Downton Surgery, Salisbury: patient reviews and CQC rating
Downton Surgery is a GP practice in Salisbury with 6,584 registered patients (September 2026). In the 2026 GP Patient Survey, 68% of its patients described their overall experience as good, below the England figure of 77% (Bath and North East Somerset, Swindon and Wiltshire: 81%). The Care Quality Commission rates it Good overall, in a report published in January 2017. It has 4.3 full-time-equivalent qualified GPs, or 1,515 patients per GP.
Latest data: September 2026. Patient survey 2026; registered patients September 2026; appointments to August 2026.
What patients say about Downton Surgery
Its result closest to England is the share who described their last contact with the practice as good: 70%, against 73% across England. Its weakest is the share who found it easy to contact the practice through its website: 36%, below the England figure of 58%. Of the 11 results in the table, 0 are above England and 7 below by more than the survey's margin of error, and 4 within it.
On overall experience it is 11th of the 11 practices in Salisbury with 50 or more responses. 52% found it easy to get through by phone (England: 57%). The overall experience result is 1 point lower than in 2025 (69%). 124 patients answered the survey (response rate 47%).
| Survey question | Downton Surgery | Bath and North East Somerset, Swindon and Wiltshire | England |
|---|---|---|---|
| Overall experience good | 68% | 81% | 77% |
| Easy to contact by phone | 52% | 62% | 57% |
| Easy to contact via the website | 36% | 59% | 58% |
| Easy to contact via the NHS App | 41% | 56% | 54% |
| Reception team helpful | 78% | 88% | 85% |
| Last contact good | 70% | 76% | 73% |
| Wait for appointment about right | 59% | 71% | 69% |
| Listened to well | 80% | 90% | 87% |
| Treated with care and concern | 80% | 89% | 86% |
| Confidence and trust in the clinician | 88% | 94% | 93% |
| Needs met | 84% | 92% | 90% |
CQC's overall rating for Downton Surgery is Good, published in January 2017. All 5 key questions are rated Good.
| Key question | Rating |
|---|---|
| Safe | Good |
| Well-led | Good |
| Caring | Good |
| Responsive | Good |
| Effective | Good |
6,584 patients were registered at Downton Surgery in September 2026, down 1.8% on a year earlier (England: down 1.1%).
33% of its patients are aged 65 or over, against 19% across England. With 4.3 full-time-equivalent qualified GPs, there are 1,515 patients per GP, fewer than the England figure of 2,171 and Bath and North East Somerset, Swindon and Wiltshire's 2,110. The practice also has 2.4 other clinical staff such as pharmacists and physiotherapists (full-time equivalent).
| Year | Qualified GPs (FTE) | All GPs incl. trainees (FTE) |
|---|---|---|
| August 2023 | 3.6 | 5.8 |
| August 2024 | 3.6 | 4.9 |
| August 2025 | 3.6 | 6.0 |
| August 2026 | 4.3 | 6.9 |
From June 2026 to August 2026 the practice recorded 3,391 appointments a month, or 515 per 1,000 registered patients (England: 510). 68% were face to face (England: 63%). 47% took place on the day they were booked and 5% more than 28 days after booking (England: 45% and 5%).
56% were with a GP rather than another member of the practice team. 2% of booked patients did not attend.
| Measure | Downton Surgery | Bath and North East Somerset, Swindon and Wiltshire | England |
|---|---|---|---|
| Appointments per 1,000 patients a month | 515 | 556 | 510 |
| Face to face | 68% | 64% | 63% |
| Same day as booked | 47% | 40% | 45% |
| More than 28 days after booking | 5% | 7% | 5% |
| Did not attend | 2% | 3% | 4% |
Compared with England, the practice has a higher share of patients on its registers for osteoporosis (2.7% against 1.2%), heart failure (2.3% against 1.1%) and atrial fibrillation (4.4% against 2.2%). It has a lower share for a learning disability (0.2% against 0.6%), depression (9.2% against 14.3%) and COPD (1.4% against 1.9%). The practice's patients live in areas with an average deprivation score of 10.3 (England: 21.8; higher is more deprived).
Life expectancy for its patients' neighbourhoods is 86.2 years for women and 81.9 for men (England: 83.0 and 79.1).
| Condition register | Age group | Practice (2024/25) | England |
|---|---|---|---|
| High blood pressure | All ages | 23.1% | 15.2% |
| Depression | 18+ yrs | 9.2% | 14.3% |
| Diabetes | 17+ yrs | 7.6% | 7.9% |
| Chronic kidney disease | 18+ yrs | 7.1% | 4.6% |
| Asthma | 6+ yrs | 6.9% | 6.6% |
| Cancer | All ages | 6.3% | 3.8% |
| Coronary heart disease | All ages | 5.5% | 3.0% |
| Atrial fibrillation | All ages | 4.4% | 2.2% |
| Stroke and TIA | All ages | 2.9% | 1.9% |
| Osteoporosis | 50+ yrs | 2.7% | 1.2% |
| Heart failure | All ages | 2.3% | 1.1% |
| Dementia | All ages | 1.4% | 0.8% |
| COPD | All ages | 1.4% | 1.9% |
| Rheumatoid arthritis | 16+ yrs | 1.3% | 0.8% |
| Epilepsy | 18+ yrs | 0.8% | 0.8% |
| Serious mental illness | All ages | 0.7% | 1.0% |
| Peripheral arterial disease | All ages | 0.6% | 0.6% |
| Palliative care | All ages | 0.5% | 0.6% |
| Learning disability | All ages | 0.2% | 0.6% |
| Screening coverage | Period | Practice | England |
|---|---|---|---|
| Bowel cancer screening (aged 60 to 74) | 2024/25 | 80.9% | 72.9% |
| Breast cancer screening (women aged 53 to 70) | 2024/25 | 86.4% | 72.2% |
| Cervical screening (women aged 25 to 49) | 2023/24 | 69.2% | 67.5% |
| Cervical screening (women aged 50 to 64) | 2023/24 | 73.8% | 74.9% |
Downton Surgery, The Surgery, Moot Lane, Downton, Salisbury, SP5 3JP. Phone: 01725 510296.
| Nearby practice | Distance | Overall experience good |
|---|---|---|
| Whiteparish Surgery | 6.8 km | 87% |
| The Fordingbridge Surgery | 7.8 km | 85% |
| Harcourt Medical Centre | 9.5 km | 74% |
| Three Chequers Medical Practice | 9.8 km | 72% |
| Sarum Health Group | 9.8 km | 84% |
- Three Chequers Medical Practice (72% overall experience good)
- Whiteparish Surgery (87% overall experience good)
How do patients rate Downton Surgery?
In the 2026 GP Patient Survey, 68% of patients described their overall experience of Downton Surgery as good, below the England figure of 77%. 52% found it easy to get through by phone.
How many patients are registered at Downton Surgery?
6,584 patients were registered in September 2026, down 1.8% on a year earlier.
What is Downton Surgery's CQC rating?
Good overall, published in January 2017.
How many GPs does Downton Surgery have?
4.3 full-time-equivalent qualified GPs (5 qualified GPs by headcount), which is 1,515 patients per GP against 2,171 across England.
Are appointments at Downton Surgery face to face?
68% of appointments from June 2026 to August 2026 were face to face, against 63% across England.
What is Downton Surgery's phone number?
01725 510296.