Oakhill Surgery, Radstock: patient reviews and CQC rating
Oakhill Surgery is a GP practice in Radstock with 3,138 registered patients (September 2026). In the 2026 GP Patient Survey, 98% of its patients described their overall experience as good, above the England figure of 77% (Somerset: 79%). The Care Quality Commission rates it Good overall, in a report published in November 2016. It has 2.1 full-time-equivalent qualified GPs, or 1,471 patients per GP.
Latest data: September 2026. Patient survey 2026; registered patients September 2026; appointments to August 2026.
What patients say about Oakhill Surgery
Its best result against England is the share who found it easy to get through to the practice by phone: 97%, above the England figure of 57%. Its result closest to England is the share who had confidence and trust in the healthcare professional they saw: 100%, above the England figure of 93%. Of the 11 results in the table, 11 are above England and 0 below by more than the survey's margin of error.
On overall experience it is 1st of the 5 practices in Radstock with 50 or more responses. 97% found it easy to get through by phone (England: 57%). The overall experience result is 12 points higher than in 2025 (86%). 100 patients answered the survey (response rate 35%).
| Survey question | Oakhill Surgery | Somerset | England |
|---|---|---|---|
| Overall experience good | 98% | 79% | 77% |
| Easy to contact by phone | 97% | 60% | 57% |
| Easy to contact via the website | 83% | 61% | 58% |
| Easy to contact via the NHS App | 87% | 59% | 54% |
| Reception team helpful | 99% | 87% | 85% |
| Last contact good | 96% | 75% | 73% |
| Wait for appointment about right | 82% | 70% | 69% |
| Listened to well | 99% | 89% | 87% |
| Treated with care and concern | 100% | 88% | 86% |
| Confidence and trust in the clinician | 100% | 94% | 93% |
| Needs met | 99% | 91% | 90% |
In the Friends and Family Test for July 2026, 98% of 164 responses rated the practice good or very good (England: 92%).
CQC's overall rating for Oakhill Surgery is Good, published in November 2016. All 5 key questions are rated Good.
| Key question | Rating |
|---|---|
| Safe | Good |
| Well-led | Good |
| Caring | Good |
| Responsive | Good |
| Effective | Good |
3,138 patients were registered at Oakhill Surgery in September 2026, down 1.5% on a year earlier (England: down 1.1%).
22% of its patients are aged 65 or over, against 19% across England. With 2.1 full-time-equivalent qualified GPs, there are 1,471 patients per GP, fewer than the England figure of 2,171 and Somerset's 1,975. The practice also has 1.7 nurses and 1.3 other clinical staff such as pharmacists and physiotherapists (full-time equivalent).
| Year | Qualified GPs (FTE) | All GPs incl. trainees (FTE) |
|---|---|---|
| August 2023 | 2.4 | 4.1 |
| August 2024 | 2.1 | 3.8 |
| August 2025 | 2.1 | 4.3 |
| August 2026 | 2.1 | 3.6 |
From June 2026 to August 2026 the practice recorded 1,294 appointments a month, or 412 per 1,000 registered patients (England: 510). 70% were face to face (England: 63%). 35% took place on the day they were booked and 7% more than 28 days after booking (England: 45% and 5%).
56% were with a GP rather than another member of the practice team. 2% of booked patients did not attend.
| Measure | Oakhill Surgery | Somerset | England |
|---|---|---|---|
| Appointments per 1,000 patients a month | 412 | 494 | 510 |
| Face to face | 70% | 65% | 63% |
| Same day as booked | 35% | 41% | 45% |
| More than 28 days after booking | 7% | 7% | 5% |
| Did not attend | 2% | 4% | 4% |
Compared with England, the practice has a higher share of patients on its registers for palliative or supportive care needs (1.0% against 0.6%). It has a lower share for diabetes (6.1% against 7.9%). The practice's patients live in areas with an average deprivation score of 15.3 (England: 21.8; higher is more deprived).
Life expectancy for its patients' neighbourhoods is 83.4 years for women and 80.4 for men (England: 83.0 and 79.1).
| Condition register | Age group | Practice (2024/25) | England |
|---|---|---|---|
| Depression | 18+ yrs | 15.1% | 14.3% |
| High blood pressure | All ages | 14.9% | 15.2% |
| Asthma | 6+ yrs | 6.6% | 6.6% |
| Diabetes | 17+ yrs | 6.1% | 7.9% |
| Chronic kidney disease | 18+ yrs | 5.1% | 4.6% |
| Cancer | All ages | 4.3% | 3.8% |
| Coronary heart disease | All ages | 2.8% | 3.0% |
| Stroke and TIA | All ages | 2.2% | 1.9% |
| Atrial fibrillation | All ages | 2.1% | 2.2% |
| COPD | All ages | 1.9% | 1.9% |
| Epilepsy | 18+ yrs | 1.3% | 0.8% |
| Rheumatoid arthritis | 16+ yrs | 1.0% | 0.8% |
| Palliative care | All ages | 1.0% | 0.6% |
| Serious mental illness | All ages | 0.7% | 1.0% |
| Dementia | All ages | 0.7% | 0.8% |
| Heart failure | All ages | 0.7% | 1.1% |
| Peripheral arterial disease | All ages | 0.6% | 0.6% |
| Learning disability | All ages | 0.5% | 0.6% |
| Osteoporosis | 50+ yrs | 0.4% | 1.2% |
| Screening coverage | Period | Practice | England |
|---|---|---|---|
| Bowel cancer screening (aged 60 to 74) | 2024/25 | 80.3% | 72.9% |
| Breast cancer screening (women aged 53 to 70) | 2024/25 | 80.0% | 72.2% |
| Cervical screening (women aged 25 to 49) | 2023/24 | 82.5% | 67.5% |
| Cervical screening (women aged 50 to 64) | 2023/24 | 90.0% | 74.9% |
Oakhill Surgery, Shepton Road, Oakhill, Radstock, BA3 5HT. Phone: 01749 840233. Website: www.oakhillsurgery.co.uk.
| Nearby practice | Distance | Overall experience good |
|---|---|---|
| Park Medical Practice | 4.4 km | 82% |
| Grove House Surgery | 4.6 km | 87% |
| Mendip Country Practice | 5.5 km | 92% |
| Somer Valley Medical Group | 7.9 km | 79% |
| Westfield Surgery | 8.2 km | 90% |
- Beckington Family Practice (80% overall experience good)
- Grove House Surgery (87% overall experience good)
- Mendip Country Practice (92% overall experience good)
- Park Medical Practice (82% overall experience good)
How do patients rate Oakhill Surgery?
In the 2026 GP Patient Survey, 98% of patients described their overall experience of Oakhill Surgery as good, above the England figure of 77%. 97% found it easy to get through by phone.
How many patients are registered at Oakhill Surgery?
3,138 patients were registered in September 2026, down 1.5% on a year earlier.
What is Oakhill Surgery's CQC rating?
Good overall, published in November 2016.
How many GPs does Oakhill Surgery have?
2.1 full-time-equivalent qualified GPs (3 qualified GPs by headcount), which is 1,471 patients per GP against 2,171 across England.
Are appointments at Oakhill Surgery face to face?
70% of appointments from June 2026 to August 2026 were face to face, against 63% across England.
What is Oakhill Surgery's phone number?
01749 840233.