Park Medical Practice, Shepton Mallet: patient reviews and CQC rating
Park Medical Practice is a GP practice in Shepton Mallet with 10,739 registered patients (September 2026). In the 2026 GP Patient Survey, 82% of its patients described their overall experience as good, against 77% across England (Somerset: 79%). The Care Quality Commission rates it Good overall, in a report published in January 2017. It has 6.0 full-time-equivalent qualified GPs, or 1,785 patients per GP.
Latest data: September 2026. Patient survey 2026; registered patients September 2026; appointments to August 2026.
What patients say about Park Medical Practice
Its best result against England is the share who found it easy to contact the practice through its website: 76%, above the England figure of 58%. Its weakest is the share who said the wait for their last appointment was about right: 64%, against 69% across England. Of the 11 results in the table, 3 are above England and 0 below by more than the survey's margin of error, and 8 within it.
55% found it easy to get through by phone (England: 57%). The overall experience result is 6 points higher than in 2025 (76%). 108 patients answered the survey (response rate 31%).
| Survey question | Park Medical Practice | Somerset | England |
|---|---|---|---|
| Overall experience good | 82% | 79% | 77% |
| Easy to contact by phone | 55% | 60% | 57% |
| Easy to contact via the website | 76% | 61% | 58% |
| Easy to contact via the NHS App | 71% | 59% | 54% |
| Reception team helpful | 89% | 87% | 85% |
| Last contact good | 76% | 75% | 73% |
| Wait for appointment about right | 64% | 70% | 69% |
| Listened to well | 92% | 89% | 87% |
| Treated with care and concern | 90% | 88% | 86% |
| Confidence and trust in the clinician | 99% | 94% | 93% |
| Needs met | 96% | 91% | 90% |
In the Friends and Family Test for July 2026, 92% of 157 responses rated the practice good or very good (England: 92%).
CQC's overall rating for Park Medical Practice is Good, published in January 2017. All 5 key questions are rated Good. It held the same rating in the report before (October 2016).
| Key question | Rating |
|---|---|
| Safe | Good |
| Well-led | Good |
| Caring | Good |
| Responsive | Good |
| Effective | Good |
10,739 patients were registered at Park Medical Practice in September 2026, down 3.9% on a year earlier (England: down 1.1%).
23% of its patients are aged 65 or over, against 19% across England. With 6.0 full-time-equivalent qualified GPs, there are 1,785 patients per GP, fewer than the England figure of 2,171 and Somerset's 1,975. The practice also has 5.6 nurses and 4.3 other clinical staff such as pharmacists and physiotherapists (full-time equivalent).
| Year | Qualified GPs (FTE) | All GPs incl. trainees (FTE) |
|---|---|---|
| August 2023 | 4.8 | 8.1 |
| August 2024 | 4.9 | 7.4 |
| August 2025 | 4.9 | 9.3 |
| August 2026 | 6.0 | 10.5 |
From June 2026 to August 2026 the practice recorded 5,518 appointments a month, or 514 per 1,000 registered patients (England: 510). 70% were face to face (England: 63%). 31% took place on the day they were booked and 8% more than 28 days after booking (England: 45% and 5%).
36% were with a GP rather than another member of the practice team. 5% of booked patients did not attend.
| Measure | Park Medical Practice | Somerset | England |
|---|---|---|---|
| Appointments per 1,000 patients a month | 514 | 494 | 510 |
| Face to face | 70% | 65% | 63% |
| Same day as booked | 31% | 41% | 45% |
| More than 28 days after booking | 8% | 7% | 5% |
| Did not attend | 5% | 4% | 4% |
Compared with England, the practice has a higher share of patients on its registers for heart failure (1.6% against 1.1%), depression (19.4% against 14.3%) and atrial fibrillation (3.0% against 2.2%). It has a lower share for a learning disability (0.2% against 0.6%). The practice's patients live in areas with an average deprivation score of 18.1 (England: 21.8; higher is more deprived).
Life expectancy for its patients' neighbourhoods is 83.5 years for women and 80.0 for men (England: 83.0 and 79.1).
| Condition register | Age group | Practice (2024/25) | England |
|---|---|---|---|
| Depression | 18+ yrs | 19.4% | 14.3% |
| High blood pressure | All ages | 16.9% | 15.2% |
| Diabetes | 17+ yrs | 7.6% | 7.9% |
| Asthma | 6+ yrs | 6.5% | 6.6% |
| Chronic kidney disease | 18+ yrs | 5.0% | 4.6% |
| Cancer | All ages | 4.8% | 3.8% |
| Coronary heart disease | All ages | 3.4% | 3.0% |
| Atrial fibrillation | All ages | 3.0% | 2.2% |
| COPD | All ages | 2.0% | 1.9% |
| Stroke and TIA | All ages | 2.0% | 1.9% |
| Heart failure | All ages | 1.6% | 1.1% |
| Rheumatoid arthritis | 16+ yrs | 1.2% | 0.8% |
| Osteoporosis | 50+ yrs | 1.1% | 1.2% |
| Serious mental illness | All ages | 0.8% | 1.0% |
| Dementia | All ages | 0.8% | 0.8% |
| Epilepsy | 18+ yrs | 0.8% | 0.8% |
| Peripheral arterial disease | All ages | 0.6% | 0.6% |
| Palliative care | All ages | 0.4% | 0.6% |
| Learning disability | All ages | 0.2% | 0.6% |
| Screening coverage | Period | Practice | England |
|---|---|---|---|
| Bowel cancer screening (aged 60 to 74) | 2024/25 | 72.8% | 72.9% |
| Breast cancer screening (women aged 53 to 70) | 2024/25 | 68.3% | 72.2% |
| Cervical screening (women aged 25 to 49) | 2023/24 | 69.0% | 67.5% |
| Cervical screening (women aged 50 to 64) | 2023/24 | 69.6% | 74.9% |
Park Medical Practice, The Park Medical Practice, Cannards Grave Road, Shepton Mallet, BA4 5RT. Phone: 01749 334383.
| Nearby practice | Distance | Overall experience good |
|---|---|---|
| Grove House Surgery | 0.8 km | 87% |
| Oakhill Surgery | 4.4 km | 98% |
| Wells Health Centre Partnership | 7.8 km | 90% |
| Wells City Practice | 7.8 km | 91% |
| Mendip Country Practice | 9.1 km | 92% |
- Beckington Family Practice (80% overall experience good)
- Grove House Surgery (87% overall experience good)
- Mendip Country Practice (92% overall experience good)
- Oakhill Surgery (98% overall experience good)
How do patients rate Park Medical Practice?
In the 2026 GP Patient Survey, 82% of patients described their overall experience of Park Medical Practice as good, against 77% across England. 55% found it easy to get through by phone.
How many patients are registered at Park Medical Practice?
10,739 patients were registered in September 2026, down 3.9% on a year earlier.
What is Park Medical Practice's CQC rating?
Good overall, published in January 2017.
How many GPs does Park Medical Practice have?
6.0 full-time-equivalent qualified GPs (9 qualified GPs by headcount), which is 1,785 patients per GP against 2,171 across England.
Are appointments at Park Medical Practice face to face?
70% of appointments from June 2026 to August 2026 were face to face, against 63% across England.
What is Park Medical Practice's phone number?
01749 334383.