Sarum Health Group, Salisbury: patient reviews and CQC rating
Sarum Health Group is a GP practice in Salisbury with 16,226 registered patients (September 2026). In the 2026 GP Patient Survey, 84% of its patients described their overall experience as good, above the England figure of 77% (Bath and North East Somerset, Swindon and Wiltshire: 81%). The Care Quality Commission rates it Good overall, in a report published in January 2023. It has 7.5 full-time-equivalent qualified GPs, or 2,169 patients per GP.
Latest data: September 2026. Patient survey 2026; registered patients September 2026; appointments to August 2026.
What patients say about Sarum Health Group
Its best result against England is the share who found it easy to contact the practice through its website: 74%, above the England figure of 58%. Its result closest to England is the share who found the reception and administrative team helpful: 87%, against 85% across England. Of the 11 results in the table, 7 are above England and 0 below by more than the survey's margin of error, and 4 within it.
On overall experience it is 6th of the 11 practices in Salisbury with 50 or more responses. 73% found it easy to get through by phone (England: 57%). The overall experience result is 2 points lower than in 2025 (86%). 147 patients answered the survey (response rate 32%).
| Survey question | Sarum Health Group | Bath and North East Somerset, Swindon and Wiltshire | England |
|---|---|---|---|
| Overall experience good | 84% | 81% | 77% |
| Easy to contact by phone | 73% | 62% | 57% |
| Easy to contact via the website | 74% | 59% | 58% |
| Easy to contact via the NHS App | 61% | 56% | 54% |
| Reception team helpful | 87% | 88% | 85% |
| Last contact good | 84% | 76% | 73% |
| Wait for appointment about right | 84% | 71% | 69% |
| Listened to well | 95% | 90% | 87% |
| Treated with care and concern | 96% | 89% | 86% |
| Confidence and trust in the clinician | 97% | 94% | 93% |
| Needs met | 95% | 92% | 90% |
In the Friends and Family Test for July 2026, 93% of 349 responses rated the practice good or very good (England: 92%).
CQC's overall rating for Sarum Health Group is Good, published in January 2023. All 5 key questions are rated Good.
| Key question | Rating |
|---|---|
| Safe | Good |
| Well-led | Good |
| Caring | Good |
| Responsive | Good |
| Effective | Good |
16,226 patients were registered at Sarum Health Group in September 2026, down 2.3% on a year earlier (England: down 1.1%).
20% of its patients are aged 65 or over, against 19% across England. With 7.5 full-time-equivalent qualified GPs, there are 2,169 patients per GP, close to the England figure of 2,171 and Bath and North East Somerset, Swindon and Wiltshire's 2,110. The practice also has 9.3 nurses and 8.6 other clinical staff such as pharmacists and physiotherapists (full-time equivalent).
| Year | Qualified GPs (FTE) | All GPs incl. trainees (FTE) |
|---|---|---|
| August 2023 | 3.2 | 3.2 |
| August 2024 | 4.7 | 4.7 |
| August 2025 | 7.7 | 9.9 |
| August 2026 | 7.5 | 9.6 |
From June 2026 to August 2026 the practice recorded 12,848 appointments a month, or 792 per 1,000 registered patients (England: 510). 48% were face to face (England: 63%). 47% took place on the day they were booked and 3% more than 28 days after booking (England: 45% and 5%).
31% were with a GP rather than another member of the practice team. 2% of booked patients did not attend.
| Measure | Sarum Health Group | Bath and North East Somerset, Swindon and Wiltshire | England |
|---|---|---|---|
| Appointments per 1,000 patients a month | 792 | 556 | 510 |
| Face to face | 48% | 64% | 63% |
| Same day as booked | 47% | 40% | 45% |
| More than 28 days after booking | 3% | 7% | 5% |
| Did not attend | 2% | 3% | 4% |
Compared with England, the practice has a lower share of patients for palliative or supportive care needs (0.2% against 0.6%), osteoporosis (0.5% against 1.2%) and dementia (0.5% against 0.8%). The practice's patients live in areas with an average deprivation score of 15.2 (England: 21.8; higher is more deprived). Life expectancy for its patients' neighbourhoods is 85.1 years for women and 80.8 for men (England: 83.0 and 79.1).
| Condition register | Age group | Practice (2024/25) | England |
|---|---|---|---|
| Depression | 18+ yrs | 12.8% | 14.3% |
| High blood pressure | All ages | 12.5% | 15.2% |
| Asthma | 6+ yrs | 6.8% | 6.6% |
| Diabetes | 17+ yrs | 6.6% | 7.9% |
| Chronic kidney disease | 18+ yrs | 3.2% | 4.6% |
| Cancer | All ages | 3.2% | 3.8% |
| Coronary heart disease | All ages | 2.9% | 3.0% |
| Atrial fibrillation | All ages | 1.8% | 2.2% |
| Stroke and TIA | All ages | 1.6% | 1.9% |
| COPD | All ages | 1.6% | 1.9% |
| Rheumatoid arthritis | 16+ yrs | 1.0% | 0.8% |
| Serious mental illness | All ages | 1.0% | 1.0% |
| Heart failure | All ages | 0.9% | 1.1% |
| Epilepsy | 18+ yrs | 0.8% | 0.8% |
| Peripheral arterial disease | All ages | 0.6% | 0.6% |
| Osteoporosis | 50+ yrs | 0.5% | 1.2% |
| Dementia | All ages | 0.5% | 0.8% |
| Learning disability | All ages | 0.4% | 0.6% |
| Palliative care | All ages | 0.2% | 0.6% |
| Screening coverage | Period | Practice | England |
|---|---|---|---|
| Bowel cancer screening (aged 60 to 74) | 2024/25 | 70.1% | 72.9% |
| Breast cancer screening (women aged 53 to 70) | 2024/25 | 75.7% | 72.2% |
| Cervical screening (women aged 25 to 49) | 2023/24 | 67.3% | 67.5% |
| Cervical screening (women aged 50 to 64) | 2023/24 | 75.4% | 74.9% |
Sarum Health Group, Millstream House, Avon Approach, Salisbury, SP1 3SL. Phone: 01722 322726. Website: www.millstreamsurgerysalisbury.nhs.uk.
| Nearby practice | Distance | Overall experience good |
|---|---|---|
| Three Chequers Medical Practice | 0.2 km | 72% |
| Harcourt Medical Centre | 0.5 km | 74% |
| Salisbury Medical Practice | 0.8 km | 81% |
| The Orchard Partnership, The Old Orchard Surgery | 4.8 km | 93% |
| Downton Surgery | 9.8 km | 68% |
- Avon Valley Practice (72% overall experience good)
How do patients rate Sarum Health Group?
In the 2026 GP Patient Survey, 84% of patients described their overall experience of Sarum Health Group as good, above the England figure of 77%. 73% found it easy to get through by phone.
How many patients are registered at Sarum Health Group?
16,226 patients were registered in September 2026, down 2.3% on a year earlier.
What is Sarum Health Group's CQC rating?
Good overall, published in January 2023.
How many GPs does Sarum Health Group have?
7.5 full-time-equivalent qualified GPs (12 qualified GPs by headcount), which is 2,169 patients per GP against 2,171 across England.
Are appointments at Sarum Health Group face to face?
48% of appointments from June 2026 to August 2026 were face to face, against 63% across England.
What is Sarum Health Group's phone number?
01722 322726.