Grove House Surgery, Shepton Mallet: patient reviews and CQC rating
Grove House Surgery is a GP practice in Shepton Mallet with 6,307 registered patients (September 2026). In the 2026 GP Patient Survey, 87% of its patients described their overall experience as good, above the England figure of 77% (Somerset: 79%). The Care Quality Commission rates it Good overall, in a report published in December 2019. It has 4.8 full-time-equivalent qualified GPs, or 1,318 patients per GP.
Latest data: September 2026. Patient survey 2026; registered patients September 2026; appointments to August 2026.
What patients say about Grove House Surgery
Its best result against England is the share who said the wait for their last appointment was about right: 87%, above the England figure of 69%. Its result closest to England is the share who said the healthcare professional was good at listening to them: 90%, against 87% across England. Of the 11 results in the table, 5 are above England and 0 below by more than the survey's margin of error, and 6 within it.
72% found it easy to get through by phone (England: 57%). The overall experience result is unchanged from 2025 (87%). 110 patients answered the survey (response rate 33%).
| Survey question | Grove House Surgery | Somerset | England |
|---|---|---|---|
| Overall experience good | 87% | 79% | 77% |
| Easy to contact by phone | 72% | 60% | 57% |
| Easy to contact via the website | 67% | 61% | 58% |
| Easy to contact via the NHS App | 71% | 59% | 54% |
| Reception team helpful | 88% | 87% | 85% |
| Last contact good | 84% | 75% | 73% |
| Wait for appointment about right | 87% | 70% | 69% |
| Listened to well | 90% | 89% | 87% |
| Treated with care and concern | 90% | 88% | 86% |
| Confidence and trust in the clinician | 97% | 94% | 93% |
| Needs met | 95% | 91% | 90% |
CQC's overall rating for Grove House Surgery is Good, published in December 2019. All 5 key questions are rated Good. It held the same rating in the report before (September 2016).
| Key question | Rating |
|---|---|
| Safe | Good |
| Well-led | Good |
| Caring | Good |
| Responsive | Good |
| Effective | Good |
6,307 patients were registered at Grove House Surgery in September 2026, down 2.7% on a year earlier (England: down 1.1%).
25% of its patients are aged 65 or over, against 19% across England. With 4.8 full-time-equivalent qualified GPs, there are 1,318 patients per GP, fewer than the England figure of 2,171 and Somerset's 1,975. The practice also has 2.5 nurses and 1.7 other clinical staff such as pharmacists and physiotherapists (full-time equivalent).
| Year | Qualified GPs (FTE) | All GPs incl. trainees (FTE) |
|---|---|---|
| August 2023 | 3.9 | 6.9 |
| August 2024 | 3.9 | 6.2 |
| August 2025 | 3.9 | 6.4 |
| August 2026 | 4.8 | 5.4 |
From June 2026 to August 2026 the practice recorded 3,518 appointments a month, or 558 per 1,000 registered patients (England: 510). 46% were face to face (England: 63%). 38% took place on the day they were booked and 6% more than 28 days after booking (England: 45% and 5%).
51% were with a GP rather than another member of the practice team. 3% of booked patients did not attend.
| Measure | Grove House Surgery | Somerset | England |
|---|---|---|---|
| Appointments per 1,000 patients a month | 558 | 494 | 510 |
| Face to face | 46% | 65% | 63% |
| Same day as booked | 38% | 41% | 45% |
| More than 28 days after booking | 6% | 7% | 5% |
| Did not attend | 3% | 4% | 4% |
Compared with England, the practice has a higher share of patients on its registers for osteoporosis (1.9% against 1.2%), a learning disability (0.9% against 0.6%) and depression (21.4% against 14.3%). It has a lower share for palliative or supportive care needs (0.2% against 0.6%). The practice's patients live in areas with an average deprivation score of 17.6 (England: 21.8; higher is more deprived).
Life expectancy for its patients' neighbourhoods is 83.8 years for women and 79.9 for men (England: 83.0 and 79.1).
| Condition register | Age group | Practice (2024/25) | England |
|---|---|---|---|
| Depression | 18+ yrs | 21.4% | 14.3% |
| High blood pressure | All ages | 18.3% | 15.2% |
| Diabetes | 17+ yrs | 7.9% | 7.9% |
| Asthma | 6+ yrs | 7.6% | 6.6% |
| Cancer | All ages | 4.6% | 3.8% |
| Chronic kidney disease | 18+ yrs | 4.4% | 4.6% |
| Coronary heart disease | All ages | 4.0% | 3.0% |
| Atrial fibrillation | All ages | 2.9% | 2.2% |
| COPD | All ages | 2.3% | 1.9% |
| Stroke and TIA | All ages | 2.1% | 1.9% |
| Osteoporosis | 50+ yrs | 1.9% | 1.2% |
| Heart failure | All ages | 1.2% | 1.1% |
| Rheumatoid arthritis | 16+ yrs | 0.9% | 0.8% |
| Learning disability | All ages | 0.9% | 0.6% |
| Peripheral arterial disease | All ages | 0.8% | 0.6% |
| Epilepsy | 18+ yrs | 0.8% | 0.8% |
| Dementia | All ages | 0.7% | 0.8% |
| Serious mental illness | All ages | 0.7% | 1.0% |
| Palliative care | All ages | 0.2% | 0.6% |
| Screening coverage | Period | Practice | England |
|---|---|---|---|
| Bowel cancer screening (aged 60 to 74) | 2024/25 | 72.8% | 72.9% |
| Breast cancer screening (women aged 53 to 70) | 2024/25 | 73.8% | 72.2% |
| Cervical screening (women aged 25 to 49) | 2023/24 | 69.5% | 67.5% |
| Cervical screening (women aged 50 to 64) | 2023/24 | 75.2% | 74.9% |
Grove House Surgery, West Shepton, Shepton Mallet, BA4 5UH. Phone: 01749 342314. Website: www.grovehousesurgery.net.
| Nearby practice | Distance | Overall experience good |
|---|---|---|
| Park Medical Practice | 0.8 km | 82% |
| Oakhill Surgery | 4.6 km | 98% |
| Wells Health Centre Partnership | 7.0 km | 90% |
| Wells City Practice | 7.0 km | 91% |
| Mendip Country Practice | 9.6 km | 92% |
- Beckington Family Practice (80% overall experience good)
- Mendip Country Practice (92% overall experience good)
- Oakhill Surgery (98% overall experience good)
- Park Medical Practice (82% overall experience good)
How do patients rate Grove House Surgery?
In the 2026 GP Patient Survey, 87% of patients described their overall experience of Grove House Surgery as good, above the England figure of 77%. 72% found it easy to get through by phone.
How many patients are registered at Grove House Surgery?
6,307 patients were registered in September 2026, down 2.7% on a year earlier.
What is Grove House Surgery's CQC rating?
Good overall, published in December 2019.
How many GPs does Grove House Surgery have?
4.8 full-time-equivalent qualified GPs (6 qualified GPs by headcount), which is 1,318 patients per GP against 2,171 across England.
Are appointments at Grove House Surgery face to face?
46% of appointments from June 2026 to August 2026 were face to face, against 63% across England.
What is Grove House Surgery's phone number?
01749 342314.