West Moors Group Practice, Ferndown: patient reviews and CQC rating
West Moors Group Practice is a GP practice in Ferndown with 5,339 registered patients (September 2026). In the 2026 GP Patient Survey, 76% of its patients described their overall experience as good, against 77% across England (Dorset: 80%). The Care Quality Commission rates it Good overall, in a report published in March 2018. It has 2.6 full-time-equivalent qualified GPs, or 2,035 patients per GP.
Latest data: September 2026. Patient survey 2026; registered patients September 2026; appointments to August 2026.
What patients say about West Moors Group Practice
Its best result against England is the share who found it easy to get through to the practice by phone: 71%, above the England figure of 57%. Its weakest is the share who said the wait for their last appointment was about right: 48%, below the England figure of 69%. Of the 11 results in the table, 1 is above England and 1 below by more than the survey's margin of error, and 9 within it.
On overall experience it is 4th of the 4 practices in Ferndown with 50 or more responses. 71% found it easy to get through by phone (England: 57%). The overall experience result is 12 points lower than in 2025 (88%). 120 patients answered the survey (response rate 45%).
| Survey question | West Moors Group Practice | Dorset | England |
|---|---|---|---|
| Overall experience good | 76% | 80% | 77% |
| Easy to contact by phone | 71% | 63% | 57% |
| Easy to contact via the website | 49% | 65% | 58% |
| Easy to contact via the NHS App | 61% | 55% | 54% |
| Reception team helpful | 86% | 88% | 85% |
| Last contact good | 76% | 77% | 73% |
| Wait for appointment about right | 48% | 67% | 69% |
| Listened to well | 87% | 89% | 87% |
| Treated with care and concern | 81% | 88% | 86% |
| Confidence and trust in the clinician | 92% | 94% | 93% |
| Needs met | 92% | 92% | 90% |
In the Friends and Family Test for July 2026, 100% of 11 responses rated the practice good or very good (England: 92%).
CQC's overall rating for West Moors Group Practice is Good, published in March 2018. All 5 key questions are rated Good. It held the same rating in the report before (October 2015).
| Key question | Rating |
|---|---|
| Safe | Good |
| Well-led | Good |
| Caring | Good |
| Responsive | Good |
| Effective | Good |
5,339 patients were registered at West Moors Group Practice in September 2026, down 1.3% on a year earlier (England: down 1.1%).
43% of its patients are aged 65 or over, against 19% across England. With 2.6 full-time-equivalent qualified GPs, there are 2,035 patients per GP, close to the England figure of 2,171 and Dorset's 1,904. The practice also has 1.9 nurses and 1.9 other clinical staff such as pharmacists and physiotherapists (full-time equivalent).
| Year | Qualified GPs (FTE) | All GPs incl. trainees (FTE) |
|---|---|---|
| August 2023 | 1.8 | 2.6 |
| August 2024 | 1.8 | 2.8 |
| August 2025 | 2.6 | 3.7 |
| August 2026 | 2.6 | 3.7 |
From June 2026 to August 2026 the practice recorded 3,190 appointments a month, or 598 per 1,000 registered patients (England: 510). 73% were face to face (England: 63%). 32% took place on the day they were booked and 9% more than 28 days after booking (England: 45% and 5%).
30% were with a GP rather than another member of the practice team. 3% of booked patients did not attend.
| Measure | West Moors Group Practice | Dorset | England |
|---|---|---|---|
| Appointments per 1,000 patients a month | 598 | 612 | 510 |
| Face to face | 73% | 63% | 63% |
| Same day as booked | 32% | 43% | 45% |
| More than 28 days after booking | 9% | 10% | 5% |
| Did not attend | 3% | 3% | 4% |
Compared with England, the practice has a higher share of patients on its registers for coronary heart disease (6.7% against 3.0%), dementia (1.7% against 0.8%) and atrial fibrillation (4.8% against 2.2%). It has a lower share for depression (10.9% against 14.3%). The practice's patients live in areas with an average deprivation score of 14.8 (England: 21.8; higher is more deprived).
Life expectancy for its patients' neighbourhoods is 85.2 years for women and 80.4 for men (England: 83.0 and 79.1).
| Condition register | Age group | Practice (2024/25) | England |
|---|---|---|---|
| High blood pressure | All ages | 24.3% | 15.2% |
| Depression | 18+ yrs | 10.9% | 14.3% |
| Diabetes | 17+ yrs | 10.0% | 7.9% |
| Asthma | 6+ yrs | 9.4% | 6.6% |
| Cancer | All ages | 7.1% | 3.8% |
| Coronary heart disease | All ages | 6.7% | 3.0% |
| Chronic kidney disease | 18+ yrs | 5.0% | 4.6% |
| Atrial fibrillation | All ages | 4.8% | 2.2% |
| Stroke and TIA | All ages | 3.5% | 1.9% |
| COPD | All ages | 2.8% | 1.9% |
| Heart failure | All ages | 2.3% | 1.1% |
| Dementia | All ages | 1.7% | 0.8% |
| Rheumatoid arthritis | 16+ yrs | 1.5% | 0.8% |
| Osteoporosis | 50+ yrs | 1.1% | 1.2% |
| Palliative care | All ages | 0.9% | 0.6% |
| Peripheral arterial disease | All ages | 0.9% | 0.6% |
| Epilepsy | 18+ yrs | 0.9% | 0.8% |
| Serious mental illness | All ages | 0.7% | 1.0% |
| Learning disability | All ages | 0.6% | 0.6% |
| Screening coverage | Period | Practice | England |
|---|---|---|---|
| Bowel cancer screening (aged 60 to 74) | 2024/25 | 81.4% | 72.9% |
| Breast cancer screening (women aged 53 to 70) | 2024/25 | 80.7% | 72.2% |
| Cervical screening (women aged 25 to 49) | 2023/24 | 79.5% | 67.5% |
| Cervical screening (women aged 50 to 64) | 2023/24 | 79.6% | 74.9% |
West Moors Group Practice, 175 Station Road, West Moors, Ferndown, BH22 0HX. Phone: 0844 576 9443. Website: www.wmgp.org.uk.
| Nearby practice | Distance | Overall experience good |
|---|---|---|
| The Barcellos Family Practice | 2.1 km | 92% |
| Orchid House Surgery | 2.5 km | 90% |
| Penny's Hill Practice | 2.5 km | 91% |
| Kinson Road Medical Centre | 6.4 km | 71% |
| The Verwood Surgery | 6.4 km | 84% |
- The Barcellos Family Practice (92% overall experience good)
- The Cranborne Practice (91% overall experience good)
- The Verwood Surgery (84% overall experience good)
How do patients rate West Moors Group Practice?
In the 2026 GP Patient Survey, 76% of patients described their overall experience of West Moors Group Practice as good, against 77% across England. 71% found it easy to get through by phone.
How many patients are registered at West Moors Group Practice?
5,339 patients were registered in September 2026, down 1.3% on a year earlier.
What is West Moors Group Practice's CQC rating?
Good overall, published in March 2018.
How many GPs does West Moors Group Practice have?
2.6 full-time-equivalent qualified GPs (5 qualified GPs by headcount), which is 2,035 patients per GP against 2,171 across England.
Are appointments at West Moors Group Practice face to face?
73% of appointments from June 2026 to August 2026 were face to face, against 63% across England.
What is West Moors Group Practice's phone number?
0844 576 9443.