East Trees Health Centre, Bristol: patient reviews and CQC rating
East Trees Health Centre is a GP practice in Bristol with 15,133 registered patients (September 2026). In the 2026 GP Patient Survey, 81% of its patients described their overall experience as good, against 77% across England (Bristol, North Somerset and South Gloucestershire: 78%). The Care Quality Commission rates it Good overall, in a report published in December 2018. It has 7.9 full-time-equivalent qualified GPs, or 1,908 patients per GP.
Latest data: September 2026. Patient survey 2026; registered patients September 2026; appointments to August 2026.
What patients say about East Trees Health Centre
Its best result against England is the share who described their overall experience of the practice as good: 81%, against 77% across England. Its weakest is the share who found it easy to contact the practice using the NHS App: 36%, below the England figure of 54%. Of the 11 results in the table, 0 are above England and 3 below by more than the survey's margin of error, and 8 within it.
On overall experience it is 30th of the 65 practices in Bristol with 50 or more responses. 42% found it easy to get through by phone (England: 57%). The overall experience result is 5 points higher than in 2025 (76%). 99 patients answered the survey (response rate 14%).
| Survey question | East Trees Health Centre | Bristol, North Somerset and South Gloucestershire | England |
|---|---|---|---|
| Overall experience good | 81% | 78% | 77% |
| Easy to contact by phone | 42% | 55% | 57% |
| Easy to contact via the website | 50% | 60% | 58% |
| Easy to contact via the NHS App | 36% | 54% | 54% |
| Reception team helpful | 86% | 86% | 85% |
| Last contact good | 67% | 73% | 73% |
| Wait for appointment about right | 55% | 67% | 69% |
| Listened to well | 89% | 89% | 87% |
| Treated with care and concern | 86% | 88% | 86% |
| Confidence and trust in the clinician | 89% | 93% | 93% |
| Needs met | 88% | 90% | 90% |
CQC's overall rating for East Trees Health Centre is Good, published in December 2018. All 5 key questions are rated Good.
| Key question | Rating |
|---|---|
| Safe | Good |
| Well-led | Good |
| Caring | Good |
| Responsive | Good |
| Effective | Good |
15,133 patients were registered at East Trees Health Centre in September 2026, down 3.8% on a year earlier (England: down 1.1%).
8% of its patients are aged 65 or over, against 19% across England. With 7.9 full-time-equivalent qualified GPs, there are 1,908 patients per GP, fewer than the England figure of 2,171 and Bristol, North Somerset and South Gloucestershire's 1,925. The practice also has 3.4 nurses and 7.4 other clinical staff such as pharmacists and physiotherapists (full-time equivalent).
| Year | Qualified GPs (FTE) | All GPs incl. trainees (FTE) |
|---|---|---|
| August 2023 | 6.5 | 9.3 |
| August 2024 | 9.1 | 13.2 |
| August 2025 | 8.2 | 10.7 |
| August 2026 | 7.9 | 11.8 |
From June 2026 to August 2026 the practice recorded 8,126 appointments a month, or 537 per 1,000 registered patients (England: 510). 53% were face to face (England: 63%). 34% took place on the day they were booked and 1% more than 28 days after booking (England: 45% and 5%).
37% were with a GP rather than another member of the practice team. 5% of booked patients did not attend.
| Measure | East Trees Health Centre | Bristol, North Somerset and South Gloucestershire | England |
|---|---|---|---|
| Appointments per 1,000 patients a month | 537 | 459 | 510 |
| Face to face | 53% | 65% | 63% |
| Same day as booked | 34% | 38% | 45% |
| More than 28 days after booking | 1% | 5% | 5% |
| Did not attend | 5% | 5% | 4% |
Compared with England, the practice has a higher share of patients on its registers for serious mental illness (1.3% against 1.0%). It has a lower share for palliative or supportive care needs (0.2% against 0.6%), atrial fibrillation (0.8% against 2.2%) and dementia (0.3% against 0.8%). The practice's patients live in areas with an average deprivation score of 29.3 (England: 21.8; higher is more deprived).
Life expectancy for its patients' neighbourhoods is 83.2 years for women and 76.6 for men (England: 83.0 and 79.1).
| Condition register | Age group | Practice (2024/25) | England |
|---|---|---|---|
| Depression | 18+ yrs | 16.3% | 14.3% |
| High blood pressure | All ages | 9.2% | 15.2% |
| Diabetes | 17+ yrs | 7.0% | 7.9% |
| Asthma | 6+ yrs | 5.9% | 6.6% |
| Chronic kidney disease | 18+ yrs | 2.4% | 4.6% |
| Cancer | All ages | 1.9% | 3.8% |
| Coronary heart disease | All ages | 1.7% | 3.0% |
| COPD | All ages | 1.5% | 1.9% |
| Serious mental illness | All ages | 1.3% | 1.0% |
| Stroke and TIA | All ages | 1.1% | 1.9% |
| Atrial fibrillation | All ages | 0.8% | 2.2% |
| Heart failure | All ages | 0.7% | 1.1% |
| Osteoporosis | 50+ yrs | 0.6% | 1.2% |
| Epilepsy | 18+ yrs | 0.6% | 0.8% |
| Learning disability | All ages | 0.6% | 0.6% |
| Rheumatoid arthritis | 16+ yrs | 0.4% | 0.8% |
| Peripheral arterial disease | All ages | 0.3% | 0.6% |
| Dementia | All ages | 0.3% | 0.8% |
| Palliative care | All ages | 0.2% | 0.6% |
| Screening coverage | Period | Practice | England |
|---|---|---|---|
| Bowel cancer screening (aged 60 to 74) | 2024/25 | 59.6% | 72.9% |
| Breast cancer screening (women aged 53 to 70) | 2024/25 | 54.4% | 72.2% |
| Cervical screening (women aged 25 to 49) | 2023/24 | 64.6% | 67.5% |
| Cervical screening (women aged 50 to 64) | 2023/24 | 62.3% | 74.9% |
East Trees Health Centre, 100A Fishponds Road, Eastville, Bristol, BS5 6SA. Phone: 0117 244 4123. Website: www.eastvillemedicalpractice.co.uk.
| Nearby practice | Distance | Overall experience good |
|---|---|---|
| Charlotte Keel Medical Practice | 0.8 km | 67% |
| Lawrence Hill Health Centre | 1.6 km | 69% |
| The Wellspring Surgery | 1.7 km | 79% |
| Montpelier Health Centre | 1.9 km | 58% |
| Homeless Health Service | 2.1 km | -9700% |
- Lawrence Hill Health Centre (69% overall experience good)
- Montpelier Health Centre (58% overall experience good)
- The Wellspring Surgery (79% overall experience good)
How do patients rate East Trees Health Centre?
In the 2026 GP Patient Survey, 81% of patients described their overall experience of East Trees Health Centre as good, against 77% across England. 42% found it easy to get through by phone.
How many patients are registered at East Trees Health Centre?
15,133 patients were registered in September 2026, down 3.8% on a year earlier.
What is East Trees Health Centre's CQC rating?
Good overall, published in December 2018.
How many GPs does East Trees Health Centre have?
7.9 full-time-equivalent qualified GPs (13 qualified GPs by headcount), which is 1,908 patients per GP against 2,171 across England.
Are appointments at East Trees Health Centre face to face?
53% of appointments from June 2026 to August 2026 were face to face, against 63% across England.
What is East Trees Health Centre's phone number?
0117 244 4123.