Montpelier Health Centre, Bristol: patient reviews and CQC rating
Montpelier Health Centre is a GP practice in Bristol with 17,933 registered patients (September 2026). In the 2026 GP Patient Survey, 58% of its patients described their overall experience as good, below the England figure of 77% (Bristol, North Somerset and South Gloucestershire: 78%). The Care Quality Commission rates it Good overall, in a report published in November 2021. It has 12.6 full-time-equivalent qualified GPs, or 1,424 patients per GP.
Latest data: September 2026. Patient survey 2026; registered patients September 2026; appointments to August 2026.
What patients say about Montpelier Health Centre
Its best result against England is the share who found the reception and administrative team helpful: 87%, against 85% across England. Its weakest is the share who found it easy to get through to the practice by phone: 17%, below the England figure of 57%. Of the 11 results in the table, 0 are above England and 6 below by more than the survey's margin of error, and 5 within it.
On overall experience it is 63rd of the 65 practices in Bristol with 50 or more responses. 17% found it easy to get through by phone (England: 57%). The overall experience result is 13 points higher than in 2025 (45%). 108 patients answered the survey (response rate 15%).
| Survey question | Montpelier Health Centre | Bristol, North Somerset and South Gloucestershire | England |
|---|---|---|---|
| Overall experience good | 58% | 78% | 77% |
| Easy to contact by phone | 17% | 55% | 57% |
| Easy to contact via the website | 29% | 60% | 58% |
| Easy to contact via the NHS App | 30% | 54% | 54% |
| Reception team helpful | 87% | 86% | 85% |
| Last contact good | 51% | 73% | 73% |
| Wait for appointment about right | 55% | 67% | 69% |
| Listened to well | 82% | 89% | 87% |
| Treated with care and concern | 81% | 88% | 86% |
| Confidence and trust in the clinician | 90% | 93% | 93% |
| Needs met | 86% | 90% | 90% |
In the Friends and Family Test for July 2026, 92% of 299 responses rated the practice good or very good (England: 92%).
CQC's overall rating for Montpelier Health Centre is Good, published in November 2021. All 5 key questions are rated Good. Its previous overall rating was Requires Improvement (September 2019).
| Key question | Rating |
|---|---|
| Safe | Good |
| Well-led | Good |
| Caring | Good |
| Responsive | Good |
| Effective | Good |
17,933 patients were registered at Montpelier Health Centre in September 2026, down 7.9% on a year earlier (England: down 1.1%).
8% of its patients are aged 65 or over, against 19% across England. With 12.6 full-time-equivalent qualified GPs, there are 1,424 patients per GP, fewer than the England figure of 2,171 and Bristol, North Somerset and South Gloucestershire's 1,925. The practice also has 5.5 nurses and 6.4 other clinical staff such as pharmacists and physiotherapists (full-time equivalent).
| Year | Qualified GPs (FTE) | All GPs incl. trainees (FTE) |
|---|---|---|
| August 2023 | 10.5 | 10.5 |
| August 2024 | 11.2 | 12.3 |
| August 2025 | 11.7 | 12.8 |
| August 2026 | 12.6 | 14.4 |
From June 2026 to August 2026 the practice recorded 7,080 appointments a month, or 395 per 1,000 registered patients (England: 510). 64% were face to face (England: 63%). 27% took place on the day they were booked and 3% more than 28 days after booking (England: 45% and 5%).
44% were with a GP rather than another member of the practice team. 11% of booked patients did not attend.
| Measure | Montpelier Health Centre | Bristol, North Somerset and South Gloucestershire | England |
|---|---|---|---|
| Appointments per 1,000 patients a month | 395 | 459 | 510 |
| Face to face | 64% | 65% | 63% |
| Same day as booked | 27% | 38% | 45% |
| More than 28 days after booking | 3% | 5% | 5% |
| Did not attend | 11% | 5% | 4% |
Compared with England, the practice has a higher share of patients on its registers for osteoporosis (2.2% against 1.2%) and serious mental illness (1.8% against 1.0%). It has a lower share for dementia (0.2% against 0.8%), palliative or supportive care needs (0.1% against 0.6%) and atrial fibrillation (0.7% against 2.2%). The practice's patients live in areas with an average deprivation score of 24.6 (England: 21.8; higher is more deprived).
