Westbury-on-Trym Primary Care Centre, Bristol: patient reviews and CQC rating
Westbury-on-Trym Primary Care Centre is a GP practice in Bristol with 12,646 registered patients (September 2026). In the 2026 GP Patient Survey, 86% of its patients described their overall experience as good, above the England figure of 77% (Bristol, North Somerset and South Gloucestershire: 78%). The Care Quality Commission rates it Good overall, in a report published in February 2017. It has 5.1 full-time-equivalent qualified GPs, or 2,457 patients per GP.
Latest data: September 2026. Patient survey 2026; registered patients September 2026; appointments to August 2026.
What patients say about Westbury-on-Trym Primary Care Centre
Its best result against England is the share who described their overall experience of the practice as good: 86%, above the England figure of 77%. Its weakest is the share who found it easy to contact the practice through its website: 53%, against 58% across England. Of the 11 results in the table, 3 are above England and 0 below by more than the survey's margin of error, and 8 within it.
On overall experience it is 13th of the 65 practices in Bristol with 50 or more responses. 57% found it easy to get through by phone (England: 57%). The overall experience result is 1 point higher than in 2025 (85%). 122 patients answered the survey (response rate 36%).
| Survey question | Westbury-on-Trym Primary Care Centre | Bristol, North Somerset and South Gloucestershire | England |
|---|---|---|---|
| Overall experience good | 86% | 78% | 77% |
| Easy to contact by phone | 57% | 55% | 57% |
| Easy to contact via the website | 53% | 60% | 58% |
| Easy to contact via the NHS App | 50% | 54% | 54% |
| Reception team helpful | 92% | 86% | 85% |
| Last contact good | 81% | 73% | 73% |
| Wait for appointment about right | 69% | 67% | 69% |
| Listened to well | 87% | 89% | 87% |
| Treated with care and concern | 89% | 88% | 86% |
| Confidence and trust in the clinician | 94% | 93% | 93% |
| Needs met | 93% | 90% | 90% |
In the Friends and Family Test for July 2026, 93% of 301 responses rated the practice good or very good (England: 92%).
CQC's overall rating for Westbury-on-Trym Primary Care Centre is Good, published in February 2017. All 5 key questions are rated Good.
| Key question | Rating |
|---|---|
| Safe | Good |
| Well-led | Good |
| Caring | Good |
| Responsive | Good |
| Effective | Good |
12,646 patients were registered at Westbury-on-Trym Primary Care Centre in September 2026, up 0.8% on a year earlier (England: down 1.1%).
20% of its patients are aged 65 or over, against 19% across England. With 5.1 full-time-equivalent qualified GPs, there are 2,457 patients per GP, more than the England figure of 2,171 and Bristol, North Somerset and South Gloucestershire's 1,925. The practice also has 5.0 nurses and 1.6 other clinical staff such as pharmacists and physiotherapists (full-time equivalent).
| Year | Qualified GPs (FTE) | All GPs incl. trainees (FTE) |
|---|---|---|
| August 2023 | 5.8 | 6.5 |
| August 2024 | 5.8 | 6.7 |
| August 2025 | 6.3 | 6.3 |
| August 2026 | 5.1 | 5.8 |
From June 2026 to August 2026 the practice recorded 6,579 appointments a month, or 520 per 1,000 registered patients (England: 510). 59% were face to face (England: 63%). 40% took place on the day they were booked and 10% more than 28 days after booking (England: 45% and 5%).
30% were with a GP rather than another member of the practice team. 3% of booked patients did not attend.
| Measure | Westbury-on-Trym Primary Care Centre | Bristol, North Somerset and South Gloucestershire | England |
|---|---|---|---|
| Appointments per 1,000 patients a month | 520 | 459 | 510 |
| Face to face | 59% | 65% | 63% |
| Same day as booked | 40% | 38% | 45% |
| More than 28 days after booking | 10% | 5% | 5% |
| Did not attend | 3% | 5% | 4% |
Compared with England, the practice has a higher share of patients on its registers for osteoporosis (4.0% against 1.2%), dementia (1.3% against 0.8%) and heart failure (1.4% against 1.1%). It has a lower share for COPD (1.1% against 1.9%), diabetes (5.1% against 7.9%) and serious mental illness (0.7% against 1.0%). The practice's patients live in areas with an average deprivation score of 8.1 (England: 21.8; higher is more deprived).
