Avon Valley Practice, Pewsey: patient reviews and CQC rating
Avon Valley Practice is a GP practice in Pewsey with 9,031 registered patients (September 2026). In the 2026 GP Patient Survey, 72% of its patients described their overall experience as good, against 77% across England (Bath and North East Somerset, Swindon and Wiltshire: 81%). The Care Quality Commission rates it Good overall, in a report published in May 2017. It has 0.5 full-time-equivalent qualified GPs, or 16,933 patients per GP.
Latest data: September 2026. Patient survey 2026; registered patients September 2026; appointments to August 2026.
What patients say about Avon Valley Practice
Its result closest to England is the share who found it easy to get through to the practice by phone: 55%, against 57% across England. Its weakest is the share who found it easy to contact the practice using the NHS App: 28%, below the England figure of 54%. Of the 11 results in the table, 0 are above England and 2 below by more than the survey's margin of error, and 9 within it.
55% found it easy to get through by phone (England: 57%). The overall experience result is 13 points lower than in 2025 (85%). 100 patients answered the survey (response rate 37%).
| Survey question | Avon Valley Practice | Bath and North East Somerset, Swindon and Wiltshire | England |
|---|---|---|---|
| Overall experience good | 72% | 81% | 77% |
| Easy to contact by phone | 55% | 62% | 57% |
| Easy to contact via the website | 44% | 59% | 58% |
| Easy to contact via the NHS App | 28% | 56% | 54% |
| Reception team helpful | 83% | 88% | 85% |
| Last contact good | 67% | 76% | 73% |
| Wait for appointment about right | 63% | 71% | 69% |
| Listened to well | 81% | 90% | 87% |
| Treated with care and concern | 77% | 89% | 86% |
| Confidence and trust in the clinician | 90% | 94% | 93% |
| Needs met | 88% | 92% | 90% |
In the Friends and Family Test for July 2026, 92% of 210 responses rated the practice good or very good (England: 92%).
CQC's overall rating for Avon Valley Practice is Good, published in May 2017. All 5 key questions are rated Good. It held the same rating in the report before (November 2016).
| Key question | Rating |
|---|---|
| Safe | Good |
| Well-led | Good |
| Caring | Good |
| Responsive | Good |
| Effective | Good |
9,031 patients were registered at Avon Valley Practice in September 2026, up 2.0% on a year earlier (England: down 1.1%).
23% of its patients are aged 65 or over, against 19% across England. With 0.5 full-time-equivalent qualified GPs, there are 16,933 patients per GP, more than the England figure of 2,171 and Bath and North East Somerset, Swindon and Wiltshire's 2,110. The practice also has 5.9 nurses and 2.4 other clinical staff such as pharmacists and physiotherapists (full-time equivalent).
| Year | Qualified GPs (FTE) | All GPs incl. trainees (FTE) |
|---|---|---|
| August 2023 | 3.8 | 6.0 |
| August 2024 | 0.5 | 4.6 |
| August 2025 | 0.5 | 2.7 |
| August 2026 | 0.5 | 2.2 |
From June 2026 to August 2026 the practice recorded 6,357 appointments a month, or 704 per 1,000 registered patients (England: 510). 45% were face to face (England: 63%). 48% took place on the day they were booked and 6% more than 28 days after booking (England: 45% and 5%).
34% were with a GP rather than another member of the practice team. 4% of booked patients did not attend.
| Measure | Avon Valley Practice | Bath and North East Somerset, Swindon and Wiltshire | England |
|---|---|---|---|
| Appointments per 1,000 patients a month | 704 | 556 | 510 |
| Face to face | 45% | 64% | 63% |
| Same day as booked | 48% | 40% | 45% |
| More than 28 days after booking | 6% | 7% | 5% |
| Did not attend | 4% | 3% | 4% |
Compared with England, the practice has a higher share of patients on its registers for coronary heart disease (4.4% against 3.0%), heart failure (1.6% against 1.1%) and peripheral arterial disease (0.8% against 0.6%). It has a lower share for osteoporosis (0.5% against 1.2%) and serious mental illness (0.5% against 1.0%). The practice's patients live in areas with an average deprivation score of 14.6 (England: 21.8; higher is more deprived).
Life expectancy for its patients' neighbourhoods is 85.7 years for women and 82.0 for men (England: 83.0 and 79.1).
| Condition register | Age group | Practice (2024/25) | England |
|---|---|---|---|
| Depression | 18+ yrs | 17.0% | 14.3% |
| High blood pressure | All ages | 16.5% | 15.2% |
| Diabetes | 17+ yrs | 8.1% | 7.9% |
| Asthma | 6+ yrs | 7.4% | 6.6% |
| Chronic kidney disease | 18+ yrs | 6.7% | 4.6% |
| Cancer | All ages | 5.3% | 3.8% |
| Coronary heart disease | All ages | 4.4% | 3.0% |
| Atrial fibrillation | All ages | 3.0% | 2.2% |
| Stroke and TIA | All ages | 2.3% | 1.9% |
| COPD | All ages | 2.0% | 1.9% |
| Heart failure | All ages | 1.6% | 1.1% |
| Rheumatoid arthritis | 16+ yrs | 1.2% | 0.8% |
| Peripheral arterial disease | All ages | 0.8% | 0.6% |
| Epilepsy | 18+ yrs | 0.7% | 0.8% |
| Dementia | All ages | 0.6% | 0.8% |
| Serious mental illness | All ages | 0.5% | 1.0% |
| Osteoporosis | 50+ yrs | 0.5% | 1.2% |
| Learning disability | All ages | 0.4% | 0.6% |
| Palliative care | All ages | 0.3% | 0.6% |
| Screening coverage | Period | Practice | England |
|---|---|---|---|
| Bowel cancer screening (aged 60 to 74) | 2024/25 | 79.2% | 72.9% |
| Breast cancer screening (women aged 53 to 70) | 2024/25 | 86.8% | 72.2% |
| Cervical screening (women aged 25 to 49) | 2023/24 | 79.1% | 67.5% |
| Cervical screening (women aged 50 to 64) | 2023/24 | 78.3% | 74.9% |
Avon Valley Practice, Fairfield, Upavon, Pewsey, SN9 6DZ. Phone: 01980 630221. Website: www.avonvalleypractice.com.
| Nearby practice | Distance | Overall experience good |
|---|---|---|
| Market Lavington Surgery | 11.4 km | 82% |
| Burbage Surgery | 11.6 km | 99% |
| Dr Helen Osborn | 12.8 km | 89% |
| The Barcroft Practice | 13.7 km | 74% |
| St Melor House Surgery | 13.9 km | 95% |
- Sarum Health Group (84% overall experience good)
How do patients rate Avon Valley Practice?
In the 2026 GP Patient Survey, 72% of patients described their overall experience of Avon Valley Practice as good, against 77% across England. 55% found it easy to get through by phone.
How many patients are registered at Avon Valley Practice?
9,031 patients were registered in September 2026, up 2.0% on a year earlier.
What is Avon Valley Practice's CQC rating?
Good overall, published in May 2017.
How many GPs does Avon Valley Practice have?
0.5 full-time-equivalent qualified GPs (1 qualified GP by headcount), which is 16,933 patients per GP against 2,171 across England.
Are appointments at Avon Valley Practice face to face?
45% of appointments from June 2026 to August 2026 were face to face, against 63% across England.
What is Avon Valley Practice's phone number?
01980 630221.