University of Bristol, Bristol: patient reviews and CQC rating
University of Bristol is a GP practice in Bristol with 15,983 registered patients (September 2026). In the 2026 GP Patient Survey, 83% of its patients described their overall experience as good, against 77% across England (Bristol, North Somerset and South Gloucestershire: 78%). The Care Quality Commission rates it Good overall, in a report published in June 2022. It has 8.9 full-time-equivalent qualified GPs, or 1,804 patients per GP.
Latest data: September 2026. Patient survey 2026; registered patients September 2026; appointments to August 2026.
What patients say about University of Bristol
Its best result against England is the share who found it easy to get through to the practice by phone: 89%, above the England figure of 57%. Its weakest is the share who had confidence and trust in the healthcare professional they saw: 87%, against 93% across England. Of the 11 results in the table, 4 are above England and 0 below by more than the survey's margin of error, and 7 within it.
On overall experience it is 24th of the 65 practices in Bristol with 50 or more responses. 89% found it easy to get through by phone (England: 57%). The overall experience result is 1 point lower than in 2025 (84%). 76 patients answered the survey (response rate 8%).
| Survey question | University of Bristol | Bristol, North Somerset and South Gloucestershire | England |
|---|---|---|---|
| Overall experience good | 83% | 78% | 77% |
| Easy to contact by phone | 89% | 55% | 57% |
| Easy to contact via the website | 54% | 60% | 58% |
| Easy to contact via the NHS App | 76% | 54% | 54% |
| Reception team helpful | 93% | 86% | 85% |
| Last contact good | 89% | 73% | 73% |
| Wait for appointment about right | 85% | 67% | 69% |
| Listened to well | 85% | 89% | 87% |
| Treated with care and concern | 83% | 88% | 86% |
| Confidence and trust in the clinician | 87% | 93% | 93% |
| Needs met | 92% | 90% | 90% |
CQC's overall rating for University of Bristol is Good, published in June 2022. One key question is rated differently: Responsive Outstanding. It held the same rating in the report before (August 2016).
| Key question | Rating |
|---|---|
| Safe | Good |
| Well-led | Good |
| Caring | Good |
| Responsive | Outstanding |
| Effective | Good |
15,983 patients were registered at University of Bristol in September 2026, down 6.2% on a year earlier (England: down 1.1%).
0% of its patients are aged 65 or over, against 19% across England. With 8.9 full-time-equivalent qualified GPs, there are 1,804 patients per GP, fewer than the England figure of 2,171 and Bristol, North Somerset and South Gloucestershire's 1,925. The practice also has 6.7 nurses and 2.2 other clinical staff such as pharmacists and physiotherapists (full-time equivalent).
| Year | Qualified GPs (FTE) | All GPs incl. trainees (FTE) |
|---|---|---|
| August 2023 | 10.0 | 10.0 |
| August 2024 | 9.9 | 9.9 |
| August 2025 | 9.6 | 9.6 |
| August 2026 | 8.9 | 8.9 |
From June 2026 to August 2026 the practice recorded 3,575 appointments a month, or 224 per 1,000 registered patients (England: 510). 43% were face to face (England: 63%). 37% took place on the day they were booked and 3% more than 28 days after booking (England: 45% and 5%).
52% were with a GP rather than another member of the practice team. 8% of booked patients did not attend.
| Measure | University of Bristol | Bristol, North Somerset and South Gloucestershire | England |
|---|---|---|---|
| Appointments per 1,000 patients a month | 224 | 459 | 510 |
| Face to face | 43% | 65% | 63% |
| Same day as booked | 37% | 38% | 45% |
| More than 28 days after booking | 3% | 5% | 5% |
| Did not attend | 8% | 5% | 4% |
Compared with England, the practice has a lower share of patients for coronary heart disease (0.0% against 3.0%), COPD (0.0% against 1.9%) and dementia (0.0% against 0.8%). The practice's patients live in areas with an average deprivation score of 11.9 (England: 21.8; higher is more deprived). Life expectancy for its patients' neighbourhoods is 84.2 years for women and 79.9 for men (England: 83.0 and 79.1).
| Condition register | Age group | Practice (2024/25) | England |
|---|---|---|---|
| Depression | 18+ yrs | 9.7% | 14.3% |
| Asthma | 6+ yrs | 3.1% | 6.6% |
| Serious mental illness | All ages | 0.3% | 1.0% |
| Diabetes | 17+ yrs | 0.3% | 7.9% |
| High blood pressure | All ages | 0.2% | 15.2% |
| Cancer | All ages | 0.2% | 3.8% |
| Epilepsy | 18+ yrs | 0.1% | 0.8% |
| Rheumatoid arthritis | 16+ yrs | 0.0% | 0.8% |
| Chronic kidney disease | 18+ yrs | 0.0% | 4.6% |
| Atrial fibrillation | All ages | 0.0% | 2.2% |
| Stroke and TIA | All ages | 0.0% | 1.9% |
| Heart failure | All ages | 0.0% | 1.1% |
| Peripheral arterial disease | All ages | 0.0% | 0.6% |
| Coronary heart disease | All ages | 0.0% | 3.0% |
| COPD | All ages | 0.0% | 1.9% |
| Osteoporosis | 50+ yrs | 0.0% | 1.2% |
| Dementia | All ages | 0.0% | 0.8% |
| Learning disability | All ages | 0.0% | 0.6% |
| Palliative care | All ages | 0.0% | 0.6% |
| Screening coverage | Period | Practice | England |
|---|---|---|---|
| Bowel cancer screening (aged 60 to 74) | 2022/23 | 100.0% | 72.9% |
| Breast cancer screening (women aged 53 to 70) | 2022/23 | 100.0% | 72.2% |
| Cervical screening (women aged 25 to 49) | 2023/24 | 33.9% | 67.5% |
| Cervical screening (women aged 50 to 64) | 2023/24 | 100.0% | 74.9% |
University of Bristol, Hampton House Health Centre, St Michael's Hill, Cotham, Bristol, BS6 6AU. Phone: 0117 330 2720. Website: www.bris.ac.uk/students-health.
| Nearby practice | Distance | Overall experience good |
|---|---|---|
| The Family Practice | 0.1 km | 72% |
| Whiteladies Medical Group | 0.7 km | 84% |
| Homeless Health Service | 0.9 km | -9700% |
| Pembroke Road Surgery | 1.0 km | 86% |
| Montpelier Health Centre | 1.1 km | 58% |
- Pembroke Road Surgery (86% overall experience good)
- The Family Practice (72% overall experience good)
- Whiteladies Medical Group (84% overall experience good)
How do patients rate University of Bristol?
In the 2026 GP Patient Survey, 83% of patients described their overall experience of University of Bristol as good, against 77% across England. 89% found it easy to get through by phone.
How many patients are registered at University of Bristol?
15,983 patients were registered in September 2026, down 6.2% on a year earlier.
What is University of Bristol's CQC rating?
Good overall, published in June 2022.
How many GPs does University of Bristol have?
8.9 full-time-equivalent qualified GPs (17 qualified GPs by headcount), which is 1,804 patients per GP against 2,171 across England.
Are appointments at University of Bristol face to face?
43% of appointments from June 2026 to August 2026 were face to face, against 63% across England.
What is University of Bristol's phone number?
0117 330 2720.