Millbrook Surgery - Castle Cary, Castle Cary: patient reviews and CQC rating
Millbrook Surgery - Castle Cary is a GP practice in Castle Cary with 7,031 registered patients (September 2026). In the 2026 GP Patient Survey, 95% of its patients described their overall experience as good, above the England figure of 77% (Somerset: 79%). The Care Quality Commission rates it Good overall, in a report published in October 2016. It has 4.6 full-time-equivalent qualified GPs, or 1,542 patients per GP.
Latest data: September 2026. Patient survey 2026; registered patients September 2026; appointments to August 2026.
What patients say about Millbrook Surgery - Castle Cary
Its best result against England is the share who found it easy to contact the practice through its website: 91%, above the England figure of 58%. Its result closest to England is the share who said their needs were met at their last appointment: 95%, against 90% across England. Of the 11 results in the table, 9 are above England and 0 below by more than the survey's margin of error, and 2 within it.
84% found it easy to get through by phone (England: 57%). The overall experience result is 5 points higher than in 2025 (90%). 97 patients answered the survey (response rate 34%).
| Survey question | Millbrook Surgery - Castle Cary | Somerset | England |
|---|---|---|---|
| Overall experience good | 95% | 79% | 77% |
| Easy to contact by phone | 84% | 60% | 57% |
| Easy to contact via the website | 91% | 61% | 58% |
| Easy to contact via the NHS App | 68% | 59% | 54% |
| Reception team helpful | 93% | 87% | 85% |
| Last contact good | 93% | 75% | 73% |
| Wait for appointment about right | 97% | 70% | 69% |
| Listened to well | 96% | 89% | 87% |
| Treated with care and concern | 96% | 88% | 86% |
| Confidence and trust in the clinician | 98% | 94% | 93% |
| Needs met | 95% | 91% | 90% |
CQC's overall rating for Millbrook Surgery - Castle Cary is Good, published in October 2016. All 5 key questions are rated Good.
| Key question | Rating |
|---|---|
| Safe | Good |
| Well-led | Good |
| Caring | Good |
| Responsive | Good |
| Effective | Good |
7,031 patients were registered at Millbrook Surgery - Castle Cary in September 2026, up 1.3% on a year earlier (England: down 1.1%).
29% of its patients are aged 65 or over, against 19% across England. With 4.6 full-time-equivalent qualified GPs, there are 1,542 patients per GP, fewer than the England figure of 2,171 and Somerset's 1,975. The practice also has 1.8 nurses and 5.5 other clinical staff such as pharmacists and physiotherapists (full-time equivalent).
| Year | Qualified GPs (FTE) | All GPs incl. trainees (FTE) |
|---|---|---|
| August 2023 | 2.5 | 4.7 |
| August 2024 | 4.1 | 9.4 |
| August 2025 | 4.1 | 7.9 |
| August 2026 | 4.6 | 5.4 |
From June 2026 to August 2026 the practice recorded 3,566 appointments a month, or 507 per 1,000 registered patients (England: 510). 75% were face to face (England: 63%). 37% took place on the day they were booked and 5% more than 28 days after booking (England: 45% and 5%).
24% were with a GP rather than another member of the practice team. 4% of booked patients did not attend.
| Measure | Millbrook Surgery - Castle Cary | Somerset | England |
|---|---|---|---|
| Appointments per 1,000 patients a month | 507 | 494 | 510 |
| Face to face | 75% | 65% | 63% |
| Same day as booked | 37% | 41% | 45% |
| More than 28 days after booking | 5% | 7% | 5% |
| Did not attend | 4% | 4% | 4% |
Compared with England, the practice has a higher share of patients on its registers for dementia (1.3% against 0.8%), cancer (6.0% against 3.8%) and atrial fibrillation (3.2% against 2.2%). It has a lower share for palliative or supportive care needs (0.2% against 0.6%) and chronic kidney disease (2.8% against 4.6%). The practice's patients live in areas with an average deprivation score of 17.3 (England: 21.8; higher is more deprived).
Life expectancy for its patients' neighbourhoods is 85.5 years for women and 80.6 for men (England: 83.0 and 79.1).
| Condition register | Age group | Practice (2024/25) | England |
|---|---|---|---|
| High blood pressure | All ages | 18.5% | 15.2% |
| Depression | 18+ yrs | 17.2% | 14.3% |
| Asthma | 6+ yrs | 8.1% | 6.6% |
| Diabetes | 17+ yrs | 7.1% | 7.9% |
| Cancer | All ages | 6.0% | 3.8% |
| Coronary heart disease | All ages | 3.5% | 3.0% |
| Atrial fibrillation | All ages | 3.2% | 2.2% |
| Chronic kidney disease | 18+ yrs | 2.8% | 4.6% |
| Stroke and TIA | All ages | 2.5% | 1.9% |
| COPD | All ages | 1.8% | 1.9% |
| Osteoporosis | 50+ yrs | 1.5% | 1.2% |
| Dementia | All ages | 1.3% | 0.8% |
| Heart failure | All ages | 1.3% | 1.1% |
| Rheumatoid arthritis | 16+ yrs | 0.8% | 0.8% |
| Serious mental illness | All ages | 0.8% | 1.0% |
| Epilepsy | 18+ yrs | 0.8% | 0.8% |
| Peripheral arterial disease | All ages | 0.7% | 0.6% |
| Learning disability | All ages | 0.6% | 0.6% |
| Palliative care | All ages | 0.2% | 0.6% |
| Screening coverage | Period | Practice | England |
|---|---|---|---|
| Bowel cancer screening (aged 60 to 74) | 2024/25 | 78.4% | 72.9% |
| Breast cancer screening (women aged 53 to 70) | 2024/25 | 78.8% | 72.2% |
| Cervical screening (women aged 25 to 49) | 2023/24 | 75.5% | 67.5% |
| Cervical screening (women aged 50 to 64) | 2023/24 | 79.7% | 74.9% |
Millbrook Surgery - Castle Cary, Millbrook Surgery,, Millbrook Gardens,, Castle Cary, BA7 7EE. Phone: 01963 350210. Website: www.millbrook-surgery.nhs.uk.
| Nearby practice | Distance | Overall experience good |
|---|---|---|
| Bruton Surgery | 5.3 km | 93% |
| Wincanton Health Centre | 7.8 km | 68% |
| Queen Camel Medical Centre | 8.9 km | 99% |
| Park Medical Practice | 11.1 km | 82% |
| Grove House Surgery | 11.4 km | 87% |
- Bruton Surgery (93% overall experience good)
- Milborne Port Surgery (92% overall experience good)
- Queen Camel Medical Centre (99% overall experience good)
- Wincanton Health Centre (68% overall experience good)
How do patients rate Millbrook Surgery - Castle Cary?
In the 2026 GP Patient Survey, 95% of patients described their overall experience of Millbrook Surgery - Castle Cary as good, above the England figure of 77%. 84% found it easy to get through by phone.
How many patients are registered at Millbrook Surgery - Castle Cary?
7,031 patients were registered in September 2026, up 1.3% on a year earlier.
What is Millbrook Surgery - Castle Cary's CQC rating?
Good overall, published in October 2016.
How many GPs does Millbrook Surgery - Castle Cary have?
4.6 full-time-equivalent qualified GPs (7 qualified GPs by headcount), which is 1,542 patients per GP against 2,171 across England.
Are appointments at Millbrook Surgery - Castle Cary face to face?
75% of appointments from June 2026 to August 2026 were face to face, against 63% across England.
What is Millbrook Surgery - Castle Cary's phone number?
01963 350210.