Whiteladies Medical Group, Bristol: patient reviews and CQC rating
Whiteladies Medical Group is a GP practice in Bristol with 15,887 registered patients (September 2026). In the 2026 GP Patient Survey, 84% of its patients described their overall experience as good, against 77% across England (Bristol, North Somerset and South Gloucestershire: 78%). The Care Quality Commission rates it Good overall, in a report published in October 2022. It has 6.8 full-time-equivalent qualified GPs, or 2,336 patients per GP.
Latest data: September 2026. Patient survey 2026; registered patients September 2026; appointments to August 2026.
What patients say about Whiteladies Medical Group
Its best result against England is the share who described their overall experience of the practice as good: 84%, against 77% across England. Its weakest is the share who said the wait for their last appointment was about right: 60%, against 69% across England. With 94 responses, none of its 11 results differs from England by more than the survey's margin of error.
On overall experience it is 23rd of the 65 practices in Bristol with 50 or more responses. 55% found it easy to get through by phone (England: 57%). The overall experience result is 2 points lower than in 2025 (86%). 94 patients answered the survey (response rate 24%).
| Survey question | Whiteladies Medical Group | Bristol, North Somerset and South Gloucestershire | England |
|---|---|---|---|
| Overall experience good | 84% | 78% | 77% |
| Easy to contact by phone | 55% | 55% | 57% |
| Easy to contact via the website | 52% | 60% | 58% |
| Easy to contact via the NHS App | 62% | 54% | 54% |
| Reception team helpful | 86% | 86% | 85% |
| Last contact good | 71% | 73% | 73% |
| Wait for appointment about right | 60% | 67% | 69% |
| Listened to well | 91% | 89% | 87% |
| Treated with care and concern | 85% | 88% | 86% |
| Confidence and trust in the clinician | 93% | 93% | 93% |
| Needs met | 93% | 90% | 90% |
In the Friends and Family Test for July 2026, 97% of 324 responses rated the practice good or very good (England: 92%).
CQC's overall rating for Whiteladies Medical Group is Good, published in October 2022. All 5 key questions are rated Good. It held the same rating in the report before (March 2016).
| Key question | Rating |
|---|---|
| Safe | Good |
| Well-led | Good |
| Caring | Good |
| Responsive | Good |
| Effective | Good |
15,887 patients were registered at Whiteladies Medical Group in September 2026, down 3.7% on a year earlier (England: down 1.1%).
19% of its patients are aged 65 or over, against 19% across England. With 6.8 full-time-equivalent qualified GPs, there are 2,336 patients per GP, close to the England figure of 2,171 and Bristol, North Somerset and South Gloucestershire's 1,925. The practice also has 2.4 nurses and 4.7 other clinical staff such as pharmacists and physiotherapists (full-time equivalent).
| Year | Qualified GPs (FTE) | All GPs incl. trainees (FTE) |
|---|---|---|
| August 2023 | 6.6 | 9.3 |
| August 2024 | 6.7 | 7.8 |
| August 2025 | 6.8 | 9.4 |
| August 2026 | 6.8 | 10.6 |
From June 2026 to August 2026 the practice recorded 7,152 appointments a month, or 450 per 1,000 registered patients (England: 510). 55% were face to face (England: 63%). 37% took place on the day they were booked and 8% more than 28 days after booking (England: 45% and 5%).
49% were with a GP rather than another member of the practice team. 4% of booked patients did not attend.
| Measure | Whiteladies Medical Group | Bristol, North Somerset and South Gloucestershire | England |
|---|---|---|---|
| Appointments per 1,000 patients a month | 450 | 459 | 510 |
| Face to face | 55% | 65% | 63% |
| Same day as booked | 37% | 38% | 45% |
| More than 28 days after booking | 8% | 5% | 5% |
| Did not attend | 4% | 5% | 4% |
Compared with England, the practice has a higher share of patients on its registers for osteoporosis (2.5% against 1.2%). It has a lower share for a learning disability (0.2% against 0.6%), palliative or supportive care needs (0.3% against 0.6%) and COPD (1.0% against 1.9%). The practice's patients live in areas with an average deprivation score of 8.8 (England: 21.8; higher is more deprived).
Life expectancy for its patients' neighbourhoods is 85.4 years for women and 81.3 for men (England: 83.0 and 79.1).
| Condition register | Age group | Practice (2024/25) | England |
|---|---|---|---|
| High blood pressure | All ages | 13.3% | 15.2% |
| Depression | 18+ yrs | 12.2% | 14.3% |
| Asthma | 6+ yrs | 5.6% | 6.6% |
| Cancer | All ages | 4.4% | 3.8% |
| Diabetes | 17+ yrs | 4.2% | 7.9% |
| Chronic kidney disease | 18+ yrs | 3.2% | 4.6% |
| Osteoporosis | 50+ yrs | 2.5% | 1.2% |
| Coronary heart disease | All ages | 2.3% | 3.0% |
| Atrial fibrillation | All ages | 2.2% | 2.2% |
| Stroke and TIA | All ages | 1.7% | 1.9% |
| Serious mental illness | All ages | 1.2% | 1.0% |
| COPD | All ages | 1.0% | 1.9% |
| Heart failure | All ages | 1.0% | 1.1% |
| Dementia | All ages | 0.9% | 0.8% |
| Rheumatoid arthritis | 16+ yrs | 0.7% | 0.8% |
| Epilepsy | 18+ yrs | 0.6% | 0.8% |
| Peripheral arterial disease | All ages | 0.5% | 0.6% |
| Palliative care | All ages | 0.3% | 0.6% |
| Learning disability | All ages | 0.2% | 0.6% |
| Screening coverage | Period | Practice | England |
|---|---|---|---|
| Bowel cancer screening (aged 60 to 74) | 2024/25 | 75.6% | 72.9% |
| Breast cancer screening (women aged 53 to 70) | 2024/25 | 73.4% | 72.2% |
| Cervical screening (women aged 25 to 49) | 2023/24 | 68.5% | 67.5% |
| Cervical screening (women aged 50 to 64) | 2023/24 | 79.3% | 74.9% |
Whiteladies Medical Group, Whiteladies Health Centre, Whatley Road, Bristol, BS8 2PU. Phone: 0117 973 1201. Website: www.whiteladiesmedical.nhs.uk.
| Nearby practice | Distance | Overall experience good |
|---|---|---|
| Pembroke Road Surgery | 0.4 km | 86% |
| University of Bristol | 0.7 km | 83% |
| The Family Practice | 0.7 km | 72% |
| Homeless Health Service | 1.5 km | -9700% |
| Montpelier Health Centre | 1.6 km | 58% |
- Pembroke Road Surgery (86% overall experience good)
- The Family Practice (72% overall experience good)
- University of Bristol (83% overall experience good)
How do patients rate Whiteladies Medical Group?
In the 2026 GP Patient Survey, 84% of patients described their overall experience of Whiteladies Medical Group as good, against 77% across England. 55% found it easy to get through by phone.
How many patients are registered at Whiteladies Medical Group?
15,887 patients were registered in September 2026, down 3.7% on a year earlier.
What is Whiteladies Medical Group's CQC rating?
Good overall, published in October 2022.
How many GPs does Whiteladies Medical Group have?
6.8 full-time-equivalent qualified GPs (13 qualified GPs by headcount), which is 2,336 patients per GP against 2,171 across England.
Are appointments at Whiteladies Medical Group face to face?
55% of appointments from June 2026 to August 2026 were face to face, against 63% across England.
What is Whiteladies Medical Group's phone number?
0117 973 1201.