Life expectancy for its patients' neighbourhoods is 83.2 years for women and 75.9 for men (England: 83.0 and 79.1).
| Condition register | Age group | Practice (2024/25) | England |
|---|---|---|---|
| Depression | 18+ yrs | 17.1% | 14.3% |
| High blood pressure | All ages | 7.2% | 15.2% |
| Asthma | 6+ yrs | 4.8% | 6.6% |
| Diabetes | 17+ yrs | 4.3% | 7.9% |
| Osteoporosis | 50+ yrs | 2.2% | 1.2% |
| Cancer | All ages | 2.1% | 3.8% |
| Serious mental illness | All ages | 1.8% | 1.0% |
| COPD | All ages | 1.6% | 1.9% |
| Chronic kidney disease | 18+ yrs | 1.6% | 4.6% |
| Coronary heart disease | All ages | 1.3% | 3.0% |
| Stroke and TIA | All ages | 0.8% | 1.9% |
| Atrial fibrillation | All ages | 0.7% | 2.2% |
| Heart failure | All ages | 0.6% | 1.1% |
| Epilepsy | 18+ yrs | 0.6% | 0.8% |
| Learning disability | All ages | 0.5% | 0.6% |
| Rheumatoid arthritis | 16+ yrs | 0.5% | 0.8% |
| Peripheral arterial disease | All ages | 0.3% | 0.6% |
| Dementia | All ages | 0.2% | 0.8% |
| Palliative care | All ages | 0.1% | 0.6% |
| Screening coverage | Period | Practice | England |
|---|---|---|---|
| Bowel cancer screening (aged 60 to 74) | 2024/25 | 62.3% | 72.9% |
| Breast cancer screening (women aged 53 to 70) | 2024/25 | 63.2% | 72.2% |
| Cervical screening (women aged 25 to 49) | 2023/24 | 57.8% | 67.5% |
| Cervical screening (women aged 50 to 64) | 2023/24 | 71.3% | 74.9% |
Montpelier Health Centre, Bath Buildings, Bristol, BS6 5PT. Phone: 0117 942 6811. Website: www.montpelierhealthcentre.co.uk.
| Nearby practice | Distance | Overall experience good |
|---|---|---|
| Homeless Health Service | 0.4 km | -9700% |
| Broadmead Medical Centre | 1.0 km | 75% |
| The Family Practice | 1.1 km | 72% |
| University of Bristol | 1.1 km | 83% |
| Charlotte Keel Medical Practice | 1.2 km | 67% |
- East Trees Health Centre (81% overall experience good)
- Lawrence Hill Health Centre (69% overall experience good)
- The Wellspring Surgery (79% overall experience good)
How do patients rate Montpelier Health Centre?
In the 2026 GP Patient Survey, 58% of patients described their overall experience of Montpelier Health Centre as good, below the England figure of 77%. 17% found it easy to get through by phone.
How many patients are registered at Montpelier Health Centre?
17,933 patients were registered in September 2026, down 7.9% on a year earlier.
What is Montpelier Health Centre's CQC rating?
Good overall, published in November 2021.
How many GPs does Montpelier Health Centre have?
12.6 full-time-equivalent qualified GPs (21 qualified GPs by headcount), which is 1,424 patients per GP against 2,171 across England.
Are appointments at Montpelier Health Centre face to face?
64% of appointments from June 2026 to August 2026 were face to face, against 63% across England.
What is Montpelier Health Centre's phone number?
0117 942 6811.