Healthwest PCN: primary care network practices and patient survey
Healthwest PCN is a primary care network of 4 GP practices with 68,425 registered patients (September 2026). In the 2026 GP Patient Survey, 82% of its patients described their overall experience as good, above the England figure of 77%. Its practices have 1,994 patients per qualified GP (England: 2,171).
Latest data: September 2026. Registered patients September 2026; GP Patient Survey 2026.
Across the 4 practices in Healthwest PCN with survey results, the share of patients describing their overall experience as good ranges from 72% at The Family Practice to 86% at Pembroke Road Surgery, with a median of 84% (England: 77%). 1 is above England and 0 below by more than the survey's margin of error. University of Bristol has the highest share finding it easy to get through by phone (89%, England 57%).
| Practice | Registered patients | Overall experience good | Easy to contact by phone | CQC rating | Patients per GP |
|---|---|---|---|---|---|
| Pembroke Road Surgery | 19,654 | 86% | 82% | Good | 2,239 |
| Whiteladies Medical Group | 15,887 | 84% | 55% | Good | 2,336 |
| University of Bristol | 15,983 | 83% | 89% | Good | 1,804 |
| The Family Practice | 16,901 | 72% | 46% | Good | 1,711 |
Results for the network as a whole, from 400 responses, against Bristol, North Somerset and South Gloucestershire and England.
| Survey question | Healthwest PCN | Bristol, North Somerset and South Gloucestershire | England |
|---|---|---|---|
| Overall experience good | 82% | 78% | 77% |
| Easy to contact by phone | 68% | 55% | 57% |
| Easy to contact via the website | 63% | 60% | 58% |
| Easy to contact via the NHS App | 60% | 54% | 54% |
| Reception team helpful | 88% | 86% | 85% |
| Last contact good | 79% | 73% | 73% |
| Wait for appointment about right | 72% | 67% | 69% |
| Listened to well | 89% | 89% | 87% |
| Treated with care and concern | 88% | 88% | 86% |
| Confidence and trust in the clinician | 93% | 93% | 93% |
| Needs met | 91% | 90% | 90% |
There are 1,994 registered patients per full-time-equivalent qualified GP in Healthwest PCN, close to England's 2,171 and Bristol, North Somerset and South Gloucestershire's 1,925. Practices recorded 382 appointments a month per 1,000 patients (England: 510), 48% of them face to face. 42% of appointments took place on the day they were booked (England: 45%).
11% of registered patients are aged 65 or over (England: 19%). Lists shrank by 3.0% over the year (England: shrank 1.1%).
| Measure | Healthwest PCN | Bristol, North Somerset and South Gloucestershire | England |
|---|---|---|---|
| Patients per qualified GP | 1,994 | 1,925 | 2,171 |
| Appointments per 1,000 patients a month | 382 | 459 | 510 |
| Face-to-face appointments | 48% | 65% | 63% |
| Same day as booked | 42% | 38% | 45% |
| Did not attend | 5% | 5% | 4% |
| Patients aged 65 or over | 11% | 17% | 19% |
Relative to England, the register furthest above England's rate at practices in Healthwest PCN is osteoporosis (2.3% against 1.2%), and the furthest below is learning disability (0.1% against 0.6%).
| Condition register | Age group | Healthwest PCN (2024/25) | England | Patients on register |
|---|---|---|---|---|
| Depression | 18+ yrs | 11.7% | 14.3% | 7,681 |
| High blood pressure | All ages | 7.7% | 15.2% | 5,599 |
| Asthma | 6+ yrs | 4.9% | 6.6% | 3,503 |
| Cancer | All ages | 2.8% | 3.8% | 2,069 |
| Osteoporosis | 50+ yrs | 2.3% | 1.2% | 387 |
| Diabetes | 17+ yrs | 2.2% | 7.9% | 1,464 |
| Chronic kidney disease | 18+ yrs | 1.6% | 4.6% | 1,051 |
| Atrial fibrillation | All ages | 1.4% | 2.2% | 999 |
| Coronary heart disease | All ages | 1.4% | 3.0% | 994 |
| Stroke and TIA | All ages | 1.0% | 1.9% | 744 |
| Serious mental illness | All ages | 0.8% | 1.0% | 578 |
| COPD | All ages | 0.6% | 1.9% | 417 |
| Heart failure | All ages | 0.5% | 1.1% | 384 |
| Dementia | All ages | 0.4% | 0.8% | 297 |
| Epilepsy | 18+ yrs | 0.4% | 0.8% | 250 |
| Rheumatoid arthritis | 16+ yrs | 0.4% | 0.8% | 248 |
| Peripheral arterial disease | All ages | 0.2% | 0.6% | 159 |
| Learning disability | All ages | 0.1% | 0.6% | 90 |
| Palliative care | All ages | 0.1% | 0.6% | 90 |
- Affinity (Bnssg) PCN (2 practices)
- Brisdoc PCN (2 practices)
- Bristol Inner City PCN (4 practices)
- Concord Mendip PCN (2 practices)
- Connexus PCN (5 practices)
- Fabb (Fishponds, Air Balloon & Beechwood) PCN (3 practices)
- Foss (Fireclay & Old School Surgery) PCN (2 practices)
- Northern Arc PCN (2 practices)
- Phoenix (Bnssg) PCN (3 practices)
- Swift PCN (7 practices)
Which practices are in Healthwest PCN?
Pembroke Road Surgery, The Family Practice, University of Bristol and Whiteladies Medical Group.
How do patients rate Healthwest PCN?
82% described their overall experience as good in the 2026 GP Patient Survey, above the England figure of 77%.
How many patients does Healthwest PCN cover?
68,425 registered patients across 4 practices in September 2026.
How many patients per GP does Healthwest PCN have?
1,994 per full-time-equivalent qualified GP, against 2,171 across England.