon and Wiltshire | England |
|---|---|---|---|
| Appointments per 1,000 patients a month | 623 | 556 | 510 |
| Face to face | 54% | 64% | 63% |
| Same day as booked | 45% | 40% | 45% |
| More than 28 days after booking | 15% | 7% | 5% |
| Did not attend | 3% | 3% | 4% |
Compared with England, the practice has a higher share of patients on its registers for asthma (9.7% against 6.6%). It has a lower share for osteoporosis (0.5% against 1.2%). The practice's patients live in areas with an average deprivation score of 14.6 (England: 21.8; higher is more deprived).
Life expectancy for its patients' neighbourhoods is 83.0 years for women and 79.3 for men (England: 83.0 and 79.1).
| Condition register | Age group | Practice (2024/25) | England |
|---|---|---|---|
| High blood pressure | All ages | 16.3% | 15.2% |
| Depression | 18+ yrs | 13.0% | 14.3% |
| Asthma | 6+ yrs | 9.7% | 6.6% |
| Diabetes | 17+ yrs | 8.9% | 7.9% |
| Chronic kidney disease | 18+ yrs | 4.9% | 4.6% |
| Cancer | All ages | 3.9% | 3.8% |
| Coronary heart disease | All ages | 3.2% | 3.0% |
| Atrial fibrillation | All ages | 2.8% | 2.2% |
| COPD | All ages | 2.3% | 1.9% |
| Stroke and TIA | All ages | 2.0% | 1.9% |
| Heart failure | All ages | 1.2% | 1.1% |
| Epilepsy | 18+ yrs | 0.9% | 0.8% |
| Rheumatoid arthritis | 16+ yrs | 0.9% | 0.8% |
| Serious mental illness | All ages | 0.8% | 1.0% |
| Dementia | All ages | 0.8% | 0.8% |
| Osteoporosis | 50+ yrs | 0.5% | 1.2% |
| Learning disability | All ages | 0.5% | 0.6% |
| Peripheral arterial disease | All ages | 0.5% | 0.6% |
| Palliative care | All ages | 0.3% | 0.6% |
| Screening coverage | Period | Practice | England |
|---|---|---|---|
| Bowel cancer screening (aged 60 to 74) | 2024/25 | 76.2% | 72.9% |
| Breast cancer screening (women aged 53 to 70) | 2024/25 | 75.5% | 72.2% |
| Cervical screening (women aged 25 to 49) | 2023/24 | 77.4% | 67.5% |
| Cervical screening (women aged 50 to 64) | 2023/24 | 77.8% | 74.9% |
St Melor House Surgery, St Melor House, Edwards Road, Amesbury, Salisbury, SP4 7LT. Phone: 01980 622474. Website: www.stmelorhousesurgery.co.uk.
| Nearby practice | Distance | Overall experience good |
|---|---|---|
| The Barcroft Practice | 0.3 km | 74% |
| Three Chequers Medical Practice | 11.1 km | 72% |
| Sarum Health Group | 11.2 km | 84% |
| Salisbury Medical Practice | 11.2 km | 81% |
| Harcourt Medical Centre | 11.7 km | 74% |
- The Barcroft Practice (74% overall experience good)
- The Castle Practice (86% overall experience good)
How do patients rate St Melor House Surgery?
In the 2026 GP Patient Survey, 95% of patients described their overall experience of St Melor House Surgery as good, above the England figure of 77%. 90% found it easy to get through by phone.
How many patients are registered at St Melor House Surgery?
6,904 patients were registered in September 2026, down 0.2% on a year earlier.
What is St Melor House Surgery's CQC rating?
Good overall, published in September 2018.
How many GPs does St Melor House Surgery have?
2.8 full-time-equivalent qualified GPs (4 qualified GPs by headcount), which is 2,489 patients per GP against 2,171 across England.
Are appointments at St Melor House Surgery face to face?
54% of appointments from June 2026 to August 2026 were face to face, against 63% across England.
What is St Melor House Surgery's phone number?
01980 622474.