The Family Practice, Bristol: patient reviews and CQC rating
The Family Practice is a GP practice in Bristol with 16,901 registered patients (September 2026). In the 2026 GP Patient Survey, 72% of its patients described their overall experience as good, against 77% across England (Bristol, North Somerset and South Gloucestershire: 78%). The Care Quality Commission rates it Good overall, in a report published in August 2016. It has 9.9 full-time-equivalent qualified GPs, or 1,711 patients per GP.
Latest data: September 2026. Patient survey 2026; registered patients September 2026; appointments to August 2026.
What patients say about The Family Practice
Its best result against England is the share who said the wait for their last appointment was about right: 85%, above the England figure of 69%. Its weakest is the share who found it easy to contact the practice using the NHS App: 40%, below the England figure of 54%. Of the 11 results in the table, 1 is above England and 2 below by more than the survey's margin of error, and 8 within it.
On overall experience it is 53rd of the 65 practices in Bristol with 50 or more responses. 46% found it easy to get through by phone (England: 57%). The overall experience result is 9 points lower than in 2025 (81%). 108 patients answered the survey (response rate 26%).
| Survey question | The Family Practice | Bristol, North Somerset and South Gloucestershire | England |
|---|---|---|---|
| Overall experience good | 72% | 78% | 77% |
| Easy to contact by phone | 46% | 55% | 57% |
| Easy to contact via the website | 57% | 60% | 58% |
| Easy to contact via the NHS App | 40% | 54% | 54% |
| Reception team helpful | 83% | 86% | 85% |
| Last contact good | 72% | 73% | 73% |
| Wait for appointment about right | 85% | 67% | 69% |
| Listened to well | 88% | 89% | 87% |
| Treated with care and concern | 90% | 88% | 86% |
| Confidence and trust in the clinician | 95% | 93% | 93% |
| Needs met | 90% | 90% | 90% |
In the Friends and Family Test for July 2026, 91% of 241 responses rated the practice good or very good (England: 92%).
CQC's overall rating for The Family Practice is Good, published in August 2016. All 5 key questions are rated Good.
| Key question | Rating |
|---|---|
| Safe | Good |
| Well-led | Good |
| Caring | Good |
| Responsive | Good |
| Effective | Good |
16,901 patients were registered at The Family Practice in September 2026, down 1.4% on a year earlier (England: down 1.1%).
12% of its patients are aged 65 or over, against 19% across England. With 9.9 full-time-equivalent qualified GPs, there are 1,711 patients per GP, fewer than the England figure of 2,171 and Bristol, North Somerset and South Gloucestershire's 1,925. The practice also has 1.3 nurses and 2.3 other clinical staff such as pharmacists and physiotherapists (full-time equivalent).
| Year | Qualified GPs (FTE) | All GPs incl. trainees (FTE) |
|---|---|---|
| August 2023 | 9.8 | 10.9 |
| August 2024 | 10.7 | 12.9 |
| August 2025 | 9.3 | 10.1 |
| August 2026 | 9.9 | 11.5 |
From June 2026 to August 2026 the practice recorded 7,237 appointments a month, or 428 per 1,000 registered patients (England: 510). 44% were face to face (England: 63%). 50% took place on the day they were booked and 2% more than 28 days after booking (England: 45% and 5%).
60% were with a GP rather than another member of the practice team. 5% of booked patients did not attend.
| Measure | The Family Practice | Bristol, North Somerset and South Gloucestershire | England |
|---|---|---|---|
| Appointments per 1,000 patients a month | 428 | 459 | 510 |
| Face to face | 44% | 65% | 63% |
| Same day as booked | 50% | 38% | 45% |
| More than 28 days after booking | 2% | 5% | 5% |
| Did not attend | 5% | 5% | 4% |
Compared with England, the practice has a higher share of patients on its registers for osteoporosis (2.1% against 1.2%). It has a lower share for a learning disability (0.1% against 0.6%), palliative or supportive care needs (0.2% against 0.6%) and diabetes (2.4% against 7.9%). The practice's patients live in areas with an average deprivation score of 10.4 (England: 21.8; higher is more deprived).
Life expectancy for its patients' neighbourhoods is 84.4 years for women and 80.2 for men (England: 83.0 and 79.1).
| Condition register | Age group | Practice (2024/25) | England |
|---|---|---|---|
| Depression | 18+ yrs | 13.5% | 14.3% |
| High blood pressure | All ages | 8.9% | 15.2% |
| Asthma | 6+ yrs | 5.8% | 6.6% |
| Cancer | All ages | 3.5% | 3.8% |
| Diabetes | 17+ yrs | 2.4% | 7.9% |
| Osteoporosis | 50+ yrs | 2.1% | 1.2% |
| Atrial fibrillation | All ages | 1.7% | 2.2% |
| Coronary heart disease | All ages | 1.6% | 3.0% |
| Chronic kidney disease | 18+ yrs | 1.5% | 4.6% |
| Stroke and TIA | All ages | 1.2% | 1.9% |
| Serious mental illness | All ages | 1.1% | 1.0% |
| COPD | All ages | 0.7% | 1.9% |
| Heart failure | All ages | 0.7% | 1.1% |
| Epilepsy | 18+ yrs | 0.4% | 0.8% |
| Dementia | All ages | 0.4% | 0.8% |
| Rheumatoid arthritis | 16+ yrs | 0.4% | 0.8% |
| Peripheral arterial disease | All ages | 0.3% | 0.6% |
| Palliative care | All ages | 0.2% | 0.6% |
| Learning disability | All ages | 0.1% | 0.6% |
| Screening coverage | Period | Practice | England |
|---|---|---|---|
| Bowel cancer screening (aged 60 to 74) | 2024/25 | 77.7% | 72.9% |
| Breast cancer screening (women aged 53 to 70) | 2024/25 | 73.6% | 72.2% |
| Cervical screening (women aged 25 to 49) | 2023/24 | 71.1% | 67.5% |
| Cervical screening (women aged 50 to 64) | 2023/24 | 77.8% | 74.9% |
The Family Practice, Western College, Cotham Road, Bristol, BS6 6DF. Phone: 0117 946 6455. Website: www.fpwc.nhs.uk.
| Nearby practice | Distance | Overall experience good |
|---|---|---|
| University of Bristol | 0.1 km | 83% |
| Whiteladies Medical Group | 0.7 km | 84% |
| Homeless Health Service | 0.9 km | -9700% |
| Montpelier Health Centre | 1.1 km | 58% |
| Pembroke Road Surgery | 1.1 km | 86% |
- Pembroke Road Surgery (86% overall experience good)
- University of Bristol (83% overall experience good)
- Whiteladies Medical Group (84% overall experience good)
How do patients rate The Family Practice?
In the 2026 GP Patient Survey, 72% of patients described their overall experience of The Family Practice as good, against 77% across England. 46% found it easy to get through by phone.
How many patients are registered at The Family Practice?
16,901 patients were registered in September 2026, down 1.4% on a year earlier.
What is The Family Practice's CQC rating?
Good overall, published in August 2016.
How many GPs does The Family Practice have?
9.9 full-time-equivalent qualified GPs (13 qualified GPs by headcount), which is 1,711 patients per GP against 2,171 across England.
Are appointments at The Family Practice face to face?
44% of appointments from June 2026 to August 2026 were face to face, against 63% across England.
What is The Family Practice's phone number?
0117 946 6455.