West View Surgery, Bristol: patient reviews and CQC rating
West View Surgery is a GP practice in Bristol with 8,324 registered patients (September 2026). In the 2026 GP Patient Survey, 89% of its patients described their overall experience as good, above the England figure of 77% (Bath and North East Somerset, Swindon and Wiltshire: 81%). The Care Quality Commission rates it Good overall, in a report published in December 2016. It has 3.8 full-time-equivalent qualified GPs, or 2,164 patients per GP.
Latest data: September 2026. Patient survey 2026; registered patients September 2026; appointments to August 2026.
What patients say about West View Surgery
Its best result against England is the share who found it easy to contact the practice through its website: 81%, above the England figure of 58%. Its result closest to England is the share who said the healthcare professional was good at listening to them: 90%, against 87% across England. Of the 11 results in the table, 6 are above England and 0 below by more than the survey's margin of error, and 5 within it.
On overall experience it is 7th of the 65 practices in Bristol with 50 or more responses. 74% found it easy to get through by phone (England: 57%). The overall experience result is 2 points lower than in 2025 (91%). 117 patients answered the survey (response rate 31%).
| Survey question | West View Surgery | Bath and North East Somerset, Swindon and Wiltshire | England |
|---|---|---|---|
| Overall experience good | 89% | 81% | 77% |
| Easy to contact by phone | 74% | 62% | 57% |
| Easy to contact via the website | 81% | 59% | 58% |
| Easy to contact via the NHS App | 68% | 56% | 54% |
| Reception team helpful | 90% | 88% | 85% |
| Last contact good | 88% | 76% | 73% |
| Wait for appointment about right | 84% | 71% | 69% |
| Listened to well | 90% | 90% | 87% |
| Treated with care and concern | 90% | 89% | 86% |
| Confidence and trust in the clinician | 96% | 94% | 93% |
| Needs met | 95% | 92% | 90% |
CQC's overall rating for West View Surgery is Good, published in December 2016. All 5 key questions are rated Good.
| Key question | Rating |
|---|---|
| Safe | Good |
| Well-led | Good |
| Caring | Good |
| Responsive | Good |
| Effective | Good |
8,324 patients were registered at West View Surgery in September 2026, up 1.4% on a year earlier (England: down 1.1%).
22% of its patients are aged 65 or over, against 19% across England. With 3.8 full-time-equivalent qualified GPs, there are 2,164 patients per GP, close to the England figure of 2,171 and Bath and North East Somerset, Swindon and Wiltshire's 2,110. The practice also has 1.3 nurses and 2.1 other clinical staff such as pharmacists and physiotherapists (full-time equivalent).
| Year | Qualified GPs (FTE) | All GPs incl. trainees (FTE) |
|---|---|---|
| August 2023 | 4.2 | 5.0 |
| August 2024 | 4.2 | 4.8 |
| August 2025 | 3.8 | 5.3 |
| August 2026 | 3.8 | 6.8 |
From June 2026 to August 2026 the practice recorded 4,902 appointments a month, or 589 per 1,000 registered patients (England: 510). 75% were face to face (England: 63%). 41% took place on the day they were booked and 13% more than 28 days after booking (England: 45% and 5%).
37% were with a GP rather than another member of the practice team. 3% of booked patients did not attend.
| Measure | West View Surgery | Bath and North East Somerset, Swindon and Wiltshire | England |
|---|---|---|---|
| Appointments per 1,000 patients a month | 589 | 556 | 510 |
| Face to face | 75% | 64% | 63% |
| Same day as booked | 41% | 40% | 45% |
| More than 28 days after booking | 13% | 7% | 5% |
| Did not attend | 3% | 3% | 4% |
Compared with England, the practice has a higher share of patients on its registers for atrial fibrillation (3.0% against 2.2%). It has a lower share for osteoporosis (0.4% against 1.2%), chronic kidney disease (2.2% against 4.6%) and depression (10.8% against 14.3%). The practice's patients live in areas with an average deprivation score of 12.1 (England: 21.8; higher is more deprived).
Life expectancy for its patients' neighbourhoods is 84.0 years for women and 81.3 for men (England: 83.0 and 79.1).
| Condition register | Age group | Practice (2024/25) | England |
|---|---|---|---|
| High blood pressure | All ages | 15.6% | 15.2% |
| Depression | 18+ yrs | 10.8% | 14.3% |
| Asthma | 6+ yrs | 7.6% | 6.6% |
| Diabetes | 17+ yrs | 6.6% | 7.9% |
| Cancer | All ages | 3.5% | 3.8% |
| Coronary heart disease | All ages | 3.3% | 3.0% |
| Atrial fibrillation | All ages | 3.0% | 2.2% |
| Stroke and TIA | All ages | 2.3% | 1.9% |
| Chronic kidney disease | 18+ yrs | 2.2% | 4.6% |
| COPD | All ages | 1.6% | 1.9% |
| Heart failure | All ages | 1.2% | 1.1% |
| Rheumatoid arthritis | 16+ yrs | 0.9% | 0.8% |
| Dementia | All ages | 0.9% | 0.8% |
| Serious mental illness | All ages | 0.7% | 1.0% |
| Epilepsy | 18+ yrs | 0.7% | 0.8% |
| Learning disability | All ages | 0.7% | 0.6% |
| Peripheral arterial disease | All ages | 0.5% | 0.6% |
| Osteoporosis | 50+ yrs | 0.4% | 1.2% |
| Palliative care | All ages | 0.4% | 0.6% |
| Screening coverage | Period | Practice | England |
|---|---|---|---|
| Bowel cancer screening (aged 60 to 74) | 2024/25 | 81.0% | 72.9% |
| Breast cancer screening (women aged 53 to 70) | 2024/25 | 74.5% | 72.2% |
| Cervical screening (women aged 25 to 49) | 2023/24 | 77.2% | 67.5% |
| Cervical screening (women aged 50 to 64) | 2023/24 | 81.6% | 74.9% |
West View Surgery, 9, Park Road, Keynsham, Bristol, BS31 1BX. Phone: 0844 880 2800. Website: www.westviewsurgery.com.
| Nearby practice | Distance | Overall experience good |
|---|---|---|
| St Augustine's Medical Practice | 1.3 km | 79% |
| Stockwood Medical Centre | 2.9 km | 87% |
| Hanham Surgery | 3.6 km | 82% |
| Cadbury Heath Healthcare | 4.0 km | 85% |
| Close Farm Surgery | 4.8 km | 86% |
- St Augustine's Medical Practice (79% overall experience good)
How do patients rate West View Surgery?
In the 2026 GP Patient Survey, 89% of patients described their overall experience of West View Surgery as good, above the England figure of 77%. 74% found it easy to get through by phone.
How many patients are registered at West View Surgery?
8,324 patients were registered in September 2026, up 1.4% on a year earlier.
What is West View Surgery's CQC rating?
Good overall, published in December 2016.
How many GPs does West View Surgery have?
3.8 full-time-equivalent qualified GPs (8 qualified GPs by headcount), which is 2,164 patients per GP against 2,171 across England.
Are appointments at West View Surgery face to face?
75% of appointments from June 2026 to August 2026 were face to face, against 63% across England.
What is West View Surgery's phone number?
0844 880 2800.