Hope House Surgery, Radstock: patient reviews and CQC rating
Hope House Surgery is a GP practice in Radstock with 8,463 registered patients (September 2026). In the 2026 GP Patient Survey, 90% of its patients described their overall experience as good, above the England figure of 77% (Bath and North East Somerset, Swindon and Wiltshire: 81%). It has 5.0 full-time-equivalent qualified GPs, or 1,679 patients per GP.
Latest data: September 2026. Patient survey 2026; registered patients September 2026; appointments to August 2026.
What patients say about Hope House Surgery
Its best result against England is the share who found it easy to get through to the practice by phone: 89%, above the England figure of 57%. Its result closest to England is the share who had confidence and trust in the healthcare professional they saw: 93%, against 93% across England. Of the 11 results in the table, 7 are above England and 0 below by more than the survey's margin of error, and 4 within it.
On overall experience it is 4th of the 5 practices in Radstock with 50 or more responses. 89% found it easy to get through by phone (England: 57%). The overall experience result is 4 points lower than in 2025 (94%). 83 patients answered the survey (response rate 25%).
| Survey question | Hope House Surgery | Bath and North East Somerset, Swindon and Wiltshire | England |
|---|---|---|---|
| Overall experience good | 90% | 81% | 77% |
| Easy to contact by phone | 89% | 62% | 57% |
| Easy to contact via the website | 78% | 59% | 58% |
| Easy to contact via the NHS App | 72% | 56% | 54% |
| Reception team helpful | 95% | 88% | 85% |
| Last contact good | 92% | 76% | 73% |
| Wait for appointment about right | 82% | 71% | 69% |
| Listened to well | 93% | 90% | 87% |
| Treated with care and concern | 90% | 89% | 86% |
| Confidence and trust in the clinician | 93% | 94% | 93% |
| Needs met | 94% | 92% | 90% |
In the Friends and Family Test for July 2026, 93% of 216 responses rated the practice good or very good (England: 92%).
8,463 patients were registered at Hope House Surgery in September 2026, up 3.5% on a year earlier (England: down 1.1%).
17% of its patients are aged 65 or over, against 19% across England. With 5.0 full-time-equivalent qualified GPs, there are 1,679 patients per GP, fewer than the England figure of 2,171 and Bath and North East Somerset, Swindon and Wiltshire's 2,110. The practice also has 4.2 nurses and 5.6 other clinical staff such as pharmacists and physiotherapists (full-time equivalent).
| Year | Qualified GPs (FTE) | All GPs incl. trainees (FTE) |
|---|---|---|
| August 2023 | 4.2 | 6.4 |
| August 2024 | 3.2 | 7.3 |
| August 2025 | 4.4 | 6.9 |
| August 2026 | 5.0 | 7.8 |
From June 2026 to August 2026 the practice recorded 6,884 appointments a month, or 813 per 1,000 registered patients (England: 510). 54% were face to face (England: 63%). 55% took place on the day they were booked and 2% more than 28 days after booking (England: 45% and 5%).
27% were with a GP rather than another member of the practice team. 3% of booked patients did not attend.
| Measure | Hope House Surgery | Bath and North East Somerset, Swindon and Wiltshire | England |
|---|---|---|---|
| Appointments per 1,000 patients a month | 813 | 556 | 510 |
| Face to face | 54% | 64% | 63% |
| Same day as booked | 55% | 40% | 45% |
| More than 28 days after booking | 2% | 7% | 5% |
| Did not attend | 3% | 3% | 4% |
Compared with England, the practice has a higher share of patients on its registers for a learning disability (1.7% against 0.6%), osteoporosis (3.2% against 1.2%) and heart failure (2.0% against 1.1%). The practice's patients live in areas with an average deprivation score of 17.0 (England: 21.8; higher is more deprived). Life expectancy for its patients' neighbourhoods is 85.0 years for women and 80.1 for men (England: 83.0 and 79.1).
| Condition register | Age group | Practice (2024/25) | England |
|---|---|---|---|
| Depression | 18+ yrs | 24.5% | 14.3% |
| High blood pressure | All ages | 17.8% | 15.2% |
| Asthma | 6+ yrs | 9.5% | 6.6% |
| Diabetes | 17+ yrs | 7.6% | 7.9% |
| Chronic kidney disease | 18+ yrs | 5.8% | 4.6% |
| Cancer | All ages | 4.2% | 3.8% |
| Osteoporosis | 50+ yrs | 3.2% | 1.2% |
| Coronary heart disease | All ages | 3.1% | 3.0% |
| COPD | All ages | 2.9% | 1.9% |
| Atrial fibrillation | All ages | 2.3% | 2.2% |
| Heart failure | All ages | 2.0% | 1.1% |
| Stroke and TIA | All ages | 1.7% | 1.9% |
| Learning disability | All ages | 1.7% | 0.6% |
| Epilepsy | 18+ yrs | 1.2% | 0.8% |
| Serious mental illness | All ages | 1.0% | 1.0% |
| Peripheral arterial disease | All ages | 0.8% | 0.6% |
| Rheumatoid arthritis | 16+ yrs | 0.7% | 0.8% |
| Palliative care | All ages | 0.6% | 0.6% |
| Dementia | All ages | 0.5% | 0.8% |
| Screening coverage | Period | Practice | England |
|---|---|---|---|
| Bowel cancer screening (aged 60 to 74) | 2024/25 | 72.8% | 72.9% |
| Breast cancer screening (women aged 53 to 70) | 2024/25 | 69.9% | 72.2% |
| Cervical screening (women aged 25 to 49) | 2023/24 | 77.6% | 67.5% |
| Cervical screening (women aged 50 to 64) | 2023/24 | 81.0% | 74.9% |
Hope House Surgery, Hope House Centre, 10 Waterloo Road, Radstock, BA3 3EP. Phone: 01761 432121. Website: www.hopehousesurgery.nhs.uk.
| Nearby practice | Distance | Overall experience good |
|---|---|---|
| Westfield Surgery | 1.3 km | 90% |
| Somer Valley Medical Group | 2.2 km | 79% |
| Hillcrest Surgery | 2.3 km | 85% |
| Elm Hayes Surgery | 3.3 km | 77% |
| St Mary's Surgery | 4.3 km | 89% |
- Chew Medical Practice (88% overall experience good)
- Elm Hayes Surgery (77% overall experience good)
- Harptree Surgery (92% overall experience good)
- Hillcrest Surgery (85% overall experience good)
- Somer Valley Medical Group (79% overall experience good)
- St Mary's Surgery (89% overall experience good)
- Westfield Surgery (90% overall experience good)
How do patients rate Hope House Surgery?
In the 2026 GP Patient Survey, 90% of patients described their overall experience of Hope House Surgery as good, above the England figure of 77%. 89% found it easy to get through by phone.
How many patients are registered at Hope House Surgery?
8,463 patients were registered in September 2026, up 3.5% on a year earlier.
How many GPs does Hope House Surgery have?
5.0 full-time-equivalent qualified GPs (8 qualified GPs by headcount), which is 1,679 patients per GP against 2,171 across England.
Are appointments at Hope House Surgery face to face?
54% of appointments from June 2026 to August 2026 were face to face, against 63% across England.
What is Hope House Surgery's phone number?
01761 432121.