Hillcrest Surgery, Bath: patient reviews and CQC rating
Hillcrest Surgery is a GP practice in Bath with 5,696 registered patients (September 2026). In the 2026 GP Patient Survey, 85% of its patients described their overall experience as good, above the England figure of 77% (Bath and North East Somerset, Swindon and Wiltshire: 81%). The Care Quality Commission rates it Good overall, in a report published in July 2017. It has 4.7 full-time-equivalent qualified GPs, or 1,217 patients per GP.
Latest data: September 2026. Patient survey 2026; registered patients September 2026; appointments to August 2026.
What patients say about Hillcrest Surgery
Its best result against England is the share who said the wait for their last appointment was about right: 80%, above the England figure of 69%. Its weakest is the share who found it easy to contact the practice through its website: 40%, below the England figure of 58%. Of the 11 results in the table, 3 are above England and 1 below by more than the survey's margin of error, and 7 within it.
On overall experience it is 7th of the 12 practices in Bath with 50 or more responses. 57% found it easy to get through by phone (England: 57%). The overall experience result is 16 points higher than in 2025 (69%). 107 patients answered the survey (response rate 28%).
| Survey question | Hillcrest Surgery | Bath and North East Somerset, Swindon and Wiltshire | England |
|---|---|---|---|
| Overall experience good | 85% | 81% | 77% |
| Easy to contact by phone | 57% | 62% | 57% |
| Easy to contact via the website | 40% | 59% | 58% |
| Easy to contact via the NHS App | 46% | 56% | 54% |
| Reception team helpful | 89% | 88% | 85% |
| Last contact good | 79% | 76% | 73% |
| Wait for appointment about right | 80% | 71% | 69% |
| Listened to well | 94% | 90% | 87% |
| Treated with care and concern | 91% | 89% | 86% |
| Confidence and trust in the clinician | 97% | 94% | 93% |
| Needs met | 92% | 92% | 90% |
In the Friends and Family Test for July 2026, 98% of 192 responses rated the practice good or very good (England: 92%).
CQC's overall rating for Hillcrest Surgery is Good, published in July 2017. All 5 key questions are rated Good. It held the same rating in the report before (November 2016).
| Key question | Rating |
|---|---|
| Safe | Good |
| Well-led | Good |
| Caring | Good |
| Responsive | Good |
| Effective | Good |
5,696 patients were registered at Hillcrest Surgery in September 2026, down 2.2% on a year earlier (England: down 1.1%).
23% of its patients are aged 65 or over, against 19% across England. With 4.7 full-time-equivalent qualified GPs, there are 1,217 patients per GP, fewer than the England figure of 2,171 and Bath and North East Somerset, Swindon and Wiltshire's 2,110. The practice also has 1.4 nurses and 2.1 other clinical staff such as pharmacists and physiotherapists (full-time equivalent).
| Year | Qualified GPs (FTE) | All GPs incl. trainees (FTE) |
|---|---|---|
| August 2023 | 4.8 | 5.7 |
| August 2024 | 4.8 | 4.8 |
| August 2025 | 4.7 | 4.7 |
| August 2026 | 4.7 | 4.7 |
From June 2026 to August 2026 the practice recorded 2,861 appointments a month, or 502 per 1,000 registered patients (England: 510). 58% were face to face (England: 63%). 37% took place on the day they were booked and 16% more than 28 days after booking (England: 45% and 5%).
45% were with a GP rather than another member of the practice team. 2% of booked patients did not attend.
| Measure | Hillcrest Surgery | Bath and North East Somerset, Swindon and Wiltshire | England |
|---|---|---|---|
| Appointments per 1,000 patients a month | 502 | 556 | 510 |
| Face to face | 58% | 64% | 63% |
| Same day as booked | 37% | 40% | 45% |
| More than 28 days after booking | 16% | 7% | 5% |
| Did not attend | 2% | 3% | 4% |
Compared with England, the practice has a higher share of patients on its registers for a learning disability (1.2% against 0.6%), cancer (4.8% against 3.8%) and asthma (7.9% against 6.6%). It has a lower share for chronic kidney disease (3.5% against 4.6%). The practice's patients live in areas with an average deprivation score of 13.6 (England: 21.8; higher is more deprived).