Life expectancy for its patients' neighbourhoods is 84.5 years for women and 81.3 for men (England: 83.0 and 79.1).
| Condition register | Age group | Practice (2024/25) | England |
|---|---|---|---|
| Depression | 18+ yrs | 14.2% | 14.3% |
| High blood pressure | All ages | 13.6% | 15.2% |
| Asthma | 6+ yrs | 6.6% | 6.6% |
| Diabetes | 17+ yrs | 5.1% | 7.9% |
| Cancer | All ages | 4.9% | 3.8% |
| Chronic kidney disease | 18+ yrs | 4.7% | 4.6% |
| Osteoporosis | 50+ yrs | 4.0% | 1.2% |
| Coronary heart disease | All ages | 3.5% | 3.0% |
| Atrial fibrillation | All ages | 2.9% | 2.2% |
| Stroke and TIA | All ages | 2.5% | 1.9% |
| Heart failure | All ages | 1.4% | 1.1% |
| Dementia | All ages | 1.3% | 0.8% |
| COPD | All ages | 1.1% | 1.9% |
| Epilepsy | 18+ yrs | 0.7% | 0.8% |
| Serious mental illness | All ages | 0.7% | 1.0% |
| Rheumatoid arthritis | 16+ yrs | 0.6% | 0.8% |
| Palliative care | All ages | 0.5% | 0.6% |
| Peripheral arterial disease | All ages | 0.5% | 0.6% |
| Learning disability | All ages | 0.4% | 0.6% |
| Screening coverage | Period | Practice | England |
|---|---|---|---|
| Bowel cancer screening (aged 60 to 74) | 2024/25 | 78.2% | 72.9% |
| Breast cancer screening (women aged 53 to 70) | 2024/25 | 79.3% | 72.2% |
| Cervical screening (women aged 25 to 49) | 2023/24 | 76.0% | 67.5% |
| Cervical screening (women aged 50 to 64) | 2023/24 | 79.5% | 74.9% |
Westbury-on-Trym Primary Care Centre, Westbury Hill, Westbury-on-Trym, Bristol, BS9 3AA. Phone: 0117 962 3406. Website: www.westburysurgery.co.uk.
| Nearby practice | Distance | Overall experience good |
|---|---|---|
| Greenway Community Practice | 0.9 km | 94% |
| Fallodon Way Medical Centre | 1.2 km | 93% |
| Bradgate Surgery | 1.9 km | 73% |
| Gloucester Road Medical Centre | 2.3 km | 85% |
| Mendip Vale Medical Practice - Monks Park | 2.5 km | 80% |
- Fallodon Way Medical Centre (93% overall experience good)
How do patients rate Westbury-on-Trym Primary Care Centre?
In the 2026 GP Patient Survey, 86% of patients described their overall experience of Westbury-on-Trym Primary Care Centre as good, above the England figure of 77%. 57% found it easy to get through by phone.
How many patients are registered at Westbury-on-Trym Primary Care Centre?
12,646 patients were registered in September 2026, up 0.8% on a year earlier.
What is Westbury-on-Trym Primary Care Centre's CQC rating?
Good overall, published in February 2017.
How many GPs does Westbury-on-Trym Primary Care Centre have?
5.1 full-time-equivalent qualified GPs (11 qualified GPs by headcount), which is 2,457 patients per GP against 2,171 across England.
Are appointments at Westbury-on-Trym Primary Care Centre face to face?
59% of appointments from June 2026 to August 2026 were face to face, against 63% across England.
What is Westbury-on-Trym Primary Care Centre's phone number?
0117 962 3406.