Elm Hayes Surgery, Bristol: patient reviews and CQC rating
Elm Hayes Surgery is a GP practice in Bristol with 8,937 registered patients (September 2026). In the 2026 GP Patient Survey, 77% of its patients described their overall experience as good, against 77% across England (Bath and North East Somerset, Swindon and Wiltshire: 81%). The Care Quality Commission rates it Requires Improvement overall, in a report published in August 2023. It has 2.7 full-time-equivalent qualified GPs, or 3,286 patients per GP.
Latest data: September 2026. Patient survey 2026; registered patients September 2026; appointments to August 2026.
What patients say about Elm Hayes Surgery
Its best result against England is the share who said the healthcare professional was good at listening to them: 93%, against 87% across England. Its weakest is the share who found it easy to contact the practice using the NHS App: 37%, below the England figure of 54%. Of the 11 results in the table, 0 are above England and 1 below by more than the survey's margin of error, and 10 within it.
On overall experience it is 43rd of the 65 practices in Bristol with 50 or more responses. 50% found it easy to get through by phone (England: 57%). The overall experience result is 11 points lower than in 2025 (88%). 110 patients answered the survey (response rate 32%).
| Survey question | Elm Hayes Surgery | Bath and North East Somerset, Swindon and Wiltshire | England |
|---|---|---|---|
| Overall experience good | 77% | 81% | 77% |
| Easy to contact by phone | 50% | 62% | 57% |
| Easy to contact via the website | 52% | 59% | 58% |
| Easy to contact via the NHS App | 37% | 56% | 54% |
| Reception team helpful | 87% | 88% | 85% |
| Last contact good | 68% | 76% | 73% |
| Wait for appointment about right | 69% | 71% | 69% |
| Listened to well | 93% | 90% | 87% |
| Treated with care and concern | 87% | 89% | 86% |
| Confidence and trust in the clinician | 93% | 94% | 93% |
| Needs met | 94% | 92% | 90% |
In the Friends and Family Test for July 2026, 88% of 102 responses rated the practice good or very good (England: 92%).
CQC's overall rating for Elm Hayes Surgery is Requires Improvement, published in August 2023. 2 key questions are rated differently: Caring Good and Responsive Good. Its previous overall rating was Good (December 2016).
| Key question | Rating |
|---|---|
| Safe | Requires Improvement |
| Well-led | Requires Improvement |
| Caring | Good |
| Responsive | Good |
| Effective | Requires Improvement |
8,937 patients were registered at Elm Hayes Surgery in September 2026, almost the same as a year earlier.
23% of its patients are aged 65 or over, against 19% across England. With 2.7 full-time-equivalent qualified GPs, there are 3,286 patients per GP, more than the England figure of 2,171 and Bath and North East Somerset, Swindon and Wiltshire's 2,110. The practice also has 1.2 nurses and 6.7 other clinical staff such as pharmacists and physiotherapists (full-time equivalent).
| Year | Qualified GPs (FTE) | All GPs incl. trainees (FTE) |
|---|---|---|
| August 2023 | 2.2 | 2.2 |
| August 2024 | 2.1 | 2.1 |
| August 2025 | 2.9 | 2.9 |
| August 2026 | 2.7 | 2.7 |
From June 2026 to August 2026 the practice recorded 4,427 appointments a month, or 495 per 1,000 registered patients (England: 510). 86% were face to face (England: 63%). 33% took place on the day they were booked and 9% more than 28 days after booking (England: 45% and 5%).
34% were with a GP rather than another member of the practice team. 3% of booked patients did not attend.
| Measure | Elm Hayes Surgery | Bath and North East Somerset, Swindon and Wiltshire | England |
|---|---|---|---|
| Appointments per 1,000 patients a month | 495 | 556 | 510 |
| Face to face | 86% | 64% | 63% |
| Same day as booked | 33% | 40% | 45% |
| More than 28 days after booking | 9% | 7% | 5% |
| Did not attend | 3% | 3% | 4% |
Compared with England, the practice has a higher share of patients on its registers for atrial fibrillation (3.3% against 2.2%) and chronic kidney disease (5.7% against 4.6%). It has a lower share for serious mental illness (0.7% against 1.0%), depression (10.9% against 14.3%) and cancer (3.0% against 3.8%). The practice's patients live in areas with an average deprivation score of 11.8 (England: 21.8; higher is more deprived).
