Lawrence Hill Health Centre, Bristol: patient reviews and CQC rating
Lawrence Hill Health Centre is a GP practice in Bristol with 12,037 registered patients (September 2026). In the 2026 GP Patient Survey, 69% of its patients described their overall experience as good, against 77% across England (Bristol, North Somerset and South Gloucestershire: 78%). The Care Quality Commission rates it Requires Improvement overall, in a report published in September 2022. It has 6.9 full-time-equivalent qualified GPs, or 1,751 patients per GP.
Latest data: September 2026. Patient survey 2026; registered patients September 2026; appointments to August 2026.
What patients say about Lawrence Hill Health Centre
Its result closest to England is the share who found it easy to contact the practice using the NHS App: 54%, against 54% across England. Its weakest is the share who found it easy to get through to the practice by phone: 27%, below the England figure of 57%. Of the 11 results in the table, 0 are above England and 3 below by more than the survey's margin of error, and 8 within it.
On overall experience it is 56th of the 65 practices in Bristol with 50 or more responses. 27% found it easy to get through by phone (England: 57%). The overall experience result is 8 points higher than in 2025 (61%). 90 patients answered the survey (response rate 14%).
| Survey question | Lawrence Hill Health Centre | Bristol, North Somerset and South Gloucestershire | England |
|---|---|---|---|
| Overall experience good | 69% | 78% | 77% |
| Easy to contact by phone | 27% | 55% | 57% |
| Easy to contact via the website | 56% | 60% | 58% |
| Easy to contact via the NHS App | 54% | 54% | 54% |
| Reception team helpful | 82% | 86% | 85% |
| Last contact good | 65% | 73% | 73% |
| Wait for appointment about right | 47% | 67% | 69% |
| Listened to well | 85% | 89% | 87% |
| Treated with care and concern | 80% | 88% | 86% |
| Confidence and trust in the clinician | 91% | 93% | 93% |
| Needs met | 82% | 90% | 90% |
CQC's overall rating for Lawrence Hill Health Centre is Requires Improvement, published in September 2022. 2 key questions are rated differently: Caring Good and Responsive Good. It held the same rating in the report before (September 2019).
| Key question | Rating |
|---|---|
| Safe | Requires Improvement |
| Well-led | Requires Improvement |
| Caring | Good |
| Responsive | Good |
| Effective | Requires Improvement |
12,037 patients were registered at Lawrence Hill Health Centre in September 2026, up 3.1% on a year earlier (England: down 1.1%).
9% of its patients are aged 65 or over, against 19% across England. With 6.9 full-time-equivalent qualified GPs, there are 1,751 patients per GP, fewer than the England figure of 2,171 and Bristol, North Somerset and South Gloucestershire's 1,925. The practice also has 2.5 nurses and 6.0 other clinical staff such as pharmacists and physiotherapists (full-time equivalent).
| Year | Qualified GPs (FTE) | All GPs incl. trainees (FTE) |
|---|---|---|
| August 2023 | 4.4 | 5.9 |
| August 2024 | 5.2 | 7.8 |
| August 2025 | 5.6 | 7.6 |
| August 2026 | 6.9 | 7.7 |
From June 2026 to August 2026 the practice recorded 6,945 appointments a month, or 577 per 1,000 registered patients (England: 510). 53% were face to face (England: 63%). 35% took place on the day they were booked and 2% more than 28 days after booking (England: 45% and 5%).
41% were with a GP rather than another member of the practice team. 9% of booked patients did not attend.
| Measure | Lawrence Hill Health Centre | Bristol, North Somerset and South Gloucestershire | England |
|---|---|---|---|
| Appointments per 1,000 patients a month | 577 | 459 | 510 |
| Face to face | 53% | 65% | 63% |
| Same day as booked | 35% | 38% | 45% |
| More than 28 days after booking | 2% | 5% | 5% |
| Did not attend | 9% | 5% | 4% |
Compared with England, the practice has a higher share of patients on its registers for osteoporosis (3.1% against 1.2%) and serious mental illness (1.4% against 1.0%). It has a lower share for cancer (1.8% against 3.8%), chronic kidney disease (2.6% against 4.6%) and atrial fibrillation (1.3% against 2.2%). The practice's patients live in areas with an average deprivation score of 37.7 (England: 21.8; higher is more deprived).
