Wells Health Centre Partnership, Wells: patient reviews and CQC rating
Wells Health Centre Partnership is a GP practice in Wells with 11,778 registered patients (September 2026). In the 2026 GP Patient Survey, 90% of its patients described their overall experience as good, above the England figure of 77% (Somerset: 79%). The Care Quality Commission rates it Good overall, in a report published in December 2017. It has 7.1 full-time-equivalent qualified GPs, or 1,669 patients per GP.
Latest data: September 2026. Patient survey 2026; registered patients September 2026; appointments to August 2026.
What patients say about Wells Health Centre Partnership
Its best result against England is the share who found it easy to get through to the practice by phone: 81%, above the England figure of 57%. Its weakest is the share who found it easy to contact the practice through its website: 41%, below the England figure of 58%. Of the 11 results in the table, 5 are above England and 1 below by more than the survey's margin of error, and 5 within it.
81% found it easy to get through by phone (England: 57%). The overall experience result is unchanged from 2025 (90%). 109 patients answered the survey (response rate 34%).
| Survey question | Wells Health Centre Partnership | Somerset | England |
|---|---|---|---|
| Overall experience good | 90% | 79% | 77% |
| Easy to contact by phone | 81% | 60% | 57% |
| Easy to contact via the website | 41% | 61% | 58% |
| Easy to contact via the NHS App | 57% | 59% | 54% |
| Reception team helpful | 94% | 87% | 85% |
| Last contact good | 85% | 75% | 73% |
| Wait for appointment about right | 74% | 70% | 69% |
| Listened to well | 94% | 89% | 87% |
| Treated with care and concern | 92% | 88% | 86% |
| Confidence and trust in the clinician | 94% | 94% | 93% |
| Needs met | 93% | 91% | 90% |
In the Friends and Family Test for July 2026, 96% of 511 responses rated the practice good or very good (England: 92%).
CQC's overall rating for Wells Health Centre Partnership is Good, published in December 2017. All 5 key questions are rated Good.
| Key question | Rating |
|---|---|
| Safe | Good |
| Well-led | Good |
| Caring | Good |
| Responsive | Good |
| Effective | Good |
11,778 patients were registered at Wells Health Centre Partnership in September 2026, down 1.1% on a year earlier (England: down 1.1%).
32% of its patients are aged 65 or over, against 19% across England. With 7.1 full-time-equivalent qualified GPs, there are 1,669 patients per GP, fewer than the England figure of 2,171 and Somerset's 1,975. The practice also has 3.5 nurses and 3.4 other clinical staff such as pharmacists and physiotherapists (full-time equivalent).
| Year | Qualified GPs (FTE) | All GPs incl. trainees (FTE) |
|---|---|---|
| August 2023 | 8.6 | 12.4 |
| August 2024 | 7.9 | 11.1 |
| August 2025 | 7.9 | 10.0 |
| August 2026 | 7.1 | 9.2 |
From June 2026 to August 2026 the practice recorded 6,739 appointments a month, or 572 per 1,000 registered patients (England: 510). 62% were face to face (England: 63%). 45% took place on the day they were booked and 4% more than 28 days after booking (England: 45% and 5%).
50% were with a GP rather than another member of the practice team. 3% of booked patients did not attend.
| Measure | Wells Health Centre Partnership | Somerset | England |
|---|---|---|---|
| Appointments per 1,000 patients a month | 572 | 494 | 510 |
| Face to face | 62% | 65% | 63% |
| Same day as booked | 45% | 41% | 45% |
| More than 28 days after booking | 4% | 7% | 5% |
| Did not attend | 3% | 4% | 4% |
Compared with England, the practice has a higher share of patients on its registers for osteoporosis (3.6% against 1.2%), dementia (1.6% against 0.8%) and heart failure (2.1% against 1.1%). The practice's patients live in areas with an average deprivation score of 15.3 (England: 21.8; higher is more deprived). Life expectancy for its patients' neighbourhoods is 85.0 years for women and 81.5 for men (England: 83.0 and 79.1).
| Condition register | Age group | Practice (2024/25) | England |
|---|---|---|---|
| High blood pressure | All ages | 21.8% | 15.2% |
| Depression | 18+ yrs | 16.5% | 14.3% |
| Asthma | 6+ yrs | 8.1% | 6.6% |
| Diabetes | 17+ yrs | 6.8% | 7.9% |
| Cancer | All ages | 6.8% | 3.8% |
| Chronic kidney disease | 18+ yrs | 6.7% | 4.6% |
| Coronary heart disease | All ages | 4.7% | 3.0% |
| Atrial fibrillation | All ages | 3.9% | 2.2% |
| Osteoporosis | 50+ yrs | 3.6% | 1.2% |
| Stroke and TIA | All ages | 2.9% | 1.9% |
| Heart failure | All ages | 2.1% | 1.1% |
| COPD | All ages | 2.0% | 1.9% |
| Dementia | All ages | 1.6% | 0.8% |
| Rheumatoid arthritis | 16+ yrs | 1.2% | 0.8% |
| Serious mental illness | All ages | 1.0% | 1.0% |
| Epilepsy | 18+ yrs | 0.9% | 0.8% |
| Peripheral arterial disease | All ages | 0.8% | 0.6% |
| Learning disability | All ages | 0.6% | 0.6% |
| Palliative care | All ages | 0.4% | 0.6% |
| Screening coverage | Period | Practice | England |
|---|---|---|---|
| Bowel cancer screening (aged 60 to 74) | 2024/25 | 77.8% | 72.9% |
| Breast cancer screening (women aged 53 to 70) | 2024/25 | 80.3% | 72.2% |
| Cervical screening (women aged 25 to 49) | 2023/24 | 73.2% | 67.5% |
| Cervical screening (women aged 50 to 64) | 2023/24 | 77.0% | 74.9% |
Wells Health Centre Partnership, Priory Health Park, Glastonbury Road, Wells, BA5 1XJ. Phone: 01749 672137. Website: www.wellshealthcentre.co.uk.
| Nearby practice | Distance | Overall experience good |
|---|---|---|
| Wells City Practice | 0.0 km | 91% |
| Grove House Surgery | 7.0 km | 87% |
| Glastonbury Health Centre | 7.3 km | 85% |
| Glastonbury Surgery | 7.7 km | 87% |
| Park Medical Practice | 7.8 km | 82% |
- Glastonbury Health Centre (85% overall experience good)
- Glastonbury Surgery (87% overall experience good)
- L85029 - Vine Surgery Partnership (80% overall experience good)
- Wells City Practice (91% overall experience good)
How do patients rate Wells Health Centre Partnership?
In the 2026 GP Patient Survey, 90% of patients described their overall experience of Wells Health Centre Partnership as good, above the England figure of 77%. 81% found it easy to get through by phone.
How many patients are registered at Wells Health Centre Partnership?
11,778 patients were registered in September 2026, down 1.1% on a year earlier.
What is Wells Health Centre Partnership's CQC rating?
Good overall, published in December 2017.
How many GPs does Wells Health Centre Partnership have?
7.1 full-time-equivalent qualified GPs (9 qualified GPs by headcount), which is 1,669 patients per GP against 2,171 across England.
Are appointments at Wells Health Centre Partnership face to face?
62% of appointments from June 2026 to August 2026 were face to face, against 63% across England.
What is Wells Health Centre Partnership's phone number?
01749 672137.