Pembroke Road Surgery, Bristol: patient reviews and CQC rating
Pembroke Road Surgery is a GP practice in Bristol with 19,654 registered patients (September 2026). In the 2026 GP Patient Survey, 86% of its patients described their overall experience as good, above the England figure of 77% (Bristol, North Somerset and South Gloucestershire: 78%). The Care Quality Commission rates it Good overall, in a report published in March 2016. It has 8.8 full-time-equivalent qualified GPs, or 2,239 patients per GP.
Latest data: September 2026. Patient survey 2026; registered patients September 2026; appointments to August 2026.
What patients say about Pembroke Road Surgery
Its best result against England is the share who found it easy to contact the practice through its website: 85%, above the England figure of 58%. Its weakest is the share who said the wait for their last appointment was about right: 58%, below the England figure of 69%. Of the 11 results in the table, 4 are above England and 1 below by more than the survey's margin of error, and 6 within it.
On overall experience it is 14th of the 65 practices in Bristol with 50 or more responses. 82% found it easy to get through by phone (England: 57%). The overall experience result is 6 points lower than in 2025 (92%). 122 patients answered the survey (response rate 26%).
| Survey question | Pembroke Road Surgery | Bristol, North Somerset and South Gloucestershire | England |
|---|---|---|---|
| Overall experience good | 86% | 78% | 77% |
| Easy to contact by phone | 82% | 55% | 57% |
| Easy to contact via the website | 85% | 60% | 58% |
| Easy to contact via the NHS App | 62% | 54% | 54% |
| Reception team helpful | 91% | 86% | 85% |
| Last contact good | 85% | 73% | 73% |
| Wait for appointment about right | 58% | 67% | 69% |
| Listened to well | 92% | 89% | 87% |
| Treated with care and concern | 91% | 88% | 86% |
| Confidence and trust in the clinician | 97% | 93% | 93% |
| Needs met | 90% | 90% | 90% |
In the Friends and Family Test for July 2026, 93% of 355 responses rated the practice good or very good (England: 92%).
CQC's overall rating for Pembroke Road Surgery is Good, published in March 2016. One key question is rated differently: Responsive Outstanding.
| Key question | Rating |
|---|---|
| Safe | Good |
| Well-led | Good |
| Caring | Good |
| Responsive | Outstanding |
| Effective | Good |
19,654 patients were registered at Pembroke Road Surgery in September 2026, down 1.1% on a year earlier (England: down 1.1%).
14% of its patients are aged 65 or over, against 19% across England. With 8.8 full-time-equivalent qualified GPs, there are 2,239 patients per GP, close to the England figure of 2,171 and Bristol, North Somerset and South Gloucestershire's 1,925. The practice also has 5.4 nurses and 2.5 other clinical staff such as pharmacists and physiotherapists (full-time equivalent).
| Year | Qualified GPs (FTE) | All GPs incl. trainees (FTE) |
|---|---|---|
| August 2023 | 10.3 | 10.9 |
| August 2024 | 14.0 | 15.1 |
| August 2025 | 14.3 | 16.2 |
| August 2026 | 8.8 | 8.8 |
From June 2026 to August 2026 the practice recorded 8,149 appointments a month, or 415 per 1,000 registered patients (England: 510). 48% were face to face (England: 63%). 42% took place on the day they were booked and 8% more than 28 days after booking (England: 45% and 5%).
50% were with a GP rather than another member of the practice team. 3% of booked patients did not attend.
| Measure | Pembroke Road Surgery | Bristol, North Somerset and South Gloucestershire | England |
|---|---|---|---|
| Appointments per 1,000 patients a month | 415 | 459 | 510 |
| Face to face | 48% | 65% | 63% |
| Same day as booked | 42% | 38% | 45% |
| More than 28 days after booking | 8% | 5% | 5% |
| Did not attend | 3% | 5% | 4% |
Compared with England, the practice has a higher share of patients on its registers for osteoporosis (2.4% against 1.2%). It has a lower share for palliative or supportive care needs (0.1% against 0.6%), a learning disability (0.2% against 0.6%) and diabetes (2.4% against 7.9%). The practice's patients live in areas with an average deprivation score of 7.9 (England: 21.8; higher is more deprived).
Life expectancy for its patients' neighbourhoods is 86.2 years for women and 82.2 for men (England: 83.0 and 79.1).
| Condition register | Age group | Practice (2024/25) | England |
|---|---|---|---|
| Depression | 18+ yrs | 12.0% | 14.3% |
| High blood pressure | All ages | 9.2% | 15.2% |
| Asthma | 6+ yrs | 5.5% | 6.6% |
| Cancer | All ages | 3.5% | 3.8% |
| Diabetes | 17+ yrs | 2.4% | 7.9% |
| Osteoporosis | 50+ yrs | 2.4% | 1.2% |
| Chronic kidney disease | 18+ yrs | 2.1% | 4.6% |
| Atrial fibrillation | All ages | 1.7% | 2.2% |
| Coronary heart disease | All ages | 1.7% | 3.0% |
| Stroke and TIA | All ages | 1.3% | 1.9% |
| Serious mental illness | All ages | 0.7% | 1.0% |
| COPD | All ages | 0.6% | 1.9% |
| Heart failure | All ages | 0.5% | 1.1% |
| Rheumatoid arthritis | 16+ yrs | 0.5% | 0.8% |
| Epilepsy | 18+ yrs | 0.4% | 0.8% |
| Dementia | All ages | 0.4% | 0.8% |
| Peripheral arterial disease | All ages | 0.2% | 0.6% |
| Learning disability | All ages | 0.2% | 0.6% |
| Palliative care | All ages | 0.1% | 0.6% |
| Screening coverage | Period | Practice | England |
|---|---|---|---|
| Bowel cancer screening (aged 60 to 74) | 2024/25 | 78.1% | 72.9% |
| Breast cancer screening (women aged 53 to 70) | 2024/25 | 70.9% | 72.2% |
| Cervical screening (women aged 25 to 49) | 2023/24 | 74.3% | 67.5% |
| Cervical screening (women aged 50 to 64) | 2023/24 | 77.3% | 74.9% |
Pembroke Road Surgery, 111 Pembroke Road, Clifton, Bristol, BS8 3EU. Phone: 0117 973 3790. Website: www.pembrokeroadsurgery.co.uk.
| Nearby practice | Distance | Overall experience good |
|---|---|---|
| Whiteladies Medical Group | 0.4 km | 84% |
| University of Bristol | 1.0 km | 83% |
| The Family Practice | 1.1 km | 72% |
| Homeless Health Service | 1.9 km | -9700% |
| Montpelier Health Centre | 2.0 km | 58% |
- The Family Practice (72% overall experience good)
- University of Bristol (83% overall experience good)
- Whiteladies Medical Group (84% overall experience good)
How do patients rate Pembroke Road Surgery?
In the 2026 GP Patient Survey, 86% of patients described their overall experience of Pembroke Road Surgery as good, above the England figure of 77%. 82% found it easy to get through by phone.
How many patients are registered at Pembroke Road Surgery?
19,654 patients were registered in September 2026, down 1.1% on a year earlier.
What is Pembroke Road Surgery's CQC rating?
Good overall, published in March 2016.
How many GPs does Pembroke Road Surgery have?
8.8 full-time-equivalent qualified GPs (15 qualified GPs by headcount), which is 2,239 patients per GP against 2,171 across England.
Are appointments at Pembroke Road Surgery face to face?
48% of appointments from June 2026 to August 2026 were face to face, against 63% across England.
What is Pembroke Road Surgery's phone number?
0117 973 3790.