Greenway Community Practice, Bristol: patient reviews and CQC rating
Greenway Community Practice is a GP practice in Bristol with 12,569 registered patients (September 2026). In the 2026 GP Patient Survey, 94% of its patients described their overall experience as good, above the England figure of 77% (Bristol, North Somerset and South Gloucestershire: 78%). The Care Quality Commission rates it Outstanding overall, in a report published in April 2020. It has 4.1 full-time-equivalent qualified GPs, or 3,072 patients per GP.
Latest data: September 2026. Patient survey 2026; registered patients September 2026; appointments to August 2026.
What patients say about Greenway Community Practice
Its best result against England is the share who found it easy to get through to the practice by phone: 85%, above the England figure of 57%. Its result closest to England is the share who said their needs were met at their last appointment: 92%, against 90% across England. Of the 11 results in the table, 8 are above England and 0 below by more than the survey's margin of error, and 3 within it.
On overall experience it is 3rd of the 65 practices in Bristol with 50 or more responses. 85% found it easy to get through by phone (England: 57%). The overall experience result is 8 points higher than in 2025 (86%). 111 patients answered the survey (response rate 24%).
| Survey question | Greenway Community Practice | Bristol, North Somerset and South Gloucestershire | England |
|---|---|---|---|
| Overall experience good | 94% | 78% | 77% |
| Easy to contact by phone | 85% | 55% | 57% |
| Easy to contact via the website | 64% | 60% | 58% |
| Easy to contact via the NHS App | 75% | 54% | 54% |
| Reception team helpful | 98% | 86% | 85% |
| Last contact good | 86% | 73% | 73% |
| Wait for appointment about right | 73% | 67% | 69% |
| Listened to well | 94% | 89% | 87% |
| Treated with care and concern | 93% | 88% | 86% |
| Confidence and trust in the clinician | 98% | 93% | 93% |
| Needs met | 92% | 90% | 90% |
In the Friends and Family Test for July 2026, 98% of 130 responses rated the practice good or very good (England: 92%).
CQC's overall rating for Greenway Community Practice is Outstanding, published in April 2020. 3 key questions are rated differently: Caring Good, Responsive Good and Effective Good. Its previous overall rating was Good (April 2016).
| Key question | Rating |
|---|---|
| Safe | Outstanding |
| Well-led | Outstanding |
| Caring | Good |
| Responsive | Good |
| Effective | Good |
12,569 patients were registered at Greenway Community Practice in September 2026, up 2.2% on a year earlier (England: down 1.1%).
14% of its patients are aged 65 or over, against 19% across England. With 4.1 full-time-equivalent qualified GPs, there are 3,072 patients per GP, more than the England figure of 2,171 and Bristol, North Somerset and South Gloucestershire's 1,925. The practice also has 3.5 nurses and 2.4 other clinical staff such as pharmacists and physiotherapists (full-time equivalent).
| Year | Qualified GPs (FTE) | All GPs incl. trainees (FTE) |
|---|---|---|
| August 2023 | 3.5 | 4.6 |
| August 2024 | 3.5 | 4.3 |
| August 2025 | 4.1 | 4.1 |
| August 2026 | 4.1 | 4.1 |
From June 2026 to August 2026 the practice recorded 6,437 appointments a month, or 512 per 1,000 registered patients (England: 510). 59% were face to face (England: 63%). 34% took place on the day they were booked and 2% more than 28 days after booking (England: 45% and 5%).
50% were with a GP rather than another member of the practice team. 6% of booked patients did not attend.
| Measure | Greenway Community Practice | Bristol, North Somerset and South Gloucestershire | England |
|---|---|---|---|
| Appointments per 1,000 patients a month | 512 | 459 | 510 |
| Face to face | 59% | 65% | 63% |
| Same day as booked | 34% | 38% | 45% |
| More than 28 days after booking | 2% | 5% | 5% |
| Did not attend | 6% | 5% | 4% |
Compared with England, the practice has a higher share of patients on its registers for osteoporosis (3.5% against 1.2%), depression (21.3% against 14.3%) and dementia (1.1% against 0.8%). It has a lower share for palliative or supportive care needs (0.3% against 0.6%). The practice's patients live in areas with an average deprivation score of 25.4 (England: 21.8; higher is more deprived).
