Crane Valley PCN: primary care network practices and patient survey
Crane Valley PCN is a primary care network of 4 GP practices with 36,213 registered patients (September 2026). In the 2026 GP Patient Survey, 87% of its patients described their overall experience as good, above the England figure of 77%. Its practices have 1,750 patients per qualified GP (England: 2,171).
Latest data: September 2026. Registered patients September 2026; GP Patient Survey 2026.
Across the 4 practices in Crane Valley PCN with survey results, the share of patients describing their overall experience as good ranges from 76% at West Moors Group Practice to 92% at The Barcellos Family Practice, with a median of 87% (England: 77%). 2 are above England and 0 below by more than the survey's margin of error. The Verwood Surgery has the highest share finding it easy to get through by phone (90%, England 57%).
| Practice | Registered patients | Overall experience good | Easy to contact by phone | CQC rating | Patients per GP |
|---|---|---|---|---|---|
| The Barcellos Family Practice | 9,001 | 92% | 83% | Good | 1,886 |
| The Cranborne Practice | 14,060 | 91% | 84% | Good | 1,919 |
| The Verwood Surgery | 7,813 | 84% | 90% | Good | 1,308 |
| West Moors Group Practice | 5,339 | 76% | 71% | Good | 2,035 |
Results for the network as a whole, from 467 responses, against Dorset and England.
| Survey question | Crane Valley PCN | Dorset | England |
|---|---|---|---|
| Overall experience good | 87% | 80% | 77% |
| Easy to contact by phone | 83% | 63% | 57% |
| Easy to contact via the website | 72% | 65% | 58% |
| Easy to contact via the NHS App | 77% | 55% | 54% |
| Reception team helpful | 91% | 88% | 85% |
| Last contact good | 84% | 77% | 73% |
| Wait for appointment about right | 71% | 67% | 69% |
| Listened to well | 91% | 89% | 87% |
| Treated with care and concern | 89% | 88% | 86% |
| Confidence and trust in the clinician | 95% | 94% | 93% |
| Needs met | 95% | 92% | 90% |
There are 1,750 registered patients per full-time-equivalent qualified GP in Crane Valley PCN, fewer than England's 2,171 and Dorset's 1,904. Practices recorded 674 appointments a month per 1,000 patients (England: 510), 65% of them face to face. 47% of appointments took place on the day they were booked (England: 45%).
30% of registered patients are aged 65 or over (England: 19%). Lists grew by 1.7% over the year (England: shrank 1.1%).
| Measure | Crane Valley PCN | Dorset | England |
|---|---|---|---|
| Patients per qualified GP | 1,750 | 1,904 | 2,171 |
| Appointments per 1,000 patients a month | 674 | 612 | 510 |
| Face-to-face appointments | 65% | 63% | 63% |
| Same day as booked | 47% | 43% | 45% |
| Did not attend | 2% | 3% | 4% |
| Patients aged 65 or over | 30% | 26% | 19% |
Relative to England, the register furthest above England's rate at practices in Crane Valley PCN is coronary heart disease (4.8% against 3.0%), and the furthest below is osteoporosis (0.7% against 1.2%).
| Condition register | Age group | Crane Valley PCN (2024/25) | England | Patients on register |
|---|---|---|---|---|
| High blood pressure | All ages | 17.6% | 15.2% | 6,206 |
| Depression | 18+ yrs | 12.0% | 14.3% | 3,509 |
| Asthma | 6+ yrs | 8.4% | 6.6% | 2,806 |
| Diabetes | 17+ yrs | 8.2% | 7.9% | 2,431 |
| Cancer | All ages | 5.2% | 3.8% | 1,833 |
| Chronic kidney disease | 18+ yrs | 4.9% | 4.6% | 1,427 |
| Coronary heart disease | All ages | 4.8% | 3.0% | 1,683 |
| Atrial fibrillation | All ages | 3.3% | 2.2% | 1,169 |
| Stroke and TIA | All ages | 3.0% | 1.9% | 1,048 |
| COPD | All ages | 2.0% | 1.9% | 702 |
| Heart failure | All ages | 1.6% | 1.1% | 567 |
| Dementia | All ages | 1.2% | 0.8% | 419 |
| Rheumatoid arthritis | 16+ yrs | 1.1% | 0.8% | 329 |
| Epilepsy | 18+ yrs | 0.7% | 0.8% | 218 |
| Osteoporosis | 50+ yrs | 0.7% | 1.2% | 130 |
| Serious mental illness | All ages | 0.7% | 1.0% | 249 |
| Learning disability | All ages | 0.7% | 0.6% | 235 |
| Peripheral arterial disease | All ages | 0.6% | 0.6% | 216 |
| Palliative care | All ages | 0.6% | 0.6% | 213 |
- Jurassic Coast PCN (3 practices)
- Mid Dorset PCN (8 practices)
- Purbeck PCN (6 practices)
- Sarum West PCN (6 practices)
- Sherborne Area PCN (3 practices)
- The Vale PCN (2 practices)
- Weymouth & Portland PCN (5 practices)
- Wimborne & Ferndown PCN (4 practices)
Which practices are in Crane Valley PCN?
The Barcellos Family Practice, The Cranborne Practice, The Verwood Surgery and West Moors Group Practice.
How do patients rate Crane Valley PCN?
87% described their overall experience as good in the 2026 GP Patient Survey, above the England figure of 77%.
How many patients does Crane Valley PCN cover?
36,213 registered patients across 4 practices in September 2026.
How many patients per GP does Crane Valley PCN have?
1,750 per full-time-equivalent qualified GP, against 2,171 across England.