Life expectancy for its patients' neighbourhoods is 80.2 years for women and 73.5 for men (England: 83.0 and 79.1).
| Condition register | Age group | Practice (2024/25) | England |
|---|---|---|---|
| Depression | 18+ yrs | 14.0% | 14.3% |
| High blood pressure | All ages | 10.5% | 15.2% |
| Diabetes | 17+ yrs | 8.2% | 7.9% |
| Asthma | 6+ yrs | 5.9% | 6.6% |
| Osteoporosis | 50+ yrs | 3.1% | 1.2% |
| Chronic kidney disease | 18+ yrs | 2.6% | 4.6% |
| COPD | All ages | 2.1% | 1.9% |
| Cancer | All ages | 1.8% | 3.8% |
| Coronary heart disease | All ages | 1.8% | 3.0% |
| Serious mental illness | All ages | 1.4% | 1.0% |
| Stroke and TIA | All ages | 1.3% | 1.9% |
| Atrial fibrillation | All ages | 1.3% | 2.2% |
| Heart failure | All ages | 0.9% | 1.1% |
| Dementia | All ages | 0.7% | 0.8% |
| Epilepsy | 18+ yrs | 0.7% | 0.8% |
| Learning disability | All ages | 0.6% | 0.6% |
| Rheumatoid arthritis | 16+ yrs | 0.6% | 0.8% |
| Palliative care | All ages | 0.5% | 0.6% |
| Peripheral arterial disease | All ages | 0.4% | 0.6% |
| Screening coverage | Period | Practice | England |
|---|---|---|---|
| Bowel cancer screening (aged 60 to 74) | 2024/25 | 55.4% | 72.9% |
| Breast cancer screening (women aged 53 to 70) | 2024/25 | 58.3% | 72.2% |
| Cervical screening (women aged 25 to 49) | 2023/24 | 55.2% | 67.5% |
| Cervical screening (women aged 50 to 64) | 2023/24 | 73.4% | 74.9% |
Lawrence Hill Health Centre, Hassell Drive, Easton, Bristol, BS2 0AN. Phone: 0117 954 3060. Website: www.lawrencehillhealthcentre.co.uk.
| Nearby practice | Distance | Overall experience good |
|---|---|---|
| The Wellspring Surgery | 0.9 km | 79% |
| Charlotte Keel Medical Practice | 0.9 km | 67% |
| Broadmead Medical Centre | 1.2 km | 75% |
| Homeless Health Service | 1.4 km | -9700% |
| Montpelier Health Centre | 1.5 km | 58% |
- East Trees Health Centre (81% overall experience good)
- Montpelier Health Centre (58% overall experience good)
- The Wellspring Surgery (79% overall experience good)
How do patients rate Lawrence Hill Health Centre?
In the 2026 GP Patient Survey, 69% of patients described their overall experience of Lawrence Hill Health Centre as good, against 77% across England. 27% found it easy to get through by phone.
How many patients are registered at Lawrence Hill Health Centre?
12,037 patients were registered in September 2026, up 3.1% on a year earlier.
What is Lawrence Hill Health Centre's CQC rating?
Requires Improvement overall, published in September 2022.
How many GPs does Lawrence Hill Health Centre have?
6.9 full-time-equivalent qualified GPs (13 qualified GPs by headcount), which is 1,751 patients per GP against 2,171 across England.
Are appointments at Lawrence Hill Health Centre face to face?
53% of appointments from June 2026 to August 2026 were face to face, against 63% across England.
What is Lawrence Hill Health Centre's phone number?
0117 954 3060.