Wincanton Health Centre, Wincanton: patient reviews and CQC rating
Wincanton Health Centre is a GP practice in Wincanton with 8,632 registered patients (September 2026). In the 2026 GP Patient Survey, 68% of its patients described their overall experience as good, below the England figure of 77% (Somerset: 79%). The Care Quality Commission rates it Good overall, in a report published in July 2019. It has 5.0 full-time-equivalent qualified GPs, or 1,725 patients per GP.
Latest data: September 2026. Patient survey 2026; registered patients September 2026; appointments to August 2026.
What patients say about Wincanton Health Centre
Its best result against England is the share who found it easy to contact the practice using the NHS App: 75%, above the England figure of 54%. Its weakest is the share who had confidence and trust in the healthcare professional they saw: 82%, below the England figure of 93%. Of the 11 results in the table, 1 is above England and 5 below by more than the survey's margin of error, and 5 within it.
62% found it easy to get through by phone (England: 57%). The overall experience result is 10 points lower than in 2025 (78%). 117 patients answered the survey (response rate 34%).
| Survey question | Wincanton Health Centre | Somerset | England |
|---|---|---|---|
| Overall experience good | 68% | 79% | 77% |
| Easy to contact by phone | 62% | 60% | 57% |
| Easy to contact via the website | 67% | 61% | 58% |
| Easy to contact via the NHS App | 75% | 59% | 54% |
| Reception team helpful | 84% | 87% | 85% |
| Last contact good | 72% | 75% | 73% |
| Wait for appointment about right | 72% | 70% | 69% |
| Listened to well | 78% | 89% | 87% |
| Treated with care and concern | 78% | 88% | 86% |
| Confidence and trust in the clinician | 82% | 94% | 93% |
| Needs met | 83% | 91% | 90% |
CQC's overall rating for Wincanton Health Centre is Good, published in July 2019. All 5 key questions are rated Good. Its previous overall rating was Requires Improvement (September 2018).
| Key question | Rating |
|---|---|
| Safe | Good |
| Well-led | Good |
| Caring | Good |
| Responsive | Good |
| Effective | Good |
8,632 patients were registered at Wincanton Health Centre in September 2026, down 0.5% on a year earlier (England: down 1.1%).
26% of its patients are aged 65 or over, against 19% across England. With 5.0 full-time-equivalent qualified GPs, there are 1,725 patients per GP, fewer than the England figure of 2,171 and Somerset's 1,975. The practice also has 3.8 nurses and 4.1 other clinical staff such as pharmacists and physiotherapists (full-time equivalent).
| Year | Qualified GPs (FTE) | All GPs incl. trainees (FTE) |
|---|---|---|
| August 2023 | 2.4 | 3.3 |
| August 2024 | 1.5 | 1.5 |
| August 2025 | 4.1 | 4.1 |
| August 2026 | 5.0 | 5.0 |
From June 2026 to August 2026 the practice recorded 3,681 appointments a month, or 426 per 1,000 registered patients (England: 510). 83% were face to face (England: 63%). 34% took place on the day they were booked and 7% more than 28 days after booking (England: 45% and 5%).
17% were with a GP rather than another member of the practice team. 3% of booked patients did not attend.
| Measure | Wincanton Health Centre | Somerset | England |
|---|---|---|---|
| Appointments per 1,000 patients a month | 426 | 494 | 510 |
| Face to face | 83% | 65% | 63% |
| Same day as booked | 34% | 41% | 45% |
| More than 28 days after booking | 7% | 7% | 5% |
| Did not attend | 3% | 4% | 4% |
Compared with England, the practice has a higher share of patients on its registers for peripheral arterial disease (1.0% against 0.6%), osteoporosis (2.1% against 1.2%) and heart failure (1.8% against 1.1%). It has a lower share for a learning disability (0.3% against 0.6%). The practice's patients live in areas with an average deprivation score of 18.6 (England: 21.8; higher is more deprived).
Life expectancy for its patients' neighbourhoods is 86.3 years for women and 81.1 for men (England: 83.0 and 79.1).
| Condition register | Age group | Practice (2024/25) | England |
|---|---|---|---|
| High blood pressure | All ages | 21.4% | 15.2% |
| Depression | 18+ yrs | 18.5% | 14.3% |
| Diabetes | 17+ yrs | 8.9% | 7.9% |
| Asthma | 6+ yrs | 7.7% | 6.6% |
| Cancer | All ages | 5.8% | 3.8% |
| Chronic kidney disease | 18+ yrs | 5.6% | 4.6% |
| Coronary heart disease | All ages | 3.8% | 3.0% |
| Atrial fibrillation | All ages | 3.4% | 2.2% |
| COPD | All ages | 2.5% | 1.9% |
| Stroke and TIA | All ages | 2.2% | 1.9% |
| Osteoporosis | 50+ yrs | 2.1% | 1.2% |
| Heart failure | All ages | 1.8% | 1.1% |
| Serious mental illness | All ages | 1.1% | 1.0% |
| Peripheral arterial disease | All ages | 1.0% | 0.6% |
| Rheumatoid arthritis | 16+ yrs | 0.9% | 0.8% |
| Epilepsy | 18+ yrs | 0.9% | 0.8% |
| Dementia | All ages | 0.6% | 0.8% |
| Palliative care | All ages | 0.4% | 0.6% |
| Learning disability | All ages | 0.3% | 0.6% |
| Screening coverage | Period | Practice | England |
|---|---|---|---|
| Bowel cancer screening (aged 60 to 74) | 2024/25 | 75.6% | 72.9% |
| Breast cancer screening (women aged 53 to 70) | 2024/25 | 81.4% | 72.2% |
| Cervical screening (women aged 25 to 49) | 2023/24 | 78.6% | 67.5% |
| Cervical screening (women aged 50 to 64) | 2023/24 | 76.7% | 74.9% |
Wincanton Health Centre, Dykes Way, Wincanton, BA9 9FQ. Phone: 01963 435700. Website: www.wincantonhealth.co.uk.
| Nearby practice | Distance | Overall experience good |
|---|---|---|
| Bruton Surgery | 6.9 km | 93% |
| The Silton Surgery | 7.6 km | 96% |
| Millbrook Surgery - Castle Cary | 7.8 km | 95% |
| Milborne Port Surgery | 10.1 km | 92% |
| Gillingham Medical Practice | 10.6 km | 76% |
- Bruton Surgery (93% overall experience good)
- Milborne Port Surgery (92% overall experience good)
- Millbrook Surgery - Castle Cary (95% overall experience good)
- Queen Camel Medical Centre (99% overall experience good)
How do patients rate Wincanton Health Centre?
In the 2026 GP Patient Survey, 68% of patients described their overall experience of Wincanton Health Centre as good, below the England figure of 77%. 62% found it easy to get through by phone.
How many patients are registered at Wincanton Health Centre?
8,632 patients were registered in September 2026, down 0.5% on a year earlier.
What is Wincanton Health Centre's CQC rating?
Good overall, published in July 2019.
How many GPs does Wincanton Health Centre have?
5.0 full-time-equivalent qualified GPs (6 qualified GPs by headcount), which is 1,725 patients per GP against 2,171 across England.
Are appointments at Wincanton Health Centre face to face?
83% of appointments from June 2026 to August 2026 were face to face, against 63% across England.
What is Wincanton Health Centre's phone number?
01963 435700.