Gillingham Medical Practice, Gillingham: patient reviews and CQC rating
Gillingham Medical Practice is a GP practice in Gillingham with 13,262 registered patients (September 2026). In the 2026 GP Patient Survey, 76% of its patients described their overall experience as good, against 77% across England (Dorset: 80%). The Care Quality Commission rates it Good overall, in a report published in September 2016. It has 5.0 full-time-equivalent qualified GPs, or 2,661 patients per GP.
Latest data: September 2026. Patient survey 2026; registered patients September 2026; appointments to August 2026.
What patients say about Gillingham Medical Practice
Its best result against England is the share who described their last contact with the practice as good: 78%, against 73% across England. Its weakest is the share who found it easy to get through to the practice by phone: 51%, against 57% across England. With 103 responses, none of its 11 results differs from England by more than the survey's margin of error.
On overall experience it is 10th of the 13 practices in Gillingham with 50 or more responses. 51% found it easy to get through by phone (England: 57%). The overall experience result is 1 point lower than in 2025 (77%). 103 patients answered the survey (response rate 33%).
| Survey question | Gillingham Medical Practice | Dorset | England |
|---|---|---|---|
| Overall experience good | 76% | 80% | 77% |
| Easy to contact by phone | 51% | 63% | 57% |
| Easy to contact via the website | 59% | 65% | 58% |
| Easy to contact via the NHS App | 58% | 55% | 54% |
| Reception team helpful | 87% | 88% | 85% |
| Last contact good | 78% | 77% | 73% |
| Wait for appointment about right | 67% | 67% | 69% |
| Listened to well | 86% | 89% | 87% |
| Treated with care and concern | 87% | 88% | 86% |
| Confidence and trust in the clinician | 97% | 94% | 93% |
| Needs met | 90% | 92% | 90% |
In the Friends and Family Test for July 2026, 97% of 500 responses rated the practice good or very good (England: 92%).
CQC's overall rating for Gillingham Medical Practice is Good, published in September 2016. All 5 key questions are rated Good.
| Key question | Rating |
|---|---|
| Safe | Good |
| Well-led | Good |
| Caring | Good |
| Responsive | Good |
| Effective | Good |
13,262 patients were registered at Gillingham Medical Practice in September 2026, down 0.9% on a year earlier (England: down 1.1%).
28% of its patients are aged 65 or over, against 19% across England. With 5.0 full-time-equivalent qualified GPs, there are 2,661 patients per GP, more than the England figure of 2,171 and Dorset's 1,904. The practice also has 7.0 nurses and 2.5 other clinical staff such as pharmacists and physiotherapists (full-time equivalent).
| Year | Qualified GPs (FTE) | All GPs incl. trainees (FTE) |
|---|---|---|
| August 2023 | 5.0 | 6.1 |
| August 2024 | 5.0 | 6.1 |
| August 2025 | 5.0 | 5.0 |
| August 2026 | 5.0 | 6.1 |
From June 2026 to August 2026 the practice recorded 5,927 appointments a month, or 447 per 1,000 registered patients (England: 510). 84% were face to face (England: 63%). 31% took place on the day they were booked and 25% more than 28 days after booking (England: 45% and 5%).
37% were with a GP rather than another member of the practice team. 4% of booked patients did not attend.
| Measure | Gillingham Medical Practice | Dorset | England |
|---|---|---|---|
| Appointments per 1,000 patients a month | 447 | 612 | 510 |
| Face to face | 84% | 63% | 63% |
| Same day as booked | 31% | 43% | 45% |
| More than 28 days after booking | 25% | 10% | 5% |
| Did not attend | 4% | 3% | 4% |
Compared with England, the practice has a higher share of patients on its registers for heart failure (2.5% against 1.1%), osteoporosis (2.3% against 1.2%) and palliative or supportive care needs (1.0% against 0.6%). It has a lower share for depression (10.9% against 14.3%). The practice's patients live in areas with an average deprivation score of 14.6 (England: 21.8; higher is more deprived).
Life expectancy for its patients' neighbourhoods is 84.7 years for women and 81.2 for men (England: 83.0 and 79.1).
| Condition register | Age group | Practice (2024/25) | England |
|---|---|---|---|
| High blood pressure | All ages | 19.1% | 15.2% |
| Depression | 18+ yrs | 10.9% | 14.3% |
| Diabetes | 17+ yrs | 9.3% | 7.9% |
| Asthma | 6+ yrs | 8.2% | 6.6% |
| Chronic kidney disease | 18+ yrs | 6.4% | 4.6% |
| Cancer | All ages | 5.7% | 3.8% |
| Coronary heart disease | All ages | 4.9% | 3.0% |
| Atrial fibrillation | All ages | 3.7% | 2.2% |
| Stroke and TIA | All ages | 3.0% | 1.9% |
| Heart failure | All ages | 2.5% | 1.1% |
| Osteoporosis | 50+ yrs | 2.3% | 1.2% |
| COPD | All ages | 2.3% | 1.9% |
| Dementia | All ages | 1.1% | 0.8% |
| Rheumatoid arthritis | 16+ yrs | 1.0% | 0.8% |
| Serious mental illness | All ages | 1.0% | 1.0% |
| Palliative care | All ages | 1.0% | 0.6% |
| Peripheral arterial disease | All ages | 0.8% | 0.6% |
| Epilepsy | 18+ yrs | 0.7% | 0.8% |
| Learning disability | All ages | 0.5% | 0.6% |
| Screening coverage | Period | Practice | England |
|---|---|---|---|
| Bowel cancer screening (aged 60 to 74) | 2024/25 | 79.4% | 72.9% |
| Breast cancer screening (women aged 53 to 70) | 2024/25 | 74.0% | 72.2% |
| Cervical screening (women aged 25 to 49) | 2023/24 | 77.2% | 67.5% |
| Cervical screening (women aged 50 to 64) | 2023/24 | 75.5% | 74.9% |
Gillingham Medical Practice, The Barn Surgery, Newbury, Gillingham, SP8 4XS. Phone: 077944905884. Website: www.gillinghamsurgery.co.uk.
| Nearby practice | Distance | Overall experience good |
|---|---|---|
| The Silton Surgery | 5.4 km | 96% |
| Mere Surgery | 6.0 km | 100% |
| Wincanton Health Centre | 10.6 km | 68% |
| Hindon Surgery | 11.8 km | 97% |
| The Blackmore Vale Partnership | 12.2 km | 87% |
- The Blackmore Vale Partnership (87% overall experience good)
How do patients rate Gillingham Medical Practice?
In the 2026 GP Patient Survey, 76% of patients described their overall experience of Gillingham Medical Practice as good, against 77% across England. 51% found it easy to get through by phone.
How many patients are registered at Gillingham Medical Practice?
13,262 patients were registered in September 2026, down 0.9% on a year earlier.
What is Gillingham Medical Practice's CQC rating?
Good overall, published in September 2016.
How many GPs does Gillingham Medical Practice have?
5.0 full-time-equivalent qualified GPs (9 qualified GPs by headcount), which is 2,661 patients per GP against 2,171 across England.
Are appointments at Gillingham Medical Practice face to face?
84% of appointments from June 2026 to August 2026 were face to face, against 63% across England.
What is Gillingham Medical Practice's phone number?
077944905884.