The Verwood Surgery, Verwood: patient reviews and CQC rating
The Verwood Surgery is a GP practice in Verwood with 7,813 registered patients (September 2026). In the 2026 GP Patient Survey, 84% of its patients described their overall experience as good, against 77% across England (Dorset: 80%). The Care Quality Commission rates it Good overall, in a report published in December 2019. It has 6.0 full-time-equivalent qualified GPs, or 1,308 patients per GP.
Latest data: September 2026. Patient survey 2026; registered patients September 2026; appointments to August 2026.
What patients say about The Verwood Surgery
Its best result against England is the share who found it easy to get through to the practice by phone: 90%, above the England figure of 57%. Its weakest is the share who said the wait for their last appointment was about right: 67%, against 69% across England. Of the 11 results in the table, 3 are above England and 0 below by more than the survey's margin of error, and 8 within it.
90% found it easy to get through by phone (England: 57%). The overall experience result is 3 points lower than in 2025 (87%). 117 patients answered the survey (response rate 43%).
| Survey question | The Verwood Surgery | Dorset | England |
|---|---|---|---|
| Overall experience good | 84% | 80% | 77% |
| Easy to contact by phone | 90% | 63% | 57% |
| Easy to contact via the website | 67% | 65% | 58% |
| Easy to contact via the NHS App | 81% | 55% | 54% |
| Reception team helpful | 88% | 88% | 85% |
| Last contact good | 81% | 77% | 73% |
| Wait for appointment about right | 67% | 67% | 69% |
| Listened to well | 87% | 89% | 87% |
| Treated with care and concern | 88% | 88% | 86% |
| Confidence and trust in the clinician | 91% | 94% | 93% |
| Needs met | 93% | 92% | 90% |
In the Friends and Family Test for July 2026, 98% of 216 responses rated the practice good or very good (England: 92%).
CQC's overall rating for The Verwood Surgery is Good, published in December 2019. All 5 key questions are rated Good. It held the same rating in the report before (June 2016).
| Key question | Rating |
|---|---|
| Safe | Good |
| Well-led | Good |
| Caring | Good |
| Responsive | Good |
| Effective | Good |
7,813 patients were registered at The Verwood Surgery in September 2026, down 0.9% on a year earlier (England: down 1.1%).
30% of its patients are aged 65 or over, against 19% across England. With 6.0 full-time-equivalent qualified GPs, there are 1,308 patients per GP, fewer than the England figure of 2,171 and Dorset's 1,904. The practice also has 2.2 nurses and 2.5 other clinical staff such as pharmacists and physiotherapists (full-time equivalent).
| Year | Qualified GPs (FTE) | All GPs incl. trainees (FTE) |
|---|---|---|
| August 2023 | 6.0 | 6.6 |
| August 2024 | 6.0 | 6.8 |
| August 2025 | 6.0 | 7.0 |
| August 2026 | 6.0 | 7.0 |
From June 2026 to August 2026 the practice recorded 4,629 appointments a month, or 593 per 1,000 registered patients (England: 510). 63% were face to face (England: 63%). 45% took place on the day they were booked and 9% more than 28 days after booking (England: 45% and 5%).
36% were with a GP rather than another member of the practice team. 3% of booked patients did not attend.
| Measure | The Verwood Surgery | Dorset | England |
|---|---|---|---|
| Appointments per 1,000 patients a month | 593 | 612 | 510 |
| Face to face | 63% | 63% | 63% |
| Same day as booked | 45% | 43% | 45% |
| More than 28 days after booking | 9% | 10% | 5% |
| Did not attend | 3% | 3% | 4% |
Compared with England, the practice has a higher share of patients on its registers for heart failure (1.9% against 1.1%), stroke or TIA (3.1% against 1.9%) and chronic kidney disease (7.7% against 4.6%). It has a lower share for serious mental illness (0.6% against 1.0%). The practice's patients live in areas with an average deprivation score of 9.3 (England: 21.8; higher is more deprived).
Life expectancy for its patients' neighbourhoods is 85.4 years for women and 82.2 for men (England: 83.0 and 79.1).
| Condition register | Age group | Practice (2024/25) | England |
|---|---|---|---|
| High blood pressure | All ages | 19.1% | 15.2% |
| Depression | 18+ yrs | 14.7% | 14.3% |
| Asthma | 6+ yrs | 8.9% | 6.6% |
| Chronic kidney disease | 18+ yrs | 7.7% | 4.6% |
| Diabetes | 17+ yrs | 7.3% | 7.9% |
| Cancer | All ages | 5.6% | 3.8% |
| Coronary heart disease | All ages | 4.6% | 3.0% |
| Atrial fibrillation | All ages | 3.5% | 2.2% |
| Stroke and TIA | All ages | 3.1% | 1.9% |
| Heart failure | All ages | 1.9% | 1.1% |
| COPD | All ages | 1.6% | 1.9% |
| Osteoporosis | 50+ yrs | 1.6% | 1.2% |
| Dementia | All ages | 1.3% | 0.8% |
| Rheumatoid arthritis | 16+ yrs | 1.2% | 0.8% |
| Palliative care | All ages | 0.8% | 0.6% |
| Peripheral arterial disease | All ages | 0.7% | 0.6% |
| Serious mental illness | All ages | 0.6% | 1.0% |
| Epilepsy | 18+ yrs | 0.5% | 0.8% |
| Learning disability | All ages | 0.5% | 0.6% |
| Screening coverage | Period | Practice | England |
|---|---|---|---|
| Bowel cancer screening (aged 60 to 74) | 2024/25 | 81.8% | 72.9% |
| Breast cancer screening (women aged 53 to 70) | 2024/25 | 81.5% | 72.2% |
| Cervical screening (women aged 25 to 49) | 2023/24 | 77.5% | 67.5% |
| Cervical screening (women aged 50 to 64) | 2023/24 | 83.3% | 74.9% |
The Verwood Surgery, 15 Station Road, Verwood, BH31 7PY. Phone: 01202 825353. Website: www.verwoodsurgery.co.uk.
| Nearby practice | Distance | Overall experience good |
|---|---|---|
| The Cranborne Practice | 5.0 km | 91% |
| West Moors Group Practice | 6.4 km | 76% |
| Ringwood Medical Practice at Ringwood Medical Centre | 7.5 km | 75% |
| The Fordingbridge Surgery | 8.0 km | 85% |
| The Barcellos Family Practice | 8.2 km | 92% |
- The Barcellos Family Practice (92% overall experience good)
- The Cranborne Practice (91% overall experience good)
- West Moors Group Practice (76% overall experience good)
How do patients rate The Verwood Surgery?
In the 2026 GP Patient Survey, 84% of patients described their overall experience of The Verwood Surgery as good, against 77% across England. 90% found it easy to get through by phone.
How many patients are registered at The Verwood Surgery?
7,813 patients were registered in September 2026, down 0.9% on a year earlier.
What is The Verwood Surgery's CQC rating?
Good overall, published in December 2019.
How many GPs does The Verwood Surgery have?
6.0 full-time-equivalent qualified GPs (7 qualified GPs by headcount), which is 1,308 patients per GP against 2,171 across England.
Are appointments at The Verwood Surgery face to face?
63% of appointments from June 2026 to August 2026 were face to face, against 63% across England.
What is The Verwood Surgery's phone number?
01202 825353.