Gloucester Road Medical Centre, Bristol: patient reviews and CQC rating
Gloucester Road Medical Centre is a GP practice in Bristol with 22,687 registered patients (September 2026). In the 2026 GP Patient Survey, 85% of its patients described their overall experience as good, above the England figure of 77% (Bristol, North Somerset and South Gloucestershire: 78%). The Care Quality Commission rates it Good overall, in a report published in July 2018. It has 8.9 full-time-equivalent qualified GPs, or 2,563 patients per GP.
Latest data: September 2026. Patient survey 2026; registered patients September 2026; appointments to August 2026.
What patients say about Gloucester Road Medical Centre
Its best result against England is the share who described their last contact with the practice as good: 92%, above the England figure of 73%. Its result closest to England is the share who found it easy to contact the practice through its website: 60%, against 58% across England. Of the 11 results in the table, 6 are above England and 0 below by more than the survey's margin of error, and 5 within it.
On overall experience it is 18th of the 65 practices in Bristol with 50 or more responses. 73% found it easy to get through by phone (England: 57%). The overall experience result is 6 points lower than in 2025 (91%). 121 patients answered the survey (response rate 30%).
| Survey question | Gloucester Road Medical Centre | Bristol, North Somerset and South Gloucestershire | England |
|---|---|---|---|
| Overall experience good | 85% | 78% | 77% |
| Easy to contact by phone | 73% | 55% | 57% |
| Easy to contact via the website | 60% | 60% | 58% |
| Easy to contact via the NHS App | 58% | 54% | 54% |
| Reception team helpful | 95% | 86% | 85% |
| Last contact good | 92% | 73% | 73% |
| Wait for appointment about right | 76% | 67% | 69% |
| Listened to well | 89% | 89% | 87% |
| Treated with care and concern | 91% | 88% | 86% |
| Confidence and trust in the clinician | 99% | 93% | 93% |
| Needs met | 98% | 90% | 90% |
In the Friends and Family Test for July 2026, 85% of 518 responses rated the practice good or very good (England: 92%).
CQC's overall rating for Gloucester Road Medical Centre is Good, published in July 2018. All 5 key questions are rated Good. It held the same rating in the report before (May 2015).
| Key question | Rating |
|---|---|
| Safe | Good |
| Well-led | Good |
| Caring | Good |
| Responsive | Good |
| Effective | Good |
22,687 patients were registered at Gloucester Road Medical Centre in September 2026, almost the same as a year earlier.
12% of its patients are aged 65 or over, against 19% across England. With 8.9 full-time-equivalent qualified GPs, there are 2,563 patients per GP, more than the England figure of 2,171 and Bristol, North Somerset and South Gloucestershire's 1,925. The practice also has 5.1 nurses and 3.5 other clinical staff such as pharmacists and physiotherapists (full-time equivalent).
| Year | Qualified GPs (FTE) | All GPs incl. trainees (FTE) |
|---|---|---|
| August 2023 | 8.6 | 10.1 |
| August 2024 | 9.6 | 13.9 |
| August 2025 | 9.8 | 13.8 |
| August 2026 | 8.9 | 10.8 |
From June 2026 to August 2026 the practice recorded 7,922 appointments a month, or 349 per 1,000 registered patients (England: 510). 64% were face to face (England: 63%). 30% took place on the day they were booked and 4% more than 28 days after booking (England: 45% and 5%).
46% were with a GP rather than another member of the practice team. 4% of booked patients did not attend.
| Measure | Gloucester Road Medical Centre | Bristol, North Somerset and South Gloucestershire | England |
|---|---|---|---|
| Appointments per 1,000 patients a month | 349 | 459 | 510 |
| Face to face | 64% | 65% | 63% |
| Same day as booked | 30% | 38% | 45% |
| More than 28 days after booking | 4% | 5% | 5% |
| Did not attend | 4% | 5% | 4% |
Compared with England, the practice has a lower share of patients for palliative or supportive care needs (0.2% against 0.6%), diabetes (3.7% against 7.9%) and COPD (0.9% against 1.9%). The practice's patients live in areas with an average deprivation score of 10.5 (England: 21.8; higher is more deprived). Life expectancy for its patients' neighbourhoods is 84.5 years for women and 80.4 for men (England: 83.0 and 79.1).
| Condition register | Age group | Practice (2024/25) | England |
|---|---|---|---|
| Depression | 18+ yrs | 11.9% | 14.3% |
| High blood pressure | All ages | 9.9% | 15.2% |
| Asthma | 6+ yrs | 6.6% | 6.6% |
| Diabetes | 17+ yrs | 3.7% | 7.9% |
| Cancer | All ages | 2.9% | 3.8% |
| Chronic kidney disease | 18+ yrs | 2.5% | 4.6% |
| Coronary heart disease | All ages | 1.5% | 3.0% |
| Atrial fibrillation | All ages | 1.4% | 2.2% |
| Stroke and TIA | All ages | 1.1% | 1.9% |
| COPD | All ages | 0.9% | 1.9% |
| Serious mental illness | All ages | 0.9% | 1.0% |
| Heart failure | All ages | 0.7% | 1.1% |
| Epilepsy | 18+ yrs | 0.6% | 0.8% |
| Osteoporosis | 50+ yrs | 0.6% | 1.2% |
| Rheumatoid arthritis | 16+ yrs | 0.4% | 0.8% |
| Learning disability | All ages | 0.4% | 0.6% |
| Dementia | All ages | 0.4% | 0.8% |
| Peripheral arterial disease | All ages | 0.3% | 0.6% |
| Palliative care | All ages | 0.2% | 0.6% |
| Screening coverage | Period | Practice | England |
|---|---|---|---|
| Bowel cancer screening (aged 60 to 74) | 2024/25 | 78.2% | 72.9% |
| Breast cancer screening (women aged 53 to 70) | 2024/25 | 75.6% | 72.2% |
| Cervical screening (women aged 25 to 49) | 2023/24 | 74.5% | 67.5% |
| Cervical screening (women aged 50 to 64) | 2023/24 | 77.4% | 74.9% |
Gloucester Road Medical Centre, 1a Church Road, Horfield, Bristol, BS7 8SA. Phone: 0117 949 7774. Website: www.grmc.nhs.uk.
| Nearby practice | Distance | Overall experience good |
|---|---|---|
| Horfield Health Centre | 1.0 km | 71% |
| Mendip Vale Medical Practice - Monks Park | 1.4 km | 80% |
| Fallodon Way Medical Centre | 1.5 km | 93% |
| Montpelier Health Centre | 2.1 km | 58% |
| Westbury-on-Trym Primary Care Centre | 2.3 km | 86% |
- Greenway Community Practice (94% overall experience good)
- Horfield Health Centre (71% overall experience good)
How do patients rate Gloucester Road Medical Centre?
In the 2026 GP Patient Survey, 85% of patients described their overall experience of Gloucester Road Medical Centre as good, above the England figure of 77%. 73% found it easy to get through by phone.
How many patients are registered at Gloucester Road Medical Centre?
22,687 patients were registered in September 2026, down 0.3% on a year earlier.
What is Gloucester Road Medical Centre's CQC rating?
Good overall, published in July 2018.
How many GPs does Gloucester Road Medical Centre have?
8.9 full-time-equivalent qualified GPs (12 qualified GPs by headcount), which is 2,563 patients per GP against 2,171 across England.
Are appointments at Gloucester Road Medical Centre face to face?
64% of appointments from June 2026 to August 2026 were face to face, against 63% across England.
What is Gloucester Road Medical Centre's phone number?
0117 949 7774.