The Barcellos Family Practice, Ferndown: patient reviews and CQC rating
The Barcellos Family Practice is a GP practice in Ferndown with 9,001 registered patients (September 2026). In the 2026 GP Patient Survey, 92% of its patients described their overall experience as good, above the England figure of 77% (Dorset: 80%). The Care Quality Commission rates it Good overall, in a report published in July 2016. It has 4.8 full-time-equivalent qualified GPs, or 1,886 patients per GP.
Latest data: September 2026. Patient survey 2026; registered patients September 2026; appointments to August 2026.
What patients say about The Barcellos Family Practice
Its best result against England is the share who found it easy to get through to the practice by phone: 83%, above the England figure of 57%. Its result closest to England is the share who said the wait for their last appointment was about right: 70%, against 69% across England. Of the 11 results in the table, 6 are above England and 0 below by more than the survey's margin of error, and 5 within it.
On overall experience it is 1st of the 4 practices in Ferndown with 50 or more responses. 83% found it easy to get through by phone (England: 57%). The overall experience result is 6 points lower than in 2025 (98%). 122 patients answered the survey (response rate 38%).
| Survey question | The Barcellos Family Practice | Dorset | England |
|---|---|---|---|
| Overall experience good | 92% | 80% | 77% |
| Easy to contact by phone | 83% | 63% | 57% |
| Easy to contact via the website | 73% | 65% | 58% |
| Easy to contact via the NHS App | 68% | 55% | 54% |
| Reception team helpful | 93% | 88% | 85% |
| Last contact good | 89% | 77% | 73% |
| Wait for appointment about right | 70% | 67% | 69% |
| Listened to well | 96% | 89% | 87% |
| Treated with care and concern | 92% | 88% | 86% |
| Confidence and trust in the clinician | 97% | 94% | 93% |
| Needs met | 94% | 92% | 90% |
In the Friends and Family Test for July 2026, 97% of 231 responses rated the practice good or very good (England: 92%).
CQC's overall rating for The Barcellos Family Practice is Good, published in July 2016. All 5 key questions are rated Good. It held the same rating in the report before (March 2016).
| Key question | Rating |
|---|---|
| Safe | Good |
| Well-led | Good |
| Caring | Good |
| Responsive | Good |
| Effective | Good |
9,001 patients were registered at The Barcellos Family Practice in September 2026, up 3.2% on a year earlier (England: down 1.1%).
28% of its patients are aged 65 or over, against 19% across England. With 4.8 full-time-equivalent qualified GPs, there are 1,886 patients per GP, fewer than the England figure of 2,171 and Dorset's 1,904. The practice also has 2.7 nurses and 3.5 other clinical staff such as pharmacists and physiotherapists (full-time equivalent).
| Year | Qualified GPs (FTE) | All GPs incl. trainees (FTE) |
|---|---|---|
| August 2023 | 4.0 | 6.1 |
| August 2024 | 4.0 | 7.4 |
| August 2025 | 4.8 | 10.1 |
| August 2026 | 4.8 | 8.0 |
From June 2026 to August 2026 the practice recorded 5,451 appointments a month, or 606 per 1,000 registered patients (England: 510). 52% were face to face (England: 63%). 43% took place on the day they were booked and 7% more than 28 days after booking (England: 45% and 5%).
46% were with a GP rather than another member of the practice team. 3% of booked patients did not attend.
| Measure | The Barcellos Family Practice | Dorset | England |
|---|---|---|---|
| Appointments per 1,000 patients a month | 606 | 612 | 510 |
| Face to face | 52% | 63% | 63% |
| Same day as booked | 43% | 43% | 45% |
| More than 28 days after booking | 7% | 10% | 5% |
| Did not attend | 3% | 3% | 4% |
Compared with England, the practice has a higher share of patients on its registers for a learning disability (1.3% against 0.6%), dementia (1.4% against 0.8%) and stroke or TIA (3.3% against 1.9%). It has a lower share for osteoporosis (0.4% against 1.2%) and serious mental illness (0.7% against 1.0%). The practice's patients live in areas with an average deprivation score of 13.7 (England: 21.8; higher is more deprived).
Life expectancy for its patients' neighbourhoods is 85.7 years for women and 80.8 for men (England: 83.0 and 79.1).
| Condition register | Age group | Practice (2024/25) | England |
|---|---|---|---|
| High blood pressure | All ages | 20.1% | 15.2% |
| Depression | 18+ yrs | 12.6% | 14.3% |
| Diabetes | 17+ yrs | 8.5% | 7.9% |
| Asthma | 6+ yrs | 8.5% | 6.6% |
| Chronic kidney disease | 18+ yrs | 5.8% | 4.6% |
| Cancer | All ages | 5.2% | 3.8% |
| Coronary heart disease | All ages | 4.8% | 3.0% |
| Atrial fibrillation | All ages | 3.4% | 2.2% |
| Stroke and TIA | All ages | 3.3% | 1.9% |
| COPD | All ages | 2.6% | 1.9% |
| Heart failure | All ages | 1.9% | 1.1% |
| Dementia | All ages | 1.4% | 0.8% |
| Learning disability | All ages | 1.3% | 0.6% |
| Rheumatoid arthritis | 16+ yrs | 1.1% | 0.8% |
| Epilepsy | 18+ yrs | 0.9% | 0.8% |
| Peripheral arterial disease | All ages | 0.8% | 0.6% |
| Palliative care | All ages | 0.8% | 0.6% |
| Serious mental illness | All ages | 0.7% | 1.0% |
| Osteoporosis | 50+ yrs | 0.4% | 1.2% |
| Screening coverage | Period | Practice | England |
|---|---|---|---|
| Bowel cancer screening (aged 60 to 74) | 2024/25 | 78.3% | 72.9% |
| Breast cancer screening (women aged 53 to 70) | 2024/25 | 78.8% | 72.2% |
| Cervical screening (women aged 25 to 49) | 2023/24 | 78.4% | 67.5% |
| Cervical screening (women aged 50 to 64) | 2023/24 | 80.3% | 74.9% |
The Barcellos Family Practice, Corbin Avenue, Ferndown, BH22 8AZ. Phone: 01202 897989. Website: www.corbinavenuesurgery.co.uk.
| Nearby practice | Distance | Overall experience good |
|---|---|---|
| Orchid House Surgery | 1.7 km | 90% |
| Penny's Hill Practice | 1.7 km | 91% |
| West Moors Group Practice | 2.1 km | 76% |
| Kinson Road Medical Centre | 5.0 km | 71% |
| James Fisher Medical Centre | 5.3 km | 79% |
- The Cranborne Practice (91% overall experience good)
- The Verwood Surgery (84% overall experience good)
- West Moors Group Practice (76% overall experience good)
How do patients rate The Barcellos Family Practice?
In the 2026 GP Patient Survey, 92% of patients described their overall experience of The Barcellos Family Practice as good, above the England figure of 77%. 83% found it easy to get through by phone.
How many patients are registered at The Barcellos Family Practice?
9,001 patients were registered in September 2026, up 3.2% on a year earlier.
What is The Barcellos Family Practice's CQC rating?
Good overall, published in July 2016.
How many GPs does The Barcellos Family Practice have?
4.8 full-time-equivalent qualified GPs (7 qualified GPs by headcount), which is 1,886 patients per GP against 2,171 across England.
Are appointments at The Barcellos Family Practice face to face?
52% of appointments from June 2026 to August 2026 were face to face, against 63% across England.
What is The Barcellos Family Practice's phone number?
01202 897989.