Harcourt Medical Centre, Salisbury: patient reviews and CQC rating
Harcourt Medical Centre is a GP practice in Salisbury with 12,986 registered patients (September 2026). In the 2026 GP Patient Survey, 74% of its patients described their overall experience as good, against 77% across England (Bath and North East Somerset, Swindon and Wiltshire: 81%). The Care Quality Commission rates it Good overall, in a report published in April 2017. It has 6.5 full-time-equivalent qualified GPs, or 1,988 patients per GP.
Latest data: September 2026. Patient survey 2026; registered patients September 2026; appointments to August 2026.
What patients say about Harcourt Medical Centre
Its best result against England is the share who found it easy to contact the practice through its website: 78%, above the England figure of 58%. Its weakest is the share who said they were treated with care and concern: 83%, against 86% across England. Of the 11 results in the table, 1 is above England and 0 below by more than the survey's margin of error, and 10 within it.
On overall experience it is 9th of the 11 practices in Salisbury with 50 or more responses. 54% found it easy to get through by phone (England: 57%). The overall experience result is 7 points lower than in 2025 (81%). 137 patients answered the survey (response rate 43%).
| Survey question | Harcourt Medical Centre | Bath and North East Somerset, Swindon and Wiltshire | England |
|---|---|---|---|
| Overall experience good | 74% | 81% | 77% |
| Easy to contact by phone | 54% | 62% | 57% |
| Easy to contact via the website | 78% | 59% | 58% |
| Easy to contact via the NHS App | 65% | 56% | 54% |
| Reception team helpful | 85% | 88% | 85% |
| Last contact good | 73% | 76% | 73% |
| Wait for appointment about right | 68% | 71% | 69% |
| Listened to well | 88% | 90% | 87% |
| Treated with care and concern | 83% | 89% | 86% |
| Confidence and trust in the clinician | 95% | 94% | 93% |
| Needs met | 87% | 92% | 90% |
In the Friends and Family Test for July 2026, 92% of 193 responses rated the practice good or very good (England: 92%).
CQC's overall rating for Harcourt Medical Centre is Good, published in April 2017. All 5 key questions are rated Good. It held the same rating in the report before (October 2016).
| Key question | Rating |
|---|---|
| Safe | Good |
| Well-led | Good |
| Caring | Good |
| Responsive | Good |
| Effective | Good |
12,986 patients were registered at Harcourt Medical Centre in September 2026, down 1.0% on a year earlier (England: down 1.1%).
28% of its patients are aged 65 or over, against 19% across England. With 6.5 full-time-equivalent qualified GPs, there are 1,988 patients per GP, close to the England figure of 2,171 and Bath and North East Somerset, Swindon and Wiltshire's 2,110. The practice also has 2.5 nurses and 3.5 other clinical staff such as pharmacists and physiotherapists (full-time equivalent).
| Year | Qualified GPs (FTE) | All GPs incl. trainees (FTE) |
|---|---|---|
| August 2023 | 4.9 | 5.7 |
| August 2024 | 4.7 | 5.5 |
| August 2025 | 6.5 | 8.4 |
| August 2026 | 6.5 | 7.6 |
From June 2026 to August 2026 the practice recorded 9,929 appointments a month, or 765 per 1,000 registered patients (England: 510). 50% were face to face (England: 63%). 45% took place on the day they were booked and 3% more than 28 days after booking (England: 45% and 5%).
50% were with a GP rather than another member of the practice team. 2% of booked patients did not attend.
| Measure | Harcourt Medical Centre | Bath and North East Somerset, Swindon and Wiltshire | England |
|---|---|---|---|
| Appointments per 1,000 patients a month | 765 | 556 | 510 |
| Face to face | 50% | 64% | 63% |
| Same day as booked | 45% | 40% | 45% |
| More than 28 days after booking | 3% | 7% | 5% |
| Did not attend | 2% | 3% | 4% |
Compared with England, the practice has a higher share of patients on its registers for osteoporosis (2.2% against 1.2%), stroke or TIA (3.4% against 1.9%) and chronic kidney disease (7.9% against 4.6%). The practice's patients live in areas with an average deprivation score of 14.3 (England: 21.8; higher is more deprived). Life expectancy for its patients' neighbourhoods is 84.3 years for women and 80.0 for men (England: 83.0 and 79.1).
| Condition register | Age group | Practice (2024/25) | England |
|---|---|---|---|
| High blood pressure | All ages | 18.8% | 15.2% |
| Depression | 18+ yrs | 12.7% | 14.3% |
| Chronic kidney disease | 18+ yrs | 7.9% | 4.6% |
| Diabetes | 17+ yrs | 7.8% | 7.9% |
| Asthma | 6+ yrs | 7.8% | 6.6% |
| Cancer | All ages | 6.2% | 3.8% |
| Coronary heart disease | All ages | 4.8% | 3.0% |
| Atrial fibrillation | All ages | 3.7% | 2.2% |
| Stroke and TIA | All ages | 3.4% | 1.9% |
| COPD | All ages | 2.4% | 1.9% |
| Osteoporosis | 50+ yrs | 2.2% | 1.2% |
| Heart failure | All ages | 1.8% | 1.1% |
| Dementia | All ages | 1.3% | 0.8% |
| Rheumatoid arthritis | 16+ yrs | 1.0% | 0.8% |
| Serious mental illness | All ages | 0.9% | 1.0% |
| Peripheral arterial disease | All ages | 0.8% | 0.6% |
| Epilepsy | 18+ yrs | 0.8% | 0.8% |
| Palliative care | All ages | 0.7% | 0.6% |
| Learning disability | All ages | 0.6% | 0.6% |
| Screening coverage | Period | Practice | England |
|---|---|---|---|
| Bowel cancer screening (aged 60 to 74) | 2024/25 | 81.7% | 72.9% |
| Breast cancer screening (women aged 53 to 70) | 2024/25 | 76.2% | 72.2% |
| Cervical screening (women aged 25 to 49) | 2023/24 | 75.5% | 67.5% |
| Cervical screening (women aged 50 to 64) | 2023/24 | 78.9% | 74.9% |
Harcourt Medical Centre, Crane Bridge Road, Salisbury, SP2 7TD. Phone: 01722 333214. Website: www.harcourtmedical.co.uk.
| Nearby practice | Distance | Overall experience good |
|---|---|---|
| Sarum Health Group | 0.5 km | 84% |
| Three Chequers Medical Practice | 0.7 km | 72% |
| Salisbury Medical Practice | 0.8 km | 81% |
| The Orchard Partnership, The Old Orchard Surgery | 4.7 km | 93% |
| Downton Surgery | 9.5 km | 68% |
- Salisbury Medical Practice (81% overall experience good)
How do patients rate Harcourt Medical Centre?
In the 2026 GP Patient Survey, 74% of patients described their overall experience of Harcourt Medical Centre as good, against 77% across England. 54% found it easy to get through by phone.
How many patients are registered at Harcourt Medical Centre?
12,986 patients were registered in September 2026, down 1.0% on a year earlier.
What is Harcourt Medical Centre's CQC rating?
Good overall, published in April 2017.
How many GPs does Harcourt Medical Centre have?
6.5 full-time-equivalent qualified GPs (13 qualified GPs by headcount), which is 1,988 patients per GP against 2,171 across England.
Are appointments at Harcourt Medical Centre face to face?
50% of appointments from June 2026 to August 2026 were face to face, against 63% across England.
What is Harcourt Medical Centre's phone number?
01722 333214.