Life expectancy for its patients' neighbourhoods is 83.9 years for women and 80.7 for men (England: 83.0 and 79.1).
| Condition register | Age group | Practice (2024/25) | England |
|---|---|---|---|
| High blood pressure | All ages | 17.6% | 15.2% |
| Depression | 18+ yrs | 10.9% | 14.3% |
| Diabetes | 17+ yrs | 7.5% | 7.9% |
| Asthma | 6+ yrs | 7.0% | 6.6% |
| Chronic kidney disease | 18+ yrs | 5.7% | 4.6% |
| Atrial fibrillation | All ages | 3.3% | 2.2% |
| Coronary heart disease | All ages | 3.2% | 3.0% |
| Cancer | All ages | 3.0% | 3.8% |
| Stroke and TIA | All ages | 2.1% | 1.9% |
| COPD | All ages | 2.0% | 1.9% |
| Heart failure | All ages | 1.1% | 1.1% |
| Rheumatoid arthritis | 16+ yrs | 1.0% | 0.8% |
| Epilepsy | 18+ yrs | 1.0% | 0.8% |
| Dementia | All ages | 0.7% | 0.8% |
| Learning disability | All ages | 0.7% | 0.6% |
| Osteoporosis | 50+ yrs | 0.7% | 1.2% |
| Serious mental illness | All ages | 0.7% | 1.0% |
| Peripheral arterial disease | All ages | 0.5% | 0.6% |
| Palliative care | All ages | 0.3% | 0.6% |
| Screening coverage | Period | Practice | England |
|---|---|---|---|
| Bowel cancer screening (aged 60 to 74) | 2024/25 | 80.0% | 72.9% |
| Breast cancer screening (women aged 53 to 70) | 2024/25 | 82.0% | 72.2% |
| Cervical screening (women aged 25 to 49) | 2023/24 | 80.1% | 67.5% |
| Cervical screening (women aged 50 to 64) | 2023/24 | 79.2% | 74.9% |
Elm Hayes Surgery, Clandown Road, Paulton, Bristol, BS39 7SF. Phone: 01761 413155. Website: www.elmhayessurgery.co.uk.
| Nearby practice | Distance | Overall experience good |
|---|---|---|
| Somer Valley Medical Group | 1.8 km | 79% |
| Westfield Surgery | 2.9 km | 90% |
| St Mary's Surgery | 3.0 km | 89% |
| Hope House Surgery | 3.3 km | 90% |
| Hillcrest Surgery | 4.4 km | 85% |
- Chew Medical Practice (88% overall experience good)
- Harptree Surgery (92% overall experience good)
- Hillcrest Surgery (85% overall experience good)
- Hope House Surgery (90% overall experience good)
- Somer Valley Medical Group (79% overall experience good)
- St Mary's Surgery (89% overall experience good)
- Westfield Surgery (90% overall experience good)
How do patients rate Elm Hayes Surgery?
In the 2026 GP Patient Survey, 77% of patients described their overall experience of Elm Hayes Surgery as good, against 77% across England. 50% found it easy to get through by phone.
How many patients are registered at Elm Hayes Surgery?
8,937 patients were registered in September 2026, down 0.3% on a year earlier.
What is Elm Hayes Surgery's CQC rating?
Requires Improvement overall, published in August 2023.
How many GPs does Elm Hayes Surgery have?
2.7 full-time-equivalent qualified GPs (6 qualified GPs by headcount), which is 3,286 patients per GP against 2,171 across England.
Are appointments at Elm Hayes Surgery face to face?
86% of appointments from June 2026 to August 2026 were face to face, against 63% across England.
What is Elm Hayes Surgery's phone number?
01761 413155.