Life expectancy for its patients' neighbourhoods is 87.5 years for women and 80.9 for men (England: 83.0 and 79.1).
| Condition register | Age group | Practice (2024/25) | England |
|---|---|---|---|
| High blood pressure | All ages | 16.7% | 15.2% |
| Depression | 18+ yrs | 14.6% | 14.3% |
| Asthma | 6+ yrs | 7.9% | 6.6% |
| Diabetes | 17+ yrs | 7.9% | 7.9% |
| Cancer | All ages | 4.8% | 3.8% |
| Chronic kidney disease | 18+ yrs | 3.5% | 4.6% |
| Coronary heart disease | All ages | 3.4% | 3.0% |
| Atrial fibrillation | All ages | 2.7% | 2.2% |
| Stroke and TIA | All ages | 1.9% | 1.9% |
| COPD | All ages | 1.9% | 1.9% |
| Osteoporosis | 50+ yrs | 1.2% | 1.2% |
| Learning disability | All ages | 1.2% | 0.6% |
| Heart failure | All ages | 1.1% | 1.1% |
| Rheumatoid arthritis | 16+ yrs | 1.1% | 0.8% |
| Serious mental illness | All ages | 1.0% | 1.0% |
| Epilepsy | 18+ yrs | 0.7% | 0.8% |
| Dementia | All ages | 0.7% | 0.8% |
| Peripheral arterial disease | All ages | 0.5% | 0.6% |
| Palliative care | All ages | 0.3% | 0.6% |
| Screening coverage | Period | Practice | England |
|---|---|---|---|
| Bowel cancer screening (aged 60 to 74) | 2024/25 | 75.0% | 72.9% |
| Breast cancer screening (women aged 53 to 70) | 2024/25 | 53.0% | 72.2% |
| Cervical screening (women aged 25 to 49) | 2023/24 | 79.2% | 67.5% |
| Cervical screening (women aged 50 to 64) | 2023/24 | 79.1% | 74.9% |
Hillcrest Surgery, Wellow Lane, Peasedown-St-John, Bath, BA2 8JQ. Phone: 01761 434469. Website: www.hillcrestsurgery-peasedownstjohn.nhs.uk/.
| Nearby practice | Distance | Overall experience good |
|---|---|---|
| Hope House Surgery | 2.3 km | 90% |
| Westfield Surgery | 3.6 km | 90% |
| St Mary's Surgery | 3.7 km | 89% |
| Somer Valley Medical Group | 4.1 km | 79% |
| Elm Hayes Surgery | 4.4 km | 77% |
- Chew Medical Practice (88% overall experience good)
- Elm Hayes Surgery (77% overall experience good)
- Harptree Surgery (92% overall experience good)
- Hope House Surgery (90% overall experience good)
- Somer Valley Medical Group (79% overall experience good)
- St Mary's Surgery (89% overall experience good)
- Westfield Surgery (90% overall experience good)
How do patients rate Hillcrest Surgery?
In the 2026 GP Patient Survey, 85% of patients described their overall experience of Hillcrest Surgery as good, above the England figure of 77%. 57% found it easy to get through by phone.
How many patients are registered at Hillcrest Surgery?
5,696 patients were registered in September 2026, down 2.2% on a year earlier.
What is Hillcrest Surgery's CQC rating?
Good overall, published in July 2017.
How many GPs does Hillcrest Surgery have?
4.7 full-time-equivalent qualified GPs (5 qualified GPs by headcount), which is 1,217 patients per GP against 2,171 across England.
Are appointments at Hillcrest Surgery face to face?
58% of appointments from June 2026 to August 2026 were face to face, against 63% across England.
What is Hillcrest Surgery's phone number?
01761 434469.