Life expectancy for its patients' neighbourhoods is 82.1 years for women and 78.2 for men (England: 83.0 and 79.1).
| Condition register | Age group | Practice (2024/25) | England |
|---|---|---|---|
| Depression | 18+ yrs | 21.3% | 14.3% |
| High blood pressure | All ages | 13.3% | 15.2% |
| Asthma | 6+ yrs | 8.1% | 6.6% |
| Diabetes | 17+ yrs | 8.0% | 7.9% |
| Chronic kidney disease | 18+ yrs | 6.1% | 4.6% |
| Cancer | All ages | 3.5% | 3.8% |
| Osteoporosis | 50+ yrs | 3.5% | 1.2% |
| Coronary heart disease | All ages | 2.8% | 3.0% |
| COPD | All ages | 2.1% | 1.9% |
| Atrial fibrillation | All ages | 2.0% | 2.2% |
| Stroke and TIA | All ages | 1.7% | 1.9% |
| Serious mental illness | All ages | 1.2% | 1.0% |
| Dementia | All ages | 1.1% | 0.8% |
| Heart failure | All ages | 1.1% | 1.1% |
| Epilepsy | 18+ yrs | 0.9% | 0.8% |
| Learning disability | All ages | 0.7% | 0.6% |
| Peripheral arterial disease | All ages | 0.7% | 0.6% |
| Rheumatoid arthritis | 16+ yrs | 0.6% | 0.8% |
| Palliative care | All ages | 0.3% | 0.6% |
| Screening coverage | Period | Practice | England |
|---|---|---|---|
| Bowel cancer screening (aged 60 to 74) | 2024/25 | 67.8% | 72.9% |
| Breast cancer screening (women aged 53 to 70) | 2024/25 | 68.6% | 72.2% |
| Cervical screening (women aged 25 to 49) | 2023/24 | 69.7% | 67.5% |
| Cervical screening (women aged 50 to 64) | 2023/24 | 75.6% | 74.9% |
Greenway Community Practice, Greystoke Avenue, Southmead, Bristol, BS10 6AF. Phone: 0117 959 8939. Website: www.greenwaycommunitypractice.nhs.uk.
| Nearby practice | Distance | Overall experience good |
|---|---|---|
| Westbury-on-Trym Primary Care Centre | 0.9 km | 86% |
| Bradgate Surgery | 1.3 km | 73% |
| Fallodon Way Medical Centre | 1.8 km | 93% |
| Mendip Vale Medical Practice - Monks Park | 2.0 km | 80% |
| Gloucester Road Medical Centre | 2.3 km | 85% |
- Gloucester Road Medical Centre (85% overall experience good)
- Horfield Health Centre (71% overall experience good)
How do patients rate Greenway Community Practice?
In the 2026 GP Patient Survey, 94% of patients described their overall experience of Greenway Community Practice as good, above the England figure of 77%. 85% found it easy to get through by phone.
How many patients are registered at Greenway Community Practice?
12,569 patients were registered in September 2026, up 2.2% on a year earlier.
What is Greenway Community Practice's CQC rating?
Outstanding overall, published in April 2020.
How many GPs does Greenway Community Practice have?
4.1 full-time-equivalent qualified GPs (9 qualified GPs by headcount), which is 3,072 patients per GP against 2,171 across England.
Are appointments at Greenway Community Practice face to face?
59% of appointments from June 2026 to August 2026 were face to face, against 63% across England.
What is Greenway Community Practice's phone number?
0117 